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Red Mccombs Hyundai Northwest

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,789 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
102
Total ReScores
4.8
ReScore Average
73
Net Promoter Score ®

Business Details

About

Red Mccombs Hyundai Northwest is staffed with expert technicians who provide quality Hyundai repair and maintenance. Red Mccombs Hyundai Northwest is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(210) 798-4500

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
13663 I 10 West San Antonio, TX 78249
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,789 Reviews)

RK
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russell k.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2024
0
Category: Service
Horrible Customer Service
Two weeks ago, I bought a new Mercedes over $50k at SA Mercedes, wrote them a check (from my California Bank) and drove home in the car. Saturday (12/1), I wanted to buy my niece a car, that she found at this dealership. We went there and Nate, her salesperson, was great at answering all her questions. We wrote the deal and that’s where the “fun” started. For over an hour we negotiated up and back & finally came to an agreement. We were then directed to the “finance office” where I wrote a check on that same California bank for the full purchase price, and agreed to pickup the car Monday (12/3) after some minor detail work was done on the car. An hour later, the finance guy called and said the check was no good (not true), and I asked why. He stated that it was an out of state check and his “processor” couldn’t approve it. I told him to call the Bank, which he said he couldn’t. I reminded him that they still had the car (and her trade-in) and he could call my bank Monday to verify funds. On Monday, he again called me to say they couldn’t accept the check, and asked if I could wire the funds. I called the bank & yes, they could wire the funds but I’d have to physically sign the wire. Unfortunately PayPal, Venmo and Debit cards don’t go that high. So, I called back and asked to speak with his manager. I spoke with Mr. Sánchez, who reiterated that I could either bring in a cashiers check or finance, but that was it. I asked if he had called the bank, and he said no, but they could call him. So, I called California, got the regional manager of the Bank, Melanie, on the phone & called Mr. Sánchez on his mobile, twice, which he never picked up, (or returned the call).

I was frustrated, so I decided to call the corporate office.I was able to reach Mr. Tim Cliver, the COO of McCombs dealerships, and explained the problems. We were able to get Melanie from the Bank on the phone, & she verified that the funds were there, but Mr. Cliver again stated their policy is to not release cars until funds have cleared. Having been in high-end retail for 50 years, I understand that.

So, I offered to pay by credit card, but McCombs won’t take more than $5,000 on cards. Melanie asked if they had deposited the check or could that day, and he said “no, but we will deposit it first thing in the morning.” We agreed that as soon as the check hit the Bank, Melanie would call Mr. Cliver and he would then release the car.

Tuesday morning, my niece received a call from the dealership saying she could pick up the car. She called me and we agreed to go there after she was done teaching, about 4:45. I assumed that they deposited the check & Melanie had spoken with Mr. Cliver, but when I looked online, my account had not been debited, so I asked her to call the dealership to confirm it had been released, which she did.

As we were preparing to go to the dealership, I received an email from J Sawahri at 4:43pm, asking if I had sent the wire. I wrote him back telling him about the conversation with Mr. Cliver, and told him we were on the way to pickup the car. As we were driving I had my niece call the dealership again (3rd time), and now she was told it wouldn’t be released, & another manager gets on the phone and says “do you want us to deposit the check or cancel the deal?”

Personally, I wanted to tell him where he could shove the check, but my niece really wants that car. Obviously, someone didn’t follow thru and this is reprehensible service. In today's automated world, you can deposit a check in five seconds on your phone, which I do all the time. This dealership must be stuck in yesterdays world, with an antiquated idea of car sales and customer interaction. Simply Horrible.

UPDATE: So, here we are three days later (12/5), and the Bank called the COO (Tim Cliver) to tell him the check had cleared, BUT, that apparently is not good enough. This dealership and its executives are NOT living up to their commercials, so don't you believe for a minute that they'll go "out of their way" to do anything for their customers."

