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Pro-Tech Auto Repair & Diagnostic Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
89
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Lagrange, KY, you’ve found us. Here at Pro Tech Auto we work hard to earn your trust and loyalty. We know how important it is to find a Lagrange car service you can rely on, so your satisfaction is our top priority each and every day. We specialize in general auto repair, maintenance, tires, and If you’re looking for auto repair in Lagrange, KY, you’ve found us. Here at Pro Tech Auto we work hard to earn your trust and loyalty. We know how important it is to find a Lagrange car service you can rely on, so your satisfaction is our top priority each and every day. We specialize in general auto repair, maintenance, tires, and advanced level diagnostics. ...more

Categories
Auto Repair, Auto Maintenance, Tires
Contact
(502) 222-7310

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1301 N Hwy 393 Lagrange, KY 40031
Pro-Tech Auto Repair & Diagnostic Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 Reviews)

JF
JASON F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Been great for years
I've been taking my vehicles to Pro-Tech for the last 15 years. They are fast, responsive, honest and reasonably priced. I have never had an issue with any repair they've ever done. These guys know how to run an auto service facility.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 02/07/2025 09:35 AM

We genuinely appreciate your loyalty over the past 15 years. It's comforting to know that you've found a second home for your vehicles at Pro-Tech. Our team prides itself on being fast and honest, so hearing that we’ve consistently hit the mark is music to our ears. We promise to keep the wheels turning smoothly for you and all our customers because, let’s face it, no one enjoys being stranded at the worst possible moment. Here’s to many more trouble-free miles ahead!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Pre buy inspection
Took a car there I was going to buy to get inspection. They found problems I didn’t know about and saved me a ton of money!
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 02/01/2025 09:35 AM

It's fantastic to hear that our inspection saved you from potential car troubles and a hefty repair bill down the road! We're like the friendly neighborhood superheroes of auto repair, always on the lookout for hidden issues that might derail your plans. If you ever need more inspections (or just want to chat about cars), we’re here to help. Happy driving!


DL
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Donald L.
La Grange, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Everything Failed in the Cold
Not to worry, Pro-Tech to the rescue got both vehicles repaired in short order. Perfect
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 01/27/2025 09:34 AM

It sounds like Pro-Tech has become your go-to superhero for vehicle repairs! We’re delighted to hear that we were able to get both of your vehicles back on the road quickly and perfectly. If your cars start developing a secret identity, we might have to add some capes to our service attire. Thanks for choosing us to save the day!


Verified Customer
La Grange, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Professional
They are always honest. Tell you straight up what’s wrong with your vehicle ? Don’t beat around the bush with it. Very good people.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 01/26/2025 09:36 AM

We appreciate your kind words! Honesty really is the best policy, especially when it comes to car repairs – after all, your vehicle doesn’t have a good sense of humor when it comes to vague diagnoses. We're glad to know you find our team straightforward and approachable. It's always our goal to make sure you're informed and confident about your vehicle’s needs. Safe travels on the road ahead!


LH
LEE H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Tire Repair and Rotate
Very good and timely service. Thank you
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 01/16/2025 09:34 AM

We appreciate your feedback on our service speed and quality. Timely help is what we aim for—it's our version of a pit stop for your car! We're glad we could make your experience a smooth ride. If you ever need us again, we'll be ready to rev up and assist!


DL
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Donald L.
La Grange, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Always Pros
Good attention to detail.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 01/06/2025 09:32 AM

We appreciate you noticing our attention to detail. In the auto repair world, it’s all about the little things – kind of like a chef making the perfect soufflé. If the details aren’t just right, things can get a little messy. We’re glad to know we hit the mark for you!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Tune up and Transmission service
Best shop I have ever been to. They are so nice and knowledgeable. Price was very good and work was outstanding. Been taking all my vehicles here and have NEVER been disappointed. Highly recommended!!
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 12/14/2024 09:35 AM

We appreciate your fantastic review! It sounds like you've found your automotive home away from home. We're glad to hear that our team has been able to keep your vehicles in top shape while treating you like family. We pride ourselves on providing great service at fair prices, and it's wonderful to know that you’ve consistently had a positive experience with us. Here’s to many more miles together!


JS
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JEFF S.
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
oil leak
they fixed an oil leak for me asap.
they are always fair and honest.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 12/09/2024 09:33 AM

We're glad to hear we could patch up that pesky oil leak for you in record time! It’s our mission to keep your ride running smoothly, and honesty is always the best policy here—no smoke and mirrors, just good old-fashioned work. If anything else pops up that needs attention, give us a shout!


