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Red McCombs Superior Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,174 Reviews)
70
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Score Details

5 stars
78%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
112
Total ReScores™
4.9
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Red McCombs Superior Hyundai in San Antonio, TX. provides quality Hyundai repair and maintenance. Red McCombs Superior Hyundai in San Antonio, TX. provides quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(210) 684-7440
Closed
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
4800 Nw Loop 410 San Antonio, TX 78229
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,174 Reviews)
Write a Review
Recent Reviews
AH
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Alan H.
San Antonio, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2023
1
Category: Service
Bad service department
In 2015 I bought my car from thus location
great experience but the first time we had issues they don't like to follow the rules of the 10 yr 100 thousand mile warranty they always start throwing out costs service department needs a lot of work on the way they handle the warranty I am not empressed with this place at all I 10 location is a lot better
TG
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thelma g.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2023
0
Category: Service
You will NOT get my business!
I was calling to inquire about getting an estimate for my 2010 Hyundai Genesis for some repairs. Being new to San Antonio I have not had any contact with this dealership. I spoke to an individual who was not only rude but she hung up on me. All wanted to know is can I get an estimate before any work is done. My dealership in El Paso was always so helpful and caring I may just have to drive up there to get the service I deserve. This Hyundai dealership and the one on the southside are awful!
TT
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TERESA T.
Devine, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2023
0
Category: Service
cracked windshield and poor service response
I own a 2023 Palisade Calligraphy. I love car but have had terrible service thus far. Had air bag issue right after buying it. Took weeks for service to be set up even though it was a safety issue and brand new. Had to drive loaner for approx 3 weeks. Recently parked it in garage, next day backed out and windshield had crack. No rock ding. Just cracked. Called to speak to service manager several times. Left messages never received call back. Finally insisted to speak to live person. Had to drive it in to be looked at by service manager. He acknowledge there was no evidence of damage that caused crack. Pictures taken to submit to Hyundai. Call back today saying they will not cover. Was told originally to contact contractor they use for windshield replacement only to be told it is a dealer item. Cannot get info when it can be done. Would like to have my first service which is due done at the same time.

When car was purchased we were told it came with free car washes for a year. They were out of car wash cards at the time. Have inquired about getting and have gotten nothing.

I debated on buying Buick Enclave but went with Palisade. I now question that decision.
AM
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Asif M.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2023
0
Category: Service
Unprofessional and unreliable - Please find any other dealership
Have been in 3 times now and while each experience got better it's still chaos over there. #1) They used the WRONG oil for my oil change. After hearing about this being a common issue for their limited N model cars I made sure to ask my advisor BEFORE service which oil they used to which he assured me they use whatever was on the cap. Got my paperwork back and the oil did not match the cap nor my owners manual. Advisor told me the oil they used was better for my engine in the long run - I asked to put that in writing and he was very hesitent and refused to do so. Opened a case with Hyundai and their response was go back to the dealer and get it in writing. #2) came in for multiple issued which were supposed to be covered by warrnty and they told me they had to order parts and would call me within a week once they arrived. I called after a month went by and the parts guy (only one that seems to care) told me they had the part for weeks and not sure why I wasnt contacted. After calling 20x and submitting >10 contact us forms no one picked up and had to schedule a service through their website (ofcourse first available was several weeks out). In it I specifically wrote that I wanted to be contacted and this was related to warrnty work. No one reached out and I showed up for my appt and was asked to come back becuase I scheduled for the service department and not body shop. #3) Their entire service department is a construction zone and for some reason there is not any signage which could direct customers. I sat inside my car for 5 minutes and no one came out and I finally went inside their portable building. Seriously regretting my Hyundai purhcase at the moment.
RS
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Roland S.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2023
0
Category: Service
Oil change
Came in for a “scheduled” oil change for my stop daughters ‘22 Tucson. Appointment was at 10:15 but met the service guy Justin Pitchford at 10:00am
He said it would take 1 hour up to an hour and a half. 2 hours later I asked for an update. Finally got a hold of the service service who said they were just pulling it in. He came back about 30 mins later yo say they are just now pulling it in! In the meantime 2 customers that came in after I did were promptly helped and gone.
If you schedule an appointment then come back and say they’re a lot of vehicles today you should make concessions for that! Oh he offered me a Bill Millers plate as compensation.
Never again not apologetic or helpful .
RN
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R N.
San Antonio, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2022
2
Category: Service
Clueless on time manage
Was told 6k service intervals could use EXPRESS service. Told 2 hours lots of cars.
3 hours into the wait they started the oil change and tire rotation.
The car is new and I need to find a dealer service team worth a damn. If told the truth I would have left and tried another day. I won't be back..they can't manage their business.

RNN
RP
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Robin P.
San Antonio, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
It was very easy to schedule my maintenance service appointment. I like using my Bluelink. I also added on my state inspection which was no problem getting done at the same time. AUSTIN took care of me and made sure I was kept up to date on any issues. He’s very professional and knows his stuff. He was a big help - THANKS!
VG
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Vicki G.
San Antonio, TX
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
verified customerVerified Customer
10
Category: Service
Excellent customer service
Amber is sweet and knowledgeable, she got me in and out quickly.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2022
Service Type: Maintenance
8
Category: Service
I want to know what was done to my vehicle
The woman was nice but it took long for someone to help me and then I never got an explanation of what was done to my car.
LES G., SERVICE DIRECTOR from Red McCombs Superior Hyundai responded on 04/05/2022 09:48 AM

Thank you for our feedback, it is important for us to hear from our customers as we strive to deliver the best service possible. We appreciate your business.

Les Goslin
Service Director
210-256-5357
PH
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Patricia H.
Fredericksburg, TX
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Palisade
Great sales people, good follow up at the service desk
DM
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Dennis M.
San Antonio, TX
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quality Service
Quick, quality service this time and every time I go in.
Verified Customer
San Antonio, TX
2019 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Double check your vehicle before leaving
At first everything seemed OK, but as I hit the first speedbump in the parking lot parts started falling off the bottom of my vehicle that were not reconnected correctly. Granted, most of the items were superficial and plastic but it’s pretty scary to heard things falling off the bottom of your car.
ES
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Eric S.
San Antonio, TX
2008 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
The staff is very friendly and knowledgeable and provided great service
TM
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Thomas M.
Freeport, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service visit!
Great experience from start to finish. Started with a good experience on the phone, through explanation of what was needed through prompt completion and pickup. Top notch team there!
HM
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Hector M.
San Antonio, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Unscheduled visit experience.
My appointment was at 1pm, but because of a bad tire, I was told I could just bring it in asap. I took my car earlier and was attended too immediately and the time it took to fix my car was very reasonable in spite of original appointment scheduled. Everyone was attentive and kind and professional.
MG
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Maureen G.
Castroville, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great communication
I was kept informed throughout the whole process.
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