Very professional and extremely helpful. Nicole is Great
SS
Sue S.
Hillsboro, OR
03/27/2023
0
Truck Repair Experience
Awful experience!! We have taken our cars & trucks to body shops for work over many years with no problems. This was a total nightmare!! Our truck was side swiped by a hit and run driver, our Toyota dealership Service Mgr. recommended Precision Body & Paint North Hillsboro as the shop they refer customers to for body work. Precision had our truck for 3 months and 1 day. Steve, Jim and the receptionist told us on 6 different times in 6 weeks our truck was in paint - that never happened!! We called weekly to get an update from Steve or Jim, they were getting annoyed and could not tell us when the truck would be done. We repeatedly left messages to asked them to call us back - never happened. When they said they would call us back with an update - only happened once. 11 days before we picked up our truck we called again for an update and Mike, VP of Operations, told us that the entire shop had been fired except for the receptionist. He apologized several times and said repeated that we had been lied too. We could not get an explanation as to why this happened - just that he didn't know why. We asked a few times if all the parts in and were told yes by Steve & Jim. Very stressful experience, feeling helpless not being able to get the truck out of the shop as it was in pieces. Mike stepped in to get the work done on our truck and looks like there was a lot to finish up. Thank you Mike!
I was without my vehicle for almost two months. They played the blame game with the insurance company. They weren’t transparent at the beginning of the repair process and were rude and unhelpful during many of our communications.
I would go to Hillsboro Precision before ever going back to the Beaverton Precision who was rued when I took it in for an estimate. Subaru dealer recommended the Hillsboro shop which is certified Subaru. Steve and Jennifer had great customer service and got me in quickly and kept me informed of the process along the way. I'm very satisfied.
TG
Teresa G.
SUBA Ascent Limited w/7-Passenger Seating
03/09/2022
Verified Customer
0
Terrible service
On a minor repair my car was held for a total of 14 days. I was initially told 1 to 2 days. The assessor did not include a part that needed to be ordered days into this process. In the mean time the shop did not call me to update me on these issues.
excellent work and service. I would recommend them anytime
Great company to deal with and put me at ease as I was stressed because I had been hit by a non insured motorist. When I left the Precision Auo Body shop I knew the work would be done correctly and with no problems. My experience was a total joy.
Displaying all 11 Review
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