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Pro Automotive - Dudley

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(40 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
80
Net Promoter Score ®

Business Details

About

WE ARE PRO AUTOMOTIVE
ABOUT US
Pro Automotive opened its first location in Dudley, Massachusetts in early 2013. The Owner and Chief Operator, Jason Rousseau has worked in the automotive repair industry for just over 30 years. Recently, Jason has opened Pro Automotive’s second full car care center in Webster, Massachusetts. Jason’s deep
WE ARE PRO AUTOMOTIVE
ABOUT US
Pro Automotive opened its first location in Dudley, Massachusetts in early 2013. The Owner and Chief Operator, Jason Rousseau has worked in the automotive repair industry for just over 30 years. Recently, Jason has opened Pro Automotive’s second full car care center in Webster, Massachusetts. Jason’s deep interest in “hands on” work began in his parents’ garage with small engine repair such as lawnmower and bike repairs. Jason’s interest in cars rapidly grew. He attended Bay Path Regional Vocational Technical School as a post graduate student while working full time in a local auto repair shop. Jason has gone on to become the area’s best known Automotive Technician for his highly skilled and talented diagnostic intelligence.

You can look forward to the following outstanding and special client services when choosing Pro Automotive for your vehicle and Fleet repairs.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(508) 506-5734

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
199 Oxford Ave Dudley, MA 01571

Affiliations

ASE
AAA - Approved Auto Repair
NAPA
Pro Automotive - Dudley's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(40 Reviews)

NR
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Nancy R.
Pascoag, RI
Kia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
recent service
the staff is the best in the field! i have been a faithful customer for many - many years, when Jason first opened - I would not use anyone else.
From the girls at the front end - and the entire staff in the garage!

Amazing - #1
Jason R., President from Pro Automotive - Dudley responded on 02/23/2025 09:39 AM

We appreciate your continued loyalty to our establishment over the years. It is gratifying to hear that you have consistently received exemplary service from our front-end team as well as our garage staff. Your trust in our services since our inception reflects the dedication we strive to maintain in every aspect of our business. Thank you for taking the time to share your experience.


TR
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Theresa R.
Dudley, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Oil change with a coupon
Taylor was awesome as was Neil thank you both
Jason R., President from Pro Automotive - Dudley responded on 02/22/2025 09:40 AM

We appreciate your positive feedback regarding your experience with us. It is gratifying to hear that both Taylor and Neil provided excellent service during your visit. Your satisfaction is important to us, and we are pleased to know that our team met your expectations. We value your business and look forward to continuing to serve you in the future.


CG
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Carl G.
Oxford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
.
I've been bringing my vehicles here for 5+ years. Their front counter staff are very friendly, the mechanics know what they're doing, and their loaner vehicle service is very reliable. They've even offered to bring me home if all their loaners are being used.
Jason R., President from Pro Automotive - Dudley responded on 01/25/2025 09:38 AM

We appreciate your continued trust in our services over the past five years. It is gratifying to know that our front counter staff has made a positive impression with their friendliness, and that our mechanics have consistently provided you with reliable service. Additionally, our commitment to customer convenience, including the loaner vehicle service and transportation options, reflects our dedication to accommodating your needs. Your feedback is invaluable, and we look forward to maintaining the high standards you have come to expect from us. Thank you for your support.


TM
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Tina M.
Oxford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Great service
Was able to get appointment quickly. Staff is great friendly knowledgeable. Keeps you up to date with status of vehicle
Jason R., President from Pro Automotive - Dudley responded on 12/15/2024 09:39 AM

We appreciate you taking the time to share your positive experience. It is encouraging to hear that you were able to secure an appointment swiftly and that our staff made a favorable impression with their friendliness and knowledge. We strive to ensure our customers are informed throughout the service process, and it is gratifying to know that you felt well-informed about the status of your vehicle. Your feedback is invaluable in helping us maintain high standards of service.


MB
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Matt B.
Dudley, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
Oil Change and Tire Rotation
Got us in and out on the same day and had our car ready to go. Service is always excellent and the staff is professional and courteous.
Jason R., President from Pro Automotive - Dudley responded on 12/06/2024 09:38 AM

We appreciate you taking the time to share your positive experience with our service. It is gratifying to know that we were able to complete your service in a timely manner while maintaining a high level of professionalism and courtesy. Your feedback reinforces our commitment to providing excellent service to all our customers. If you have any future automotive needs, we look forward to assisting you again.


