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Princess Anne Automotive Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(950 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

About

Since 2006, Princess Anne Automotive Center has been a trusted name in auto repair for the Norfolk, VA, community. Our locally-owned business prides itself on offering exceptional service, with ASE-certified and master technicians ready to handle all your automotive needs. Recognized as the #1 auto repair service in Norfolk by Virginia Since 2006, Princess Anne Automotive Center has been a trusted name in auto repair for the Norfolk, VA, community. Our locally-owned business prides itself on offering exceptional service, with ASE-certified and master technicians ready to handle all your automotive needs. Recognized as the #1 auto repair service in Norfolk by Virginia Local Adventurers, we’re committed to providing top-tier care for your vehicle. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(757) 858-0744

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5333 E Princess Anne Rd Norfolk, VA 23502
Princess Anne Automotive Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(950 Reviews)

MC
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Mona C.
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Awesome Service
I was in dire need of and oil change. They got me in and my oil changer was done in less than 45 mins. My car runs smoothly. I would recommend them to anybody!

JM
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Jeremiah M.
Norfolk, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2025
verified customerVerified Customer
9
Good Service as always.
Heather and Adam are friendly, fair, and efficient as the front desk service advisors. Their mechanics get the job done promptly and correctly. Only recommendation for improvement is to put the part numbers used on the invoice instead of just the part description for suspension parts. Location is easy to get to and they always open on time.

AK
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Adeana K.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Excellent Service
Absolutely the only place I will take my car. The folks at Princess Anne Automotive Center are honest and trustworthy. They have great mechanics! They take great care of my vehicle quickly and have me back on the road as soon as possible.

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Verified Customer
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
So grateful for outstanding service
Adam and his team at Princess Anne Auto once again went above and beyond two Remedy Our vehicle repair needs. We've been customers for over 15 years and had some major safety issues with one of our Toyota vehicles. They worked us into their busy schedule took the time to evaluate the actual issues provided clear concise and fair pricing as well as a plan forward to make the repairs. Completed them on the time they estimated and the vehicle runs as if it just came off the dealer showroom floor once again. Five star experience once again!

MG
Michael G.
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Repairs
Was helped in a timely fashion and if repairs were needed they explained them in a way I understand. Were fair in cost and labor as needed

JA
James A.
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
9
State Inspection
I came in and was taken immediately with very little wait. I was then informed of what needed to be done to keep my vehicle in tip-top shape. I highly recommend taking your auto for service The staff was very professional and helpful.

AI
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Alan I.
Norfolk, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2025
verified customerVerified Customer
6
Expensive waited nearly 2 months for repair
After waiting nearly 2 months for engine replacement and renting a vehicle while waiting, princess anne auto had no problem charging full price for every little piece used to assemble engine. I have no problem with that , everyone has to make a living. Pricing for engine replacement was off by 4000 dollars? I can estimate closer than that.
Jasper engine was a good choice , and I believe they made plenty of profit on it when ordered, I priced it.

Verified Customer
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Little things count the most
Pleasant atmosphere, great people skills, and fast service.

Verified Customer
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Headlight wire repair
I had to leave my car overnight, but I did get back early the next day

CH
Chilea H.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Chilea said the lady who answered the phone was up-front anf honest. She said it would be best to have an appointment. Chilea was running behind for appointment and called the business. She says the gentleman who answered the phone said not to worry about it and thanked her for calling. She was there for an inspection and they heard a sound. They told Chilea what the issue was and gave her an estimate. She said it was quality work.
Recommended

ME
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Michael E.
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Quick Service
Went here for an inspection, was not first in line (3rd), and was out of here in under an hour. They were quick and professional. I recommend for anything.

TW
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Teresa W.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Inspection
Came in for an inspection without an appointment and they got me in and out in about 20 minutes with great customer service.

EH
Ebenezer H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Excellent Service
Go what i needed done in no time and had to wait ?

AD
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Alex D.
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
ALWAYS a good experience!
For years, I have had to go to mediocre mechanics that overcharged me and did not explain their work. I’ve been coming to Princess Anne Automotive Center for almost ten years now and it was the best recommendation I’ve ever received. Always get the most exemplary care, they explain to me what is wrong and don’t charge me unnecessarily, and they give really sound advice. On more than one occasion the guidance they gave me was so helpful, saved me money, and most importantly kept me SAFE on the roads. They recently told me to stop sinking money into my vehicle and gave me the hard to hear advice of the necessity of just going out to buy a new one. Best advice I’ve ever received. I got a new car, brought it to them, and they looked it over and told me everything I needed to know about my new car. I wouldn’t even think of going anywhere else. Always a pleasure!

PO
Patrick O.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
Category: Service
Patrick said they provided all the information on what was happening with his vehicle. He says they gave on-time updates. He says they were very kind, courteous and informative.
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