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Randall's Autohaus

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(616 Reviews)
72
Write a Review
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Score Details

5 stars
90%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Thousands of people have chosen Randall's Autohaus for their car needs since 1981. Randall’s Autohaus team provides “World Class” European automotive maintenance, repair, and service for BMW, Jaguar, Porsche, Audi, Mercedes Benz, Mini Cooper, and Volkswagen owners. Thousands of people have chosen Randall's Autohaus for their car needs since 1981. Randall’s Autohaus team provides “World Class” European automotive maintenance, repair, and service for BMW, Jaguar, Porsche, Audi, Mercedes Benz, Mini Cooper, and Volkswagen owners.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(228) 896-1151
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2160 E Pass Rd Gulfport, MS 39507-3801
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Randall's Autohaus' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(616 Reviews)
Write a Review
Recent Reviews
LR
LINDA R.
Biloxi, MS
Mercedes-Benz GLC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Happy Customer
Always satisfied with the service they provide. Good people who know what they are doing!
The Team A., Owner from Randall's Autohaus responded on 03/21/2025 09:40 AM

We appreciate your positive feedback! Our team is committed to providing excellent service and expertise. 😊🚗

DH
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DONNA H.
Gulfport, MS
Porsche 911
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Randall Haus
Great rapport and courteous team!
The Team A., Owner from Randall's Autohaus responded on 03/08/2025 09:40 AM

We appreciate your kind words! Our team knows how to keep the good vibes rolling! 😊🚗

RF
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ROBERT F.
Beulah, MI
Mercedes-Benz 300TD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Experienced and Knowlegeable!
Randall's is a nice looking place and it is clean. Service was good and everyone was friendly. I discovered Randall's after my previous mechanic could not do the work I needed. Lucky find! And well worth the drive. Fair and honest. Recommended.
The Team A., Owner from Randall's Autohaus responded on 03/08/2025 09:40 AM

We're glad you found us, Robert! 🚗✨ Cleanliness and friendly service are our secret sauces—thanks for spreading the word!

BT
BARBARA T.
Gulfport, MS
Mercedes-Benz GLS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Everything was excellent!
I’m so excited about my experience and service today! I spoke with the owner via the phone before I took my cars in to be serviced and from that point on until I walked out after my cars were serviced, I am still wearing a huge smile! Much appreciation to the owner, the kind lady at the desk, the guy at the other desk that kept me informed of the progress on my cars and the highly skilled mechanic!
The Team A., Owner from Randall's Autohaus responded on 02/21/2025 07:27 AM

Barbara, we're thrilled you had such a positive experience! Thank you for the wonderful review and we look forward to seeing you again! 

Verified Customer
Gulfport, MS
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Professionals on another level of exceptional service
Exceeded expectations
The Team A., Owner from Randall's Autohaus responded on 02/21/2025 09:39 AM

We're glad we exceeded your expectations! 🚗✨ If we had a trophy for that, you'd definitely take home the gold! 🏆

ER
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ETHRAL R.
Petal, MS
Porsche Panamera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Only Good European Car Repair Shop In Area
Randall's Autohaus is the only repair shop that was able to work on my Porsche Panamera S 3.0T Hybrid. So, if you only have one car, I suggest to get a long-term rental car because it will be a good bit before you get your Porsche, Audi, BMW etc. back. Driving a European car will cost you when it breaks down or the engine light comes on, but you already knew that when you purchased the car. In summary, take your European vehicle to Randall's Autohaus because at least you know that your car will be fixed correctly.
The Team A., Owner from Randall's Autohaus responded on 02/16/2025 09:39 AM

We appreciate your confidence in us! 🚗🔧 Just like a good European car, we like to take our time to make it perfect!

Verified Customer
Gulfport, MS
Jaguar XJ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2025
verified customerVerified Customer
8
Very clean and professional
Seem to know their job very well.
The Team A., Owner from Randall's Autohaus responded on 02/12/2025 09:38 AM

We appreciate your recognition of our expertise; we do wear our knowledge like a superhero cape! 🦸‍♂️🛠️

VH
Velveda H.
gulfport
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Exceptional Service and Professionalism
I highly recommend Randall’s Autohaus to anyone looking for reliable, honest and top-notch car service. I’ll definitely be returning for future maintenance needs!
The Team A., Owner from Randall's Autohaus responded on 02/09/2025 09:40 AM

We’re glad to hear you found us reliable and honest! 🚗✨ Can’t wait to see what car adventures bring you back!

