business image

Pro Touch Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(161 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
4.0
ReScore Average
65
Net Promoter Score ®

Business Details

About

Pro Touch has been in the Fayetteville area for over 14 years providing superior automotive service and repairs. Pro Touch has been in the Fayetteville area for over 14 years providing superior automotive service and repairs.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(770) 629-2469

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
180 Industrial Way Fayetteville, GA 30215

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
65
Net Promoter Score ®

Business Details

About

Pro Touch has been in the Fayetteville area for over 14 years providing superior automotive service and repairs. Pro Touch has been in the Fayetteville area for over 14 years providing superior automotive service and repairs.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(770) 629-2469

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
180 Industrial Way Fayetteville, GA 30215

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
65
Net Promoter Score ®

Business Details

About

Pro Touch has been in the Fayetteville area for over 14 years providing superior automotive service and repairs. Pro Touch has been in the Fayetteville area for over 14 years providing superior automotive service and repairs.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(770) 629-2469

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
180 Industrial Way Fayetteville, GA 30215
All Departments' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(161 Reviews)

TF
gravatar
T F.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
8
Category: Service
Professional quick service
Professional quick service

TF
gravatar
T F.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
8
Category: Service
Professional quick service
Professional quick service

MW
gravatar
Martin W.
Jonesboro, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2023
0
Category: Service
DO NOT TAKE YOUR CAR HERE! RIP OFF
If you take your car here they will rip you off especially if you have a warranty go to the dealer!

TJ
gravatar
Takiya J.
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2023
10
Category: Service
Excellent
Protouch auto is an amazing shop. They really works with you and very honest. They do amazing work. This is me and my husband second time going to them I really recommend this shop.

LK
gravatar
LOVE K.
Jonesboro, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2022
verified customerVerified Customer
10
Great service
I brought my car to receive an oil change and previously to get my brakes fixed after going to someone else. Justin was very helpful in that matter and was able to identify the problem with my brakes and got them fixed the same day! The staff is always pleasant and will definitely be going back to them if I need anything done!

KN
KATRINA N.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2022
verified customerVerified Customer
10
Kia optima
Jessica is amazing, she went above and beyond. My issue wasn't resolved but she didn't stop trying to assist or point me in the right direction. Greatly appreciated, I wish more people were like she genuinely cared.

Verified Customer
Riverdale, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2022
verified customerVerified Customer
10
Great Personnel staff
Quick turnaround time. Best experience I’ve had dealing with repair shops. Friendly atmosphere

Verified Customer
Fayetteville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/27/2022
verified customerVerified Customer
0
Did not have work done after receiving sky-high quote
I find that the quotation provided is 2 to 3 times more than normal and parts cost was 3 times than the cost of same parts from NAPA.

JA
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JAAURNEZ A.
Hampton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2022
verified customerVerified Customer
10
Superior Car Care
Interaction with Pro Auto is a pleasure. They made me feel comfortable while they took care of my vehicle. The free inspection was pain-free. My questions regarding an in-cabin filter were answered. The change of the in-cabin filter was quick and timely. Thanks Justin, for your service!

TP
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TINA P.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
10
Oil Change
Jessica & Kevin are always friendly and efficient. My car was serviced immediately and my wait was the equivalent to those drive-thru places They will handle my car service on my Honda Civic going forward!
Team P. from Pro Touch Auto responded on 06/06/2022 06:37 AM

Thank you so much Mrs. Prioleau for your wonderful review! It was a joy having you at the shop! I know you were concerned about that key slot on your driver door. We will reach out to you soon with the new information on that repair and look forward to your next visit!


AP
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Aaryon P.
Roswell, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2022
10
Category: Service
Ms.jessica
jessica gave us great service great communication i recommend this place to anyone !!! my car is back driving very good
Team P. from Pro Touch Auto responded on 06/06/2022 06:50 AM

Thank you so much for taking the time to write us a review! Pro Touch Auto appreciates the time you are giving out of your busy schedule to let us know how we are doing! We look forward to seeing you again soon. 


Verified Customer
Hampton, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/27/2022
verified customerVerified Customer
0
Never again
Just look somewhere else
Team P. from Pro Touch Auto responded on 05/31/2022 02:20 PM

Mrs. Bostick,
           I am very saddened that you feel this way about you time here at Protouch auto. I will be reaching out to you shortly to speak with you about your concerns so that we can rectify any issues you may have had. I Look forward to speaking with you soon. 


SJ
SULLIVAN J.
Glenn, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2022
verified customerVerified Customer
10
The work was great and everyone was very helpful
I'll recommend pro touch auto to everyone that needs service. I really appreciate the the work and their service and I'll always go to them for anything I need done. Thanks guys!!!!!
Team P. from Pro Touch Auto responded on 05/31/2022 02:28 PM

Thank you so much Mr sullivan for your wonderful review! It was a pleasure servicing your F150 and we look forward to seeing you more in the future ahead! 


CD
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Chives D.
Altona North, VIC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2022
0
Worse experience in life
Sunroof repair took 6 weeks Did not communicate left key in In the car left the windows open got the car all wet in the rain And clean it left it nasty and And now my automatic stop doesn't work messed up My electronics And dented the side of my vehicle and scratched my bumpers up This is a custom body shop I would never ever recommend anyone for this place
Team P. from Pro Touch Auto responded on 05/31/2022 02:27 PM

Mr. Chives,
          We here at Pro touch Auto pride ourselves in giving the very best service and repairs. As you know we are in a critical parts situation in which we can not get the parts as the demand requires. We did our very best at giving you the best quality of work while also trying to source the parts needed for your vehicle. The parts needed for your vehicle were very difficult to find and receive but we did everything to insure your parts arrived as well as the work completed as promised. Pro touch Auto unfortunaly can not make up for the time lost waiting for your vehicle parts, but we can remind you that you were given a 2 year or 24,000 mile warranty on all repairs and thats given all around the world! Good luck on your many trips with your new F150 and working sunroof, and we hope it lasts for many more wonderful trips ahead!


SW
SANDRA W.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
verified customerVerified Customer
10
Excellent
I have being going to Pro Touch for eight years and always had excellent service.I wouldn’t take my car any where els.
Team P. from Pro Touch Auto responded on 05/31/2022 02:29 PM

Mrs. Williams,
          Thank you very much for your time in making this wonderful review, as well as bringing us your husbands work van to service! It was a pleasure servicing both of your vehicles to fit your needs and look forward to seeing you again! 

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