business image

Porter Customs LLC

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(184 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Welcome to Porter Customs. We are a full service auto repair shop located in Stafford, TX. Welcome to Porter Customs. We are a full service auto repair shop located in Stafford, TX.

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(281) 546-9921

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
2638 5th St #13 Stafford, TX 77477

Affiliations

ASE
Porter Customs LLC's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(184 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Cooling System Repair
Great Job!

WT
gravatar
Willie T.
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Ml350
Having so many cars as I do something is always breaking down. This time. It was my Mercedes Benz ML350 and once again Marcus Porter and his team did an outstanding job getting this car back running again. My car would not start so Marcus sent his assistant Tom to my house to jump the car and we were able to get it back to his shop. Marcus replaced the battery which is underneath the seat and reset all the codes did some other things to it like replacing the fan motor which would not stop running. Porter Customs is the place to take your car when you want the work done right and promptly. An outstanding job, Mr. Porter and team.

AM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Porter was excellent guys and he’s work is awesome. My back rear bumper was broken and he fix new one and he work was awesome amazing work thank you Porter highly recommend 10/10
Nice work highly recommended
Marcus P. from Porter Customs LLC responded on 04/29/2025 09:25 AM

Ali, Thank you so much for the great feedback! We're thrilled to hear that we took excellent care of you and your vehicle. Your kind words mean a lot, Thanks again for the recommendation!


GK
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Fleet owner
If you have problems with your vehicle and no one can figure out what’s going on with it take it here. They’ll fix it up at a reasonable price and have you in and out the door.
Marcus P. from Porter Customs LLC responded on 04/29/2025 09:18 AM

Grady, Thank you so much for your kind words! We're glad we could help get your vehicle back on the road quickly and affordably. Thank you for trusting us!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Honest, Professional, Experienced
I couldn't be happier with the repair work and customer service Marcus and his team provides. Office is clean and organized. Everyone is friendly and professional. I appreciate the follow up, follow through, and transparency from the time vehicle is brought in, diagnosed, worked on, and completed. The invoice is detailed and easy to understand. No surprises. I recommend them for your auto repairs.
Marcus P. from Porter Customs LLC responded on 04/22/2025 12:41 PM

Thank you so much for your kind and detailed feedback! We’re thrilled to hear that you had such a positive experience with the team. Providing clear communication, quality work, and a welcoming environment are all top priorities for us, so it means a lot to know that stood out to you. We truly appreciate your recommendation!


TD
gravatar
Timeka D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Fast and Efficient Service
I appreciate being serviced by a team of professionals who get you in and out in a timely manner. Porter Customs did just that while ensuring the service performed was done right.
Marcus P. from Porter Customs LLC responded on 04/22/2025 12:39 PM

Timeka, thank you for the great feedback! We're glad to hear that our team at Porter Customs was able to get you in and out efficiently while still delivering quality work. We truly appreciate your support!


VE
gravatar
Victor E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Auto shop
Very reliable and honest auto repair service. The problem was diagnosed promptly and repaired after being presented with available, safe options. I will gladly recommend this auto repair shop
Marcus P. from Porter Customs LLC responded on 04/22/2025 12:38 PM

Victor, Thank you so much for your kind words and recommendation! We're glad we could provide you with honest, reliable service and clear repair options. It means a lot to know you felt well taken care of. 


VF
Valencia F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Great Mechanic
Knowledgeable and thorough mechanic. Provided feedback regarding my vehicle and kept me updated during repairs.
Marcus P. from Porter Customs LLC responded on 04/22/2025 11:47 AM

Thank you for the great feedback Valencia! We're glad to hear you had a positive experience. Keeping you informed and making sure you understand what’s going on with your vehicle is always a priority for us. We appreciate your trust!


DB
gravatar
DeAndrea B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Car Maintemce
Cuatomer Service is always amazing
Marcus P. from Porter Customs LLC responded on 04/22/2025 11:35 AM

Thank you DeAndrea so much for your kind words! We're thrilled to hear that you've had a great experience with our customer service team.


AV
gravatar
Andrea V.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Awesome
AWESOME team!!
Over and above with explaining everything about my truck!
Highly recommend them. Great experience. I'm definitely returning for all my vehicle needs.
Marcus P. from Porter Customs LLC responded on 04/04/2025 03:44 PM

Andrea, thank you so much for the fantastic review! We’re thrilled to hear that our team went above and beyond to explain everything about your truck and that you had a great experience. Your recommendation means a lot to us!


AV
gravatar
Andrea V.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Awesome
AWESOME team!!
Over and above with explaining everything about my truck!
Highly recommend them. Great experience. I'm definitely returning for all my vehicle needs.
Marcus P. from Porter Customs LLC responded on 04/04/2025 03:43 PM

Andrea, thank you so much for the fantastic review! We’re thrilled to hear that our team went above and beyond to explain everything about your truck and that you had a great experience. Your recommendation means a lot to us!


WT
gravatar
Willie T.
Missouri City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
10
Running like a dream
Thanks Porter Customs and staff. My check engine light is off and my 2002 Toyota 4Runner is running nicely
Marcus P. from Porter Customs LLC responded on 04/04/2025 03:42 PM

Willie, Thank you so much for your feedback! We’re thrilled to hear that your 4Runner is running smoothly. It’s always a pleasure to help get vehicles back in top shape, and we appreciate your trust in our team!


WT
gravatar
Willie T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Outstanding
Once again I’m back on the road thanks to Porter Customs. My check engine light came on and the part needed would not arrive until the end of the month but Marcus had it expedited and it arrived sooner and now all is well. Great job Porter Customs.
Marcus P. from Porter Customs LLC responded on 04/04/2025 03:41 PM

Willie, Thank you for the amazing review! We're so glad to hear that Marcus was able to expedite the part and get you back on the road sooner than expected. We always aim to provide quick and reliable service, and it’s fantastic to know we were able to meet your needs. We truly appreciate your trust in us!


CD
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Very helpful and friendly
Very helpful and understanding. Willing to help out in any way possible. Great team
Marcus P. from Porter Customs LLC responded on 04/04/2025 03:40 PM

Charles, thank you for the wonderful feedback! We’re so glad to hear that our team was able to assist you and make your experience a positive one. We always strive to be helpful and accommodating, and it’s great to know we hit the mark for you!


PE
gravatar
Pamela E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Exemplary Service
I went Porter Customs without an appointment and the service provided was awesome, Marcus explained everything that was going on with my vehicle and made suggestions as to what needs to be done in order of priority. This is actually the first time I went to a mechanic shop and didn't feel like I was being ripped off. Thank you, much appreciated
Marcus P. from Porter Customs LLC responded on 04/04/2025 03:39 PM

Pamela, Thank you so much for your kind words! We’re thrilled to hear that we were able to provide you with clear explanations and helpful suggestions for your vehicle. It’s always our goal to provide honest, transparent service, and we’re glad to hear that you felt comfortable and valued! We truly appreciate your trust in Porter Customs!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.