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Alfredo D.
Campbelltown, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/18/2024
0
Category: Service
They do not give you and answer
My daughter, Maria Duenas, purchased a 2018 Ford Fusion from Red Mccombs Northwest. Merely four days after driving it, the car overheated and stoped. My daughter, who resides alone in San Antonio, Texas, after graduating from university and starting her professional life, has found herself entangled in a significant issue with this car, causing severe economic and psychological distress. She has spent over $2,500 on repairs, including the thermostat system and the water pump. Nevertheless, the car never functioned properly. Now, with the car at Red Mccombs Northwest, my daughter is not receiving clear and timely responses. As parents residing in Ecuador, we feel immense frustration and helplessness due to the harm inflicted on our daughter. We expect a prompt resolution to this issue and a refund of the purchase price along with the expenses incurred for the repairs. Red Mccombs assured us that the vehicle was in perfect condition. We advise against purchasing vehicles from this dealership; it is unreliable!

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Alfredo D.
Campbelltown, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2024
0
Category: Service
worst experience ever
My daughter, Maria Duenas, purchased a 2018 Ford Fusion from Red Mccombs Northwest. Merely four days after driving it, the car overheated and stoped. My daughter, who resides alone in San Antonio, Texas, after graduating from university and starting her professional life, has found herself entangled in a significant issue with this car, causing severe economic and psychological distress. She has spent over $2,500 on repairs, including the thermostat system and the water pump. Nevertheless, the car never functioned properly. Now, with the car at Red Mccombs Northwest, my daughter is not receiving clear and timely responses. As parents residing in Ecuador, we feel immense frustration and helplessness due to the harm inflicted on our daughter. We expect a prompt resolution to this issue and a refund of the purchase price along with the expenses incurred for the repairs. Red Mccombs assured us that the vehicle was in perfect condition. We advise against purchasing vehicles from this dealership; it is unreliable!

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Alfredo D.
Campbelltown, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2024
0
Category: Service
worst experience ever
My daughter, Maria Duenas, purchased a 2018 Ford Fusion from Red Mccombs Northwest. Merely four days after driving it, the car overheated and stoped. My daughter, who resides alone in San Antonio, Texas, after graduating from university and starting her professional life, has found herself entangled in a significant issue with this car, causing severe economic and psychological distress. She has spent over $2,500 on repairs, including the thermostat system and the water pump. Nevertheless, the car never functioned properly. Now, with the car at Red Mccombs Northwest, my daughter is not receiving clear and timely responses. As parents residing in Ecuador, we feel immense frustration and helplessness due to the harm inflicted on our daughter. We expect a prompt resolution to this issue and a refund of the purchase price along with the expenses incurred for the repairs. Red Mccombs assured us that the vehicle was in perfect condition. We advise against purchasing vehicles from this dealership; it is unreliable!

JR
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John R.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2024
0
Category: Service
Worst Service - Go Anywhere Else
Don't buy a car from this place or more importantly expect any services from their incompetent service department. Made an appointment to get my horn fixed and they need to keep the car 3 to 5 days to even look at it, so asked for a loaner. Called to make sure a loner available of course they never answer the phone or return messages (and no they aren't busy). Ask if I could get an appointment when a loaner became available and was told no and to have a nice day. Bently Uhl could care less about customer service and must be being paid to do nothing but schedule oil changes and BS with his “co-workers”.

MA
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Mark A.
Boerne, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2022
3
Category: Service
Service performed well but disappointing overall
Just bringing in our new Kona for an oil change. No one came out to get my info...I had to go in. My experience with other dealers is that they have someone out front with a clipboard to record the service needed with the car. Found the office and left the car with minimal friendly interaction with staff. Waiting for the car was a real experience. I headed to the main lobby to hang out until the car was ready. I was surprised to see the showroom completely empty...looked like the dealership was going out of business. Staff in the glass cubicles were laughing and having a good time playing a video game on their computers. That sent a great message to customers. The dealership was dirty, inside and out. The empty parking lots were mostly devoid of cars but full of litter and trash. Maybe a bit less video gaming a little more general pickup would be advised. The gentleman doing the service on the car was friendly and helpful...maybe put him in charge.