BC
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Brown C.
Ocean Springs, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
10
ML350
Great service, pricing was reasonable. Will definitely be using for my service needs. I highly recommend!!
The Team A., Owner from Randall's Autohaus responded on 01/23/2025 09:36 AM

We appreciate the love! 🚗✨ We're here to keep your ride happy and your wallet smiling!

Verified Customer
Biloxi, MS
Porsche Macan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Quick fix
Thank you so much for being able to help and work on the car quickly. Problem resolved in less than a hour.
The Team A., Owner from Randall's Autohaus responded on 01/19/2025 09:38 AM

We love keeping things speedy—like a pit crew on race day! ?? Glad we could get you back on the road in no time!

MM
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Megan M.
Gulfport, MS
MINI Cooper Coupe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/15/2025
verified customerVerified Customer
0
Attitude and Rudeness
I have a 2015 mini cooper and I know it has problems with it. I brought it to Randall's for an inspection and to let me know what exactly was wrong with it -- like a physical for my vehicle. I made that known when I dropped it off on Tuesday. Wednesday morning, the next day, I get a call that I would need a new battery. When asked how much that would be I was told $310, making my total over $500. I wasn't comfortable with that and declined. Well, they called me back a little while later to inform me that I could come pick up my Mini and told me I needed to budget in order to fix the multiple oil leaks I have -- they never told me where or to what extent the oil leaks where -- plus, I already knew I had one not multiple. When I went to pick it up around 1, a few hours after the call, I noticed that my front drivers side window was down, far enough that anyone could reach in and open the door -- or if it had rained, would have soaked my interior. The silver car next to mine had its hood popped. Very weird, I've never been somewhere that intentionally left my car window down, especially in backstreets Biloxi -- makes me wonder what they did in it or if anything was stolen. I went inside and my keys were not but a few feet from me when I got to the counter, the gentlemen at the desk was very sweet and while he was printing out my receipt Mr. Randall walks in, grabs the keys and throws them down on the desk in front of me -- very harshly and unneeded. He then asked me "what my intentions where bringing in my car?" As I stated the day before, it was for an inspection and to tell me what exactly was wrong with it. He then proceeded to walk in and out of the room multiple times, each time coming back in and stating a problem I have with the car -- not in specifics just very vaguely. It was very rude, especially the attitude that I received from him because, in my opinion, I didn't spend more than $200 there. The check-out guy was nice and gave me a cash discount and said I only had to pay $180 out of $181 or $183, but the business owner wasn't. I found similar reviews on his website and another that match with what I experienced: window being left down, random "repairs" without details/prices, rudeness from Randall, etc. I find it sketchy that all the positive reviews have "verified customer" next to it and the one star ones barely do, when my services I would say match up with the one star ones overall. I have been to better repair shops, and would say the time Good Year forgot to put my oil plug/bolt back in and I almost destroyed my engine because of it was a better and more straight forward encounter than working with Mr. Randall.
The Team A., Owner from Randall's Autohaus responded on 02/13/2025 07:55 AM

We appreciate your feedback and certainly understand your concerns; leaving windows down isn't our usual business practice! ? We're sorry your experience wasn't up to par, and we’re here to improve.

MT
MEG T.
Ocean Springs, MS
Land Rover Discovery
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Land Rover Discovery
Amazing quick work to get my car back running within hours. Will use them in the future.
The Team A., Owner from Randall's Autohaus responded on 01/16/2025 09:38 AM

We love hearing about quick turnarounds! ?✨ We'll be ready for your next auto adventure anytime!

DD
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Donna D.
Gulfport, MS
Mercedes-Benz GLC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Excellent and fast
Thanks Randall's for the fine service I received yesterday. Also thanks for the quick service.
The Team A., Owner from Randall's Autohaus responded on 01/09/2025 09:39 AM

We're glad you enjoyed the fine and speedy service—fast as a race car! ?? Your support keeps our engines running!

MF
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MICHAEL F.
Biloxi, MS
Cadillac CTS-V Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
9
Oil Change Service
Performed the oil change while I waited. But call in advance to schedule...Mike
The Team A., Owner from Randall's Autohaus responded on 01/09/2025 09:38 AM

We appreciate your feedback, Mike! Quick oil changes while you relax with our coffee? Sounds like a plan! ☕️?