JC
JIM C.
Smithfield, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
2014 Dodge grand Caravan, shocks and struts
The technicians at Protech handle my van with the most professionalism. I thought my van needed shocks and struts, and the mechanics at Protech said I did not require shocks or struts at this time. They gave me a fair and honest assessment, and I will bring my van back to Protech just because of the honesty and integrity.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 11/23/2024 09:34 AM

We appreciate your feedback and are glad to hear that our technicians provided you with an honest assessment of your van's needs. We like to think of ourselves as your trusty sidekicks in the world of vehicle repair—always ready to save the day without the drama of unnecessary repairs. Your trust means a lot, and we're committed to maintaining that integrity. We look forward to seeing you and your van again (but hopefully not too soon, right?).


DE
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DON E.
La Grange, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2024
verified customerVerified Customer
10
Great Auto Service
Marty, Tommy and all their crew do what is necessary to get you back on the road, and only what is necessary at a very fair price ? ?
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 11/16/2024 09:34 AM

We're glad to hear that you had a positive experience with Marty, Tommy, and the team. It sounds like they really hit the brakes on unnecessary repairs while keeping your wallet happy. Your trust in us means a lot, and we're all about making sure you get back on the road without any detours. Here’s to many smooth rides ahead!


DL
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Donald L.
La Grange, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2024
verified customerVerified Customer
10
Excellence with a Wrench
Actually it was excellence with a plug for a tire that found a nail.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 11/01/2024 09:34 AM

Thanks for sharing your experience! We're glad our team could tackle the tire issue and give that nail a one-way ticket out of your tire's life. If only all problems could be fixed with a simple plug! We appreciate your trust in us and will always be here for your automotive needs. Safe travels ahead!


MM
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MIKE M.
La Grange, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
Great customer service and fair prices
We have been going to Pro-Tech for probably 20 years (or more!). They have always taken the time to explain everything that is needed and why. We highly recommend this auto service shop.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 10/28/2024 09:33 AM

It's fantastic to hear you've been a part of the Pro-Tech family for over 20 years! We're like that reliable friend who's always there to help—minus the constant texting. We believe that a little explanation goes a long way, and we're glad you appreciate our efforts to keep you informed. Your recommendation means the world to us and keeps our engines running. Here's to many more years of keeping your vehicles happy and healthy!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
0
Car repair
Finished work on schedule and did a good job.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 10/26/2024 09:34 AM

We appreciate your positive feedback! It’s great to hear that we hit the target on schedule and delivered quality work. Just like a well-timed pit stop in a race, we aim to keep you moving without any unnecessary delays. If you need assistance in the future, we’re here to help!


Verified Customer
Crestwood, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2024
verified customerVerified Customer
10
Very good
Timely and efficient.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 10/22/2024 09:33 AM

We appreciate your feedback! It's fantastic to hear that our team was timely and efficient. We aim to keep your vehicle running smoothly and get you back on the road as quickly as possible. If you have any other thoughts or experiences to share, we’re all ears!


CC
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Charles C.
La Grange, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2024
0
Diagnostic Over Charge
My transmission was jerky and finally made it impossible to drive when I left it with Pro-Tech. Their brilliant diagnostic talents showed them that the transmission was going to have to be replaced.
Their charge was over $6,200 and they wouldn't receive the transmission for over three weeks before they could even begin to work on it.
I checked around town and three other shops could have the transmission replaced within a week and a half and everyone of them were charging less that Pro-Tech. The warranties at other shops were 3 years and either 100,000 miles or in one case unlimited miles.
When I informed Protech that I was having the car towed and asked if I owed them anything, their response was I owed for a hour of diagnostic charges. That "hour" cost me $166.95 plus 3% for credit card use. That "Hour" cost them all future business from me and my family.
Manager from Pro-Tech Auto Repair & Diagnostic Center responded on 10/16/2024 07:36 AM

We appreciate you taking the time to share your experience, even if it's not the sort we aim for.  We try to always use Jasper for replacement engines and transmission as they actually make changes and upgrades to ensure long lasting performance from your new part. We are unable to control their time schedule and parts availability. The hour of testing time allows our technician to drive the vehicle, research known issues and see if there are any repairs that are available before just suggesting a reman transmission.   

We always try to treat our customers as we would like to be treated. That includes our suggestions on parts and manufacturers for replacement to ensure you get the most for your money. Jasper sets prices on parts that you can look up online. We list all Jasper parts at THEIR list price.

In any case we wish you the best of luck in your future auto repair endeavors. 