KP
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Kevin P.
North Grosvenordale, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2024
verified customerVerified Customer
10
Vehicle Inspection
I brought in my car due to a noise while steering. Pro automotive ran a detailed inspection that was done in a timely manner exceeding my expectations. Their inspections include detailed photos of the issues and was done very well. I will be returning there as my new go to place.
Jason R., President from Pro Automotive - Dudley responded on 12/03/2024 09:34 AM

Thank you for taking the time to share your positive experience with Pro Automotive - Dudley. We appreciate your recognition of our thorough inspection process and the timely manner in which it was conducted. Our commitment to providing detailed assessments, including photographic documentation, is aimed at ensuring our customers have a clear understanding of their vehicle's condition. It is gratifying to know that we have exceeded your expectations, and we look forward to serving you in the future as your trusted automotive service provider.


RO
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Ryan O.
Dudley, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2024
verified customerVerified Customer
10
Great job
Very professional

EB
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Elizabeth B.
Northborough, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2024
verified customerVerified Customer
10
Excellent Service
Pro Automotive runs a professional operation. They were able to accommodate us on short notice. They are friendly and courteous. They provided us with transportation which was an added bonus. We are glad to have found them and will recommend to friends and family. Thank you.
Jason R., President from Pro Automotive - Dudley responded on 10/21/2024 08:54 AM

We appreciate your detailed feedback regarding your experience with Pro Automotive. It is gratifying to know that our team's professionalism, flexibility, and friendly service had a positive impact on your visit. We strive to provide comprehensive support, including transportation options, to enhance our customers' experience. Your intention to recommend our services to your friends and family is highly valued, and we will continue to uphold the standards that have earned your trust. Thank you for choosing us as your automotive service provider.


LD
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Lamine D.
Providence, Rhode Island
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
Excellent company
I had a great experience with Pro Automotive. They are very nice and I will recommend them to anyone who need something for his or her car in the area.
Jason R., President from Pro Automotive - Dudley responded on 10/21/2024 08:54 AM

We appreciate your positive feedback regarding your experience at Pro Automotive. It is gratifying to know that our team provided you with excellent service and that you found our staff to be accommodating. Your willingness to recommend our services to others is invaluable to us, and it reinforces our commitment to delivering high-quality automotive solutions. We remain dedicated to ensuring that every customer receives the assistance they require. Thank you for taking the time to share your experience.


PL
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Paul L.
Dudley, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Review
Everything perfect thank you
Jason R., President from Pro Automotive - Dudley responded on 09/30/2024 04:42 AM

We appreciate your feedback and are pleased to hear that your experience was satisfactory. Your satisfaction is important to us, and we strive to provide high-quality service. If you have any further needs or inquiries, please do not hesitate to reach out. Thank you for choosing Pro Automotive - Dudley.


JF
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Jon F.
North Oxford, MA
Dodge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2024
verified customerVerified Customer
9
Satisfied customer
Excellent job as usual. They stay in touch and update on the progress of the repair.
Jason R., President from Pro Automotive - Dudley responded on 09/30/2024 04:42 AM

We appreciate your feedback regarding your recent experience with our services. It is gratifying to know that our communication and updates on the progress of repairs have met your expectations. Our team strives to provide timely and accurate information throughout the repair process to ensure clarity and confidence for our clients. Thank you for your continued trust in our services.


KL
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Karen L.
Webster, MA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
Excellent customer service
They got me in an hour before close for an oil change. Customer service was excellent. I definitely recommend going here.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/12/2024
0
Got rid of one problem, but left with a new 1.
I recently moved to the area and I needed to get an oil change cause I was way over and I have been traveling an hour each week to work because I'm training so I called and asked if they could get me in it was already 3:30 in the afternoon and they closed at 5, she told. Me, if I could get there by 4 She could get me in. So I went. I had to wait a little bit, but they did get me in. So I got the oil change done. And when he brought my car out, I noticed plain as day that there was a nail. Now, in my front driver's tire, it was on the side, right next to the rim. And I know it happened there so I was really upset that I got my oil changed. Since I have been commuting, an hour each way. But now I have a nail in my tire, and it's not fixable, and it happened in their garage and I told him and they did not offer to compensate me or give me a new tire or anything. They didn't say anything. I also told Lauren the girl at the desk. That was very nice and got me in last minute. For an oil change Everybody was very nice. I just didn't like how they just ignored. The fact that the nail totally got in my tire there, but there was no way for me to prove it, but I'm very observant and I would have noticed it.
Jason R., President from Pro Automotive - Dudley responded on 09/13/2024 09:56 AM