LR
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LEROY R.
Semmes, AL
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Very good
Professional
The Team A., Owner from Randall's Autohaus responded on 12/28/2024 09:36 AM

We appreciate your shout-out! ?✨ Professionalism is our superpower—saving the day, one car at a time!

Service Coupons and Posts
We're blushing! 😊 Thanks for your kind words about our clean shop and friendly crew. We're thrilled you found us—consider us your automotive treasure map! 🗺️🚗 Fairness is our middle name! #RandallsAutohaus #LuckyFind
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We're thrilled to hear you had such a fantastic experience at Randall's Autohaus! 🛠️😊 Our team loves to keep your vehicles running smoothly and your smiles even brighter. Thanks for sharing the joy! 🚗✨ #CustomerAppreciation #AutoHausFamily
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Thank you for the kind words! We’re thrilled to be your go-to for top-notch car service. 🚗✨ We promise to keep your vehicle running like a dream! Can’t wait to see you again for future maintenance needs! #RandallsAutohaus #CarCareExperts
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Thank you for the fantastic review! 🚗 We're thrilled you found our service great and pricing reasonable. We look forward to keeping you rolling smoothly! Remember, your car’s happiness is our business! 😄 #RandallsAutohaus #HappyCars
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We're thrilled to hear that we got your car back on the road faster than you can say "vroom!" 🚗💨 Our team loves a good challenge! Thanks for trusting us with your ride. See you next time! #RandallsAutohaus #QuickFixes
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We're revved up to hear you loved our service! 🚗💨 Quick and fine is our motto—just like your car's last tune-up! Thanks for trusting Randall's Autohaus. See you on the road! 😊 #AutoExperts #QuickService
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Thanks for the shoutout, Mike! ⏳ We're thrilled to keep your ride running smoothly while you relax. Just like a good cup of coffee, oil changes are best enjoyed fresh! ☕🚗 #RandallsAutohaus #SmoothRides
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Thanks for the shout-out! 🚗 We aim to keep it professional, but don’t worry, we know how to have a little fun too! Your trust means the world to us. 🌟 #RandallsAutohaus #AutoCareExperts
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Thank you for the awesome review! ?✨ At Randall's Autohaus, we’re all about quick fixes and happy rides. Who knew car problems could vanish faster than a pizza delivery? ? #AutoMagic #QuickFix
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?? Thanks for the awesome review! We're thrilled our detailed inspection helped you seal the deal on that Mercedes Benz GT. Here’s to smooth rides and happy sales! ?? #RandallsAutohaus #AutoExperts
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Thank you for the kind words! We're revved up by your encouragement! ?? Our team will keep cruising at full throttle to provide top-notch service. Stay tuned for more auto magic! ✨ #RandallsAutohaus #KeepItRolling
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Thank you for the awesome shoutout! We’re thrilled you enjoyed our friendly service—it's what drives us (pun intended! ??). Your support fuels our passion for keeping your ride in top shape! #RandallsAutohaus #CustomerLove
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Thanks for the awesome review! ?? We're thrilled we could get you back on the road faster than a speeding ticket! Our team works hard to keep prices reliable and results stellar. Come see us again! #RandallsAutohaus #HappyDriving
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We're thrilled to hear you found our advice fair and prompt! ?? At Randall's Autohaus, we're always here to steer you in the right direction. Thanks for your trust—like a well-tuned engine, we run smoothly together! ?? #CustomerAppreciation #AutoCare
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We're thrilled to hear our friendly team made your visit a breeze! ?✨ We love helping you with those valuable suggestions—consider us your pit crew! Thanks for the kind words! #CustomerLove #RandallsAutohaus ?
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We're thrilled to hear that your Mini Cooper is back on the road faster than you can say "road trip!" ?? Thanks for trusting us with your car and for the fantastic review. We love turning car troubles into triumphs! ? #RandallsAutohaus #CarCareKings
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Thanks for the love! ? We're thrilled you had a great experience with our knowledgeable team. Remember, we're just a pit stop away if your car needs a check-up! ?? Looking forward to seeing you again! #RandallsAutohaus #CarCareExperts
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We're revved up to hear you had an excellent experience with our service and repair! ?✨ Thanks for trusting Randall's Autohaus to keep your wheels turning smoothly. We're here for all your automotive needs! #AutoExcellence #RandallsAutohaus
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Thanks for the fantastic review! ? We're thrilled our team made your repair process smooth and clear. Keeping you in the loop is our specialty! If your car ever needs another spa day, you know where to find us! ? #RandallsAutohaus #AutoCareExcellence
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