MA
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Mark A.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/13/2022
0
Category: Service
An unfriendly and confusing experience in the service department
I bought my new 2022 Elantra from this dealership last August, 2021. They were very happy to sell me the car and promised a great service experience through the life of the car. Today was my 3rd encounter with the (so called) service department. Each time I have left with a feeling of confusion and dislike.
I walked in today, said good morning, and got a curt response of...I'll be with you when I can... On time for my scheduled appointment at 9am, but was told my service advisor doesn't come in until 10am? The guy barely looked up but said he would enter it in the system. When I asked why they would schedule me at a time the advisor was not present, he said...well you booked an online appointment? This is true, but why was that an issue? What's the difference? In fact, I did call to revise the date/ time using the phone number listed on their website. I assumed I had called the direct service phone.
This was my basically an oil change, fluid level check and tire rotation that took 1hr 45min to complete.
Although longer than necessary, the length of time is not my issue. My issue (consistent with all 3 visits) is that there is Noone to greet you, no signage to let you know where to go or what to do and then the rude responses from the staff. When asked how I could improve my experience the next time, I was told...well we are busy with lots of tickets to work on...but what I wanted to know is how can I get the personalized experience that is promised in their Mission Statement? He said call it in next time but didn't offer his card and local number until I asked for it. I intend to seek out n alternate Hyundai dealer to service my car in future. I also intend to share this string of poor experiences with as many as possible!

RS
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Randy S.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2022
10
Category: Service
Hyundia Azera repair
JC did a great job of helping me decide what to do and status of repairs along the way. Corey did the maintenance and did an excellent job...even showed me some drive axle parts that needed replacing. 5 Star Thumbs Up team...thx much.
Randy Shanahan

BD
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Benjamin D.
San Antonio, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Disappointing & Careless
I don't understand how a business revolved around customer service can be so cavalier about customer service.

VV
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V V.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
10
Category: Service
Recalls & Follow-Up
Ruben Rodriguez was my advisor. I have a Hybrid and not too many people can work on Hybrids when it comes to certain things. With Mr. Rodriguez keeping me informed with the progress of my vehicle every few days by phone and/or email, it was very helpful and eased me of any worries I had.
When I came to pick up my vehicle, he was kind enough to take a ride with me around the block to listen to a noise I was concerned about previously not related to the original problem. Turns out, I need new brakes. He stated I should schedule an appointment to have those taken care of as soon as possible. I've looked at other places for the cost of brakes and wow, to have them do it for me at Red McCombs Hyundai NW will save me some money! As a single parent, that will definitely come in handy, especially since Mr. Rodriguez reminded me that the maintenance on the vehicle is due soon, which totally slipped my mind. If he would have never mentioned that, I probably would not pay any attention to something so major. If something were to happen to this vehicle, there's no way I could afford another one.
These past years have been challenging for so many people, and this year started off even worse for me and my family. Customer Service has been horrible at most places as if no one cares about representing themselves or the company in a respectful manner anymore. So, it is EXTREMELY nice when you have someone like Mr. Rodriguez kind enough to assist you with your car including issues that you were not even aware of. I found him to be very knowledgeable and supportive and I look forward to having my vehicle serviced there again in the future, maybe not financially, lol, but for mechanical and service, yes. I don't think I could trust anyone else with my car.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 04/13/2022 03:03 PM

Thank you for the great review.


Verified Customer
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Poor service
No attention to detail! Clueless as to other issues.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 04/07/2022 04:58 PM

Please excuse any inconvenience this has caused, your advisor should have or will reach out to you.


LM
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Laura M.
Gladstone, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great people
I was visiting Texas from the West Coast with my Hyundai and it ran into a serious transmission problem. I was able to limp the vehicle into Red McCombs and was so lucky to have found them. I was treated very well by all of the service advisors, who made time for me and my car, arranged transportation for me and kept me up to date on the repairs. It's no fun to get stranded in a strange city and state, not knowing anyone or where to go. So it helped to find this kind, generous and sympathetic crew in the service department who took great care of me. The wait for repairs was longer than I would have liked but I chalk that up to supply chain and labor issues; the dealership did everything they could to get the process moving as fast as possible. I would definitely use Rod McCombs for service in the future.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 04/04/2022 08:09 PM

Thank you for the great review.


Verified Customer
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
The his vehiclecrew provided top notch service, going the extra mile to get my vehicle ready for its annual inspection……many thanks!!
The Service Advisor (Eddie) and his vehicle maintenance personnel provided
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 04/04/2022 08:07 PM

Thank you for the great review.


Verified Customer
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Okay experience
My vehicle was ready in a good amount of time. Service department employees could have been more friendlier and helpful
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 04/01/2022 05:17 AM

Thank you for the great review.


DT
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Daniel T.
San Antonio, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great work!
Excellent service and experience
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 04/01/2022 05:17 AM

Thank you for the great review.

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