Thank you for sharing your experience with us. We appreciate your feedback and the opportunity to address your concerns. We understand how crucial timely service is, especially during a demanding commute. It is good to hear that you were able to receive your oil change, although it is unfortunate that your vehicle sustained a nail in the tire while at our facility. We take such matters seriously and are concerned about the impression you were left with regarding our service. While we strive to maintain a high standard of care for all vehicles, we also recognize that incidents like this can lead to frustration. Your observation and description of the situation help us improve our processes and ensure the safety and satisfaction of our clients. If you have any additional details or would like to further discuss your experience, we encourage you to reach out directly to our management team. Your input is valuable to us, and we hope to address your concerns more thoroughly. Thank you for bringing this to our attention, and we wish you the best with your vehicle.


JD
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Jen D.
Webster, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2024
verified customerVerified Customer
9
Always a job well done.
I always have a great experience coming to Pro Automotive! Everyone is so nice. Great job as always! ?
Jason R., President from Pro Automotive - Dudley responded on 09/30/2024 04:43 AM

We appreciate your feedback regarding your recent experience at Pro Automotive. It is gratifying to know that our team's efforts in providing a welcoming atmosphere have positively impacted your visits. Your continued trust in our services is valued, and we remain committed to maintaining the high standards you have come to expect. Thank you for taking the time to share your thoughts.


SC
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Sabrina C.
Dudley, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2024
verified customerVerified Customer
9
Great
They were great! Staff was very pleasing to talk to you they did great with my car and had very great service! I will be going back
Jason R., President from Pro Automotive - Dudley responded on 09/30/2024 04:43 AM

We appreciate your positive feedback regarding your experience with our staff and the services provided for your vehicle. It is encouraging to know that our team was able to deliver a satisfactory experience and that you found them pleasant to communicate with. We look forward to serving you again in the future. Thank you for choosing Pro Automotive - Dudley.


GL
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Gloria L.
Fiskdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
verified customerVerified Customer
10
Accommodating, patient & friendly staff.
My repair was going to take too long for me to wait, so they had a loaner car for me to use. They were very patient with me when I was trying to find my insurance info for the car. I like that they text you about the status of your car, I knew when it was ready. They fixed my AC and at a good price. I’ll definitely go back!

Displaying Review 1 - 15 of 40 in total
Offers and Posts
Thank you for being part of our Pro Automotive family for all these years! 🚗✨ We're thrilled to hear you think our team is the best—after all, we do work hard to keep you rolling! Here’s to many more years of service! #CustomerLove #ProAutomotiveDudley
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🎉 Huge shoutout to Taylor and Neil for being awesome! Your support keeps us fueled and running smoothly. 🚗💨 Thanks for trusting Pro Automotive - Dudley! We promise to keep your rides in top shape! #CustomerAppreciation #TeamAwesome
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Thanks for the awesome review! 🚗✨ We're thrilled to keep your wheels turning for over 5 years! Our team loves making your visits smooth and friendly—like a good oil change! Need a lift? We’ve got your back! 😉 #ProAutomotiveDudley #CustomerCare
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Thank you for the fantastic feedback! ?✨ We're thrilled you enjoyed a speedy appointment and friendly service. Keeping you in the loop while your car gets pampered is our favorite part! ?? #ProAutomotive #CustomerCare
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?✨ We're thrilled you had a speedy pit stop with us! Our team loves keeping your wheels turning smoothly. Remember, we work hard so you can zoom off with a smile! Thanks for the fantastic review! #ProAutomotiveDudley #QuickService
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?? We're thrilled to hear that our inspection exceeded your expectations! Who knew car noises could be so loud and talented? ? Thanks for making us your go-to spot—your car will always be in good hands with us! #ProAutomotiveDudley #CarCareExperts
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? Happy Birthday, Amber! ? Today, we celebrate you and your incredible talent in keeping our engines running smoothly! Remember, age is just a number—just like the miles we put on those cars! Enjoy your special day! ?? #HappyBirthday #ProAutomotiveFamily

