Reed's Towing Services Center's Reviews

2.3

(3 Reviews)

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Recent Reviews

Michael E.

Spring City, TN

09/08/2021

Awful & Supremely Disappointing

This is the deal. Flat out worst people I’ve ever had the displeasure of knowing. They damaged my car during the tow. They lied and said they didn’t do it! The guy that towed my car wreaked of alcohol and smelled of swine. I had no other choice but to go with them as I was stuck on the mountain coming into Monterey, my phone had little charge and died shortly after calling the tow. I had to sleep in my car (no big deal), but keep reading. Getting the tie rod replaced, which they damaged, confirmed by the dealership it was taken to, cost me $481/¢. Also, I asked them that same night to take it to the dealership, because they were the only ones that could fix a hybrid, yet they refused and hauled it to their rinky dink shop. The place was wretched looking, smelling, and downright filthy. So, on top of not doing as I requested, which was to take it to the dealership, also in their job description, they charged me for the approximately 1.25 mile tow AND the tow to the dealership. Talk about mad furious. Sorry sons of something, I tell ya. The amounts were unfair on top of that just stated. My insurance will not pursue subrogation, so this will likely end up in small claims court. Another thing that irked me was that even the law officer that stopped by for his morning chat was full of placid bigotry. If you’re a fella of colored skin tone I would NOT recommend this place. This whole city and town needs to fix themselves. Ate up asf ?

JoAnnta B.

Goodlettsville, TN

06/23/2021

Outrageous price for a tire

I had a flat on 40 going east. My tire made it to this shop. I had no spare and I tried to explain to the guy that my vehicle used either a 235,50,r19 0r a 245/55/20. I've had this vehicle since 2013 and he tells me I dont know what I'm talking about. So, once I seen that he is determined that I'm stupid he said Sam's sell your tire for 250.00. I asked if that included the pick up and installation he said no. Your looking at around 400.00. I asked why? He said it 50 miles to Sam's and 50 miles back. I said google tell me the tire is 150.00 and 12 miles. He said ok I'm going to get your tire. I said thank you Walmart has the same tire for 112.00 and less than 10 miles. He said ok. My husband called because there are NO black people in this town and I am a women to check on me and the owner said we'll get to her tire in the morning. Her car is on a Jack and she'll be ok. I told him the town was like the hills have eyes. Please do not leave me here because you'll never hear from me again. PLEASE DO NOT, AGAIN DO USE THIS COMPANY.

Not Recommended

Jules S.

Carmel, IN

06/06/2019

genuinely good people

There aren’t enough words to describe how thankful I am for this place! I was rear-ended today on the highway and couldn’t get anywhere farther than Reed’s. They told me they didn’t have the tires in my size but put my car up anyways, fixed as much as they could to get my tire safe enough to take me to a shop with my tires, and refused ANY payment stating I had “had enough trouble for one day”. They called each center near me until they found one with my tire size, gave me the names of employees they knew and trusted, found us the most gentle path to take, and told us to call them if we didn’t make it there and that they would send help no matter how far we got. Awesome awesome service.

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