Took my saughters car there to have the power steering pump replaced but not by my choice. Two wewks later it was back because it was still leaking. We were told something along the line that they did not put orings on and that they had to power flush the pump. Took it back for a third time and got it back . The guy in the office said thay the pump they put on was faulty and they replaced it again. My thought is they should have caught that the second time. Also, I personally put something in the glove box while just before taking it back thos time. When I got into her car, it was laying in the floor. When I said something, the guy in the office only said the machanic had no reason to go through her car. I hope I do not have to take it back again.
Not Recommended
SW
Stetson W.
Temple, TX
08/29/2018
If I could give no stars I would
I got my cars head gasket replaced November last year. Now it is doing the same thing again and they are giving me the run around. They said it was the radiator so I got a second and third opinion. It’s the head gasket and the refuse to fix the issue. Charged me double the amount a real mechanic shop would on top of it all. They say that they can’t do anything cause evidently I refuse to put coolant in my own car. All around poor service terrible customer care and do not recommend to anyone
Not Recommended
RS
Rory S.
Copperas Cove, TX
08/14/2015
Fair and honest
I have a 2010 Acura MDX that I bought on a salvage title. The dealership would not guarantee the work that they would do to the car. Ray does. I have taken my car to them for various services over the last year. They are honest and David is one of their best mechanics. They have over-quoted and undercharged me more than once. They will show you things on your car that other shops would ignore until it is broken. They are fair and professional. I have read the negative ratings and I wonder if we are taking our cars to the same place. I never felt taken advantage of or lied to. They have done additional preventive/ minor things to my car that they noticed while fixing it. They did the repairs without adding it to the bill. They were more concerned with my safety. They are not "fly by night" backyard mechanics. They are what their name states.
Recommended
TJ
thomas leland j.
Killeen, TX
08/23/2011
Verified Customer
My Hyundi 2000
I'm a refugee from Automax. Rays Mechanics are proficient and thorough as promised. Suggestions to future service rang true as to my experience with my car. Easy going check-in, estimates, work and check-out. Entire process was excellent. Five Stars from Tom Jackson, Killeen.
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