Thanks for the kind words! We strive to keep our professionalism as polished as your wheels! ?✨ If you need a tune-up or just some friendly advice, we're here for you. See you on the road! #ProAutomotiveDudley #AutoCareExperts
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We're over the moon to hear everything was perfect! ?✨ Just like a well-tuned engine, your satisfaction drives us! Thanks for the love and support! #ProAutomotiveDudley #CarCareMagic
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Thanks for the stellar review! ?✨ We're all about keeping you in the loop while your car gets pampered. Your trust makes our pit stops worthwhile! Ready for the next repair? ? #ProAutomotive #CarCareChampions
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?? We're glad we could get you in just in time! A quick oil change before closing? Now that's what we call a pit stop! Thanks for the kind words and the recommendation! We love fueling your ride! ?✨ #ProAutomotiveDudley #HappyDrivers
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Thanks for the awesome feedback! ? We're thrilled to know you enjoy your visits—our team appreciates your kind words! Remember, a happy car = a happy life! ?✨ #ProAutomotiveDudley #AutoCareExcellence
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We're thrilled to hear you enjoyed our service! ? Our team loves making your car care experience as smooth as a well-oiled engine! Thanks for trusting us, and we can't wait to see you back again! ? #ProAutomotiveDudley #ServiceWithASmile
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We’re thrilled to hear you had a great experience with our loaner cars and real-time updates! ?? Keeping you cool with a fixed AC is our specialty! Thanks for trusting us, and we can’t wait to see you again. ? #ProAutomotive #CustomerCare
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We're thrilled to hear you had another smooth experience with Amber and our team! ?✨ It’s our mission to keep you cruising along effortlessly. Thanks for being a part of the Pro Automotive family! #CarCare #ProService
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?✨ We're thrilled to hear you had a stellar experience with Amber! Sometimes repairs take a little longer, but we've got your back with a loaner car. Painless service is our jam! Thanks for the great feedback! ? #ProAutomotiveDudley #AutoCareExcellence
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? We're thrilled to hear that Amber and Brianna made your experience smoother than a freshly waxed car! ?✨ Thanks for the shoutout and the recommendation—your wheels are our priority! #ProAutomotiveDudley #CustomerCare
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We're thrilled to hear that you found our team to be excellent and informative! ? We'll be sure to pass along your kind words to Amber and John. Thanks for choosing Pro Automotive! #CustomerAppreciation #FiveStars
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? Thanks for the stellar review! We're glad our team could get your Honda back in tip-top shape. We'll let Amber know her customer service skills hit the mark! ?? #CustomerExperience #AutoRepair
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Thanks for the 5-star review! ? We're glad Amber provided you with top-notch service. We appreciate your business and hope to see you again soon! #CustomerSatisfaction #ProAutomotiveDudley
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? Thanks for the shoutout, Nicholas! We are thrilled to hear that you had a top-notch experience with our team. We're here for all your auto needs. See you next time! #CustomerExperience #AutoCare
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Thanks, Michael! We're thrilled to hear that you always find our service friendly and the best. ? We appreciate your support! ? #CustomerSatisfaction #ProAutoDudley
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Thanks for the ⭐⭐⭐⭐⭐ review, Tim! We're thrilled to hear you were impressed with our quick and professional service. ?? #CustomerSatisfaction #FiveStarService
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?? Thanks for the stellar review, Matt! We're delighted that you appreciate our to-the-point explanations and punctual service. It's always our pleasure to keep your wheels spinning! #CustomerAppreciation #ProAutomotiveDudley
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? Thank you for the 5-star review! ? We're thrilled to hear that you had a great experience with our service. ? Your support means the world to us! #ProAutomotive #Dudley #GreatService
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Happy Birthday to John Lawton! ? December 21st is a day to celebrate ? Thank you for all your hard work at Pro Automotive - Dudley! #EmployeeAppreciation #JohnsBirthday #December21 #ProAutomotive #TeamDudley

Thanks for the kind words, Tina! ? We appreciate your support and are glad you had a great experience with us! #Dudley #ProAutomotive #CustomerSatisfaction ?
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Thanks for the kind words, Duke! We're so glad you had a great experience with us at Pro Automotive - Dudley. ? #grateful #customerservice #Dudley
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Thank you for the kind words, Michael! ? We're glad to hear your car is running smoothly. #ProAutomotive #Dudley #CarRepair ?
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Thanks for the great review, Richard! ?We're glad you had a quick and easy experience at Pro Automotive - Dudley. #Dudley #HappyCustomer #AutoRepair
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Thanks for the great review, Pamela! ? We're so glad you had a great experience at Pro Automotive - Dudley. #Dudley #HappyCustomer #GreatService
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Thanks for the kind words, Louise! ? We're glad we could help you out. #ProAutomotive #Dudley
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Thanks Deborah! ? We're so glad you're happy with your repairs! #ProAutomotive #Dudley
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