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Red Rock Auto Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(938 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
3
Total ReScores
3.3
ReScore Average
87
Net Promoter Score ®

Business Details

About

At Red Rock Auto & Cycle, we employ a transparent approach to doing business with you. That is why we would like to educate you—our valued customers—on everything that is entailed in the repair of your vehicle. By providing you access to information rather than simply telling you what's wrong, you can have a better understanding of what At Red Rock Auto & Cycle, we employ a transparent approach to doing business with you. That is why we would like to educate you—our valued customers—on everything that is entailed in the repair of your vehicle. By providing you access to information rather than simply telling you what's wrong, you can have a better understanding of what we do and who we are. ...more

Categories
Auto Repair, Fix Auto, Oil Change
Contact
(928) 451-7431

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Arizona
2045 YAVAPAI DR Sedona, AZ 86336
Red Rock Auto Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(938 Reviews)

FG
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
We needed a simple repair to an undercarriage shield for our car.
From the moment I walked in, I was treated with respect, and then they agreed that the repair could be simply made, and we would be on our way in less than 30 minutes. Indeed this is what happened.

MB
Michael B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Quick and affordable
Took my car in for an alignment and service was done quickly and affordably. Thank you, Bill and crew.

CL
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Chris L.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
10
Consistently Excellent Service
I have been taking my cars to Red Rock Auto Center for over two years. They are always friendly and accommodating. They take the time to explain what is wrong with my car(s) and what needs to be done. Sienna calls me to give me an update during the repair process especially if there's an unexpected delay and has even offered to send someone to pick me up if my husband is out of town. Prices are reasonable.

Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Honest and Caring
I was from 8 hours out of town and our car started having issues as we got into Sedona. Bill, Sienna, and Will went above and beyond for our family. They got us in the shop within 3 hours of calling even with a fully booked schedule so we could get a diagnosis before everything was closed for the weekend. When the prognosis wasn't good, the team showed me and took time to explain what was going on and all of the possible routes I could take. Then, Bill even called Hyundai to check if I could get work done under the extended warranty and the local dealership service center to see if they could put me on their fully booked schedule so we could get home. The team wrote down questions I should be asking the dealership and recommendations of honest places to sell the car to if I chose to go that route. I can't thank them enough for preparing me to navigate an unfortunate situation.

PB
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Patrick B.
Cornville, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Chevy volt service
Bill and his team did an excellent job and worked well with my warranty company and were flexible with me on the price.

TS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Great
I needed some wheel bearings replaced in my truck and I do my own work, but I didn’t have a press. I brought it in and got it back the same day. I even went back a couple days later to do another one, and the same outcome, I received my parts The same day. Honest, trustworthy, and fair.

GL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Honest, fast, flexible.
Can’t say enough how grateful I am to have stopped at Red Rock. I needed a noise diagnosed in the middle of a long road trip and they were on it, even though I told them I wanted to do the service myself. They showed me exactly what was wrong and how to fix it myself. They caught shoddy work from a previous mechanic and helped me get started on a warranty claim to correct it. Big thanks to Sienna and the rest of the team!

TK
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Thomas K.
Cottonwood, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Great Customer Service and Car Service
Had a phenomenal experience with the workers front to back from Red Rock auto and look forward to continually working with them!

SM
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Sue M.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Great and knowledgeable people
This was my first experience at Red Rock Auto who was referred to me by AAA.
They fit me in and fixed my problem and gave me great advice on how to handle
future problems. Sienna and Bill are wonderful!

VL
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Vicki L.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Very Informative & Convenient
I very much appreciated the detailed print out, with photos, of what the tech found and the services performed, not to mention the additional services suggested and price breakdowns.

DK
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Debra K.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Had a battery replaced. Our car was dead and they were extremely busy but they squeezed us in.
Appreciated fitting our car into their busy schedule. They stayed after hours to complete the job.

AT
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Anne T.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Superb service and great team
We needed some service items looked at and repaired while we were in Sedona. Red Rock went above and beyond to find the problem. They were thorough and efficient. I am very pleased with the whole crew!

SB
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Susie B.
Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Over the top AMAZING!! SB
After driving from CO, our car started sputtering on our way to Boynton canyon.
I called Red Rock Auto & Sienna guided me to the shop right away!!
They were able to look & diagnose the problem within a short time. They ordered a part that wouldn’t be there til 3 days, but Sienna offered to pick it up as she was headed that way for the weekend. The mechanics started prepping the car for the repairs so it would be ready for installation 1st thing.
The car was ready in record time.
I feel this team went above and beyond to get our car up & running & get us on the road.
So very grateful for Red Rock Auto!!

BM
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Bruce M.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Red Rock is excellent.
They have worked on three of my old cars and all repairs were reliable with very reasonable charges. I couldn’t ask for anything more.

Verified Customer
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Quick, professional service at RRAC
After a few cold winter mornings in Sedona the 12v car battery in my Toyota hybrid died. Got a jump, gave a heads up to the staff at Red Rock Auto Center so they could acquire the correct battery, and received prompt and professional service from the staff when I arrived. I was in and out quickly. I believe one staff member may have delayed his lunch hour to ensure that I would not have to wait, which was much appreciated.
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