Displaying Review 1 - 15 of 60 in total
Service Coupons and Posts
🚗 Thank you for being a loyal customer for 15 years! We’ll keep being your pit crew to ensure your vehicles always run like new. Here’s to many more years of smooth rides and speedy service! 🙌✨ #ProTechPride #CustomerAppreciation
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🚗✨ Superheroes wear capes, but we prefer wrenches! We're thrilled to have swooped in and saved the day for both your vehicles. Thanks for trusting us! Your satisfaction fuels our engines! 🔧💪 #ProTechAuto #AutoHeroes
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Thanks for the awesome shout-out! ?? We're thrilled to have your vehicle running smoothly and on time. We aim to keep things speedy... just like your ride! ? #ProTechAuto #CustomerAppreciation
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? We take our attention to detail seriously—like a mechanic with a magnifying glass! ? We're thrilled you noticed! Thank you for trusting Pro-Tech Auto Repair to keep your ride running smoothly. ?? #AttentionToDetail #ProTechAuto
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?✨ We're thrilled you’ve found your automotive home with us! Your trust means the world, and we promise to keep delivering top-notch service (and maybe some dad jokes, too!). Thank you for the love! ❤️ #ProTechPride #AutoCareExperts
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?? Thanks for the shout-out! We pride ourselves on quick fixes and honesty! Your trust means the world to us—after all, a smooth ride deserves a fair deal! ? #ProTechAuto #HonestRepair
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We're thrilled to hear that our team keeps you cruising smoothly at a fair price! ?? Marty, Tommy, and the crew are always ready to lend a hand—no unnecessary speed bumps here! Thanks for the shoutout! ? #ProTechAuto #RoadReady
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Thanks for the shoutout! ?️ We love finding those sneaky nails! ? When it comes to keeping you on the road, our team is always ready. Your safety is our top priority! ?? #ProTechAuto #TireHeroes
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Wow, 20 years of trust—now that's loyalty! ?? We're thrilled to have been your go-to auto experts all this time. Thanks for letting us keep your ride smooth and shiny. Here’s to many more years together! #AutoFamily #ProTechPerks
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Free Second Opinion
Free Second Opinion on Any Written Estimate, Diagnosis, or Maintenance Service.
Offer Valid 02/01/2025-07/08/2025

Thanks for the stellar review! ?✨ We're thrilled to hear our team kept things on track and delivered quality work. Just another day keeping your wheels turning smoothly! Keep cruising, and see you next time! #AutoExcellence #ProTechPride
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Thanks for the fantastic review! ? We aim for perfection, and we're thrilled to have hit the mark! ?? If only our coffee could get a perfect score too! ☕️ #ProTechAuto #FiveStarService
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?✨ Thanks for the kind words! We pride ourselves on being your car's best buddy! Honest, timely, and professional—just like a well-oiled machine. Keep those wheels turning! ?️ #ProTechAuto #BestService
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Thank you for the fantastic review! We're thrilled to hear about your positive experience. Our goal is to keep you safe without breaking the bank—because honesty drives us! ?? See you next time for more car tales! #AutoCare #HonestyFirst
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Free Second Opinion on Any Written Estimate, Diagnosis, or Maintenance Service.
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Hey there, Judy! ? We're thrilled that you had another great experience with us! Your kind words fuel our passion for what we do. Thanks for choosing Pro-Tech! #HappyCustomers #AutoRepair
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Lovely to hear, Mike! We're thrilled you had a great experience with us. Our team is always here to help! ?? #CustomerSatisfaction #AutoCare
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Donald! We're thrilled to hear we've earned your trust. Our team is always here to keep your car purring like a kitten. ?? #CustomerSatisfaction #AutoCare
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? Thanks for the stellar review! ? We're committed to fast, trustworthy, and reliable service. Your support means the world to us! #AutoRepair #CustomerAppreciation
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Thanks for revving up our day with a ⭐⭐⭐⭐⭐ review! We love being your car's personal CPR team! ?? #CustomerAppreciation #AutoRepair
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Thanks for the stellar review! We're thrilled to hear that our services met your expectations. ⭐️ Our team aims to deliver top-notch service at a fair price, every time! #CustomerSatisfaction #AutoRepair
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We're thrilled to hear about your positive experience, Donald! ⏰? Thank you for choosing Pro-Tech Auto Repair & Diagnostic Center! #CustomerSatisfaction #AutoRepair
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????? Thank you Tommy and Marty for trusting us with your vehicles! ? We appreciate your loyalty and kind words. #ProTechAutoRepair #Lagrange ?️
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? Thank you for the amazing review! ? We're so glad you choose us for your car needs. ? Honesty and reasonable prices are our top priorities. ? Thanks for letting us serve you! #BestAutoRepair #HonestyMatters #CustomerAppreciation #Lagrange
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? Thank you for the amazing review! We're thrilled to have helped you out and provided honest and speedy service. We truly appreciate your trust and recommendation. ?? #TrustworthyService #HonestAutoRepair #KYPlayTherapyConference #Lagrange
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? Thank you, Lee Hamilton, Sr., for your 5-star review! We're thrilled to hear that we provided a job well done and on time. Your satisfaction is our priority! ?? #CustomerAppreciation #JobWellDone #OnTimeService #ProTechAutoRepair #Lagrange
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Free Second Opinion
Free Second Opinion on Any Written Estimate, Diagnosis, or Maintenance Service.
Offer Valid 02/01/2025-07/08/2025

Free Second Opinion
Free Second Opinion on Any Written Estimate, Diagnosis, or Maintenance Service.
Offer Valid 11/01/2024-04/07/2025

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