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SureCritic / Hyundai Dealer / Regional Hyundai
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Regional Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,204 Reviews)
80
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Score Details

5 stars
80%
4 stars
9%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
154
Total ReScores™
4.6
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

Regional Hyundai provides a complete Hyundai service department dedicated to servicing and repairing all makes and models of Hyundai vehicles. Stop by and see what we can do for your vehicle. Regional Hyundai provides a complete Hyundai service department dedicated to servicing and repairing all makes and models of Hyundai vehicles. Stop by and see what we can do for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(918) 872-7600
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
2380 West Kenosha Street Broken Arrow, OK 74012
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,204 Reviews)
Write a Review
Recent Reviews
MH
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Mary H.
Pittsburg, KS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2024
0
Category: Service
Worst Car Shopping Experience
Drove 2.5 hours to look at a truck only to find out that the pictures of the truck we saw online did not show the damage to the passenger side of the truck that it had, and we weren’t told about it ahead of time either. It was bad enough we would have seen it on the pictures too, so it had to have happened after the pictures were taken, and they didn’t update the info on it. We made the appointment 2 days in advance and the dealership didn’t even take the time to clean out the truck before we got there. Toothpicks in the visor, missing headrest, and dirty styrofoam cup in the glove box, just to start. Oh and to top it off, when we drove it, cause why not; we drive 2.5 hours for this, the AC didn’t work so we drove around in 90 degree weather with the windows down. Was excited to go look at the truck and walked away extremely disappointed. Even if they had a good vehicle, we would never buy from them after this experience.
CG
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Cassandra G.
Broken Arrow, OK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/31/2023
3
Category: Service
Disappointed
I am not one to leave bad reviews for anything, but I just had to this time. I think we dealt with the owners son when we signed paperwork in 2020 for our 15' Toyota Sienna that I looked everywhere for the one I wanted at the right price. He had sold me an extended warranty! I will never get one of those again! Especially on a Toyota which I know will run well over the use of that warranty. It's partially my fault for not reading closer to the agreement, but I would not have thought they would try to give me a bad deal like this! After looking over my extended warranty it showed I was charged $2,800 up to 60 months or 60,000 miles!! This van was a 2015 with 48,000 miles on it which is low, but all that money for a warranty only bought me about ONE year of service before expiring!! That doesn't seem like the customers best interest was considered here at all. Very frustrating that I could owe nearly $3,000 less on my vehicle right now!! Not to mention the over 2 hours wait just to get oil changes with an appointment. I didn't go back after 2 times. They did not detail it for sale AND there was no spare in it. Guess I just got one of the unfortunate bad experiences!
BS
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Barbara S.
Westville, OK
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2023
0
Category: Service
Poor Policy
I had visited with a sales person about purchasing a Palisade from this dealership. They pick and choose who they sell to under their excuse of a 50 mile radius limit. I am 80 miles from this business and I have never experienced such an absurd policy. I feel that I’m being discriminated against due to my location. I jumped through many hoops for them, and the first salesman just completely stopped communicating with me after telling me that he would return my call. If they operate like this, I feel that The Lord has intervened to protect me from being taken advantage of. I recommend to do your research and stay clear of this dealership.
MH
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Molly H.
Tulsa, OK
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/13/2022
0
Category: Service
HORRIBLE SERVICE
Service department did not fix my real issue after multiple visits. Finally they took time to diagnose further since the EXACT same reading came up as last year. They now are trying to charge me for fuel injectors even though they see records of me trying to make them really dig deep and check the issue our further but they always just did a quick replacement of a part then moved on. I would call them and make an appointment but if my check engine light was not on they would not see me. Also they would not take any check engine light readings between my last visit and this current visit to help me get my car diagnosed under warrenty. Would not recommend them as my car is sitting and the warranty company told me to dispute with Hyundai Customer Service who hasn't called me either. Until March 2021 I could have gave 5 starts and was looking at new cars with them. Not anymore.
Verified Customer
Bixby, OK
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Complimentary Maintenance Program
I will probably try the other dealership for service.
DH
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David H.
Tulsa, OK
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
car is great
Everyone was wonderful except the service manager Wayne
MH
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Mireya H.
Broken Arrow, OK
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Service provided was fast and excellent
KE
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Kenneth E.
Collinsville, OK
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Wayne will take car of any and all your needs. The service staff is top notch. Always friendly and helpful. They all make sure your vehicle is serviced and returned in a timely manner. They even showed me a couple of recalls I didn’t know about and fixed them in the same amount of time as allotted for my appointment
TQ
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Terrie Q.
Sand Springs, OK
2020 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2022
verified customerVerified Customer
9
Category: Service
Things are being taken care of
They are trying to get things taken care
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2022
Service Type: Repair
1
Category: Service
Not good
The work was not properly done. Told me they would order a new part it’s been over a month and they still have not called me.
WAYNE A., Service Manager from Regional Hyundai responded on 03/29/2022 03:19 PM

Thank you for responding to the review from your last visit and for letting me know about the tape on your door. I appreciate you taking my call today and for allowing me to make it right as we work hard to earn 5 stars on every visit.
I sincerely apologize again that the new tape has a wrinkle. I will get another one ordered right away and have a service loaner ready for you when we get the part and can get you scheduled with the body shop to have it installed. 
I will also take care of the tire rotation for you.
I do apologize again and I appreciate your patience as we get through the previous employee issue.
I will be taking care of this from here. You can reach me directly at 918-872-7602 if you have any other questions or concerns.
Thank you again for your understanding and for your business.

GW
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Gary W.
Tulsa, OK
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Myself
Great,Friendly Srrvice!
LW
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Linda W.
Wagoner, OK
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Service was fast & friendly! (In & out in 45 minutes!). I also appreciated the service advisor texting his phone number in case I had any questions. I don’t know if this is a new policy but it was appreciated.
DC
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Debra C.
Tulsa, OK
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome service
I was in and out quickly. Even took care of a recall that I hadn’t received notice about yet!
LP
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La'donna P.
Bristow, OK
2020 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Quality of work
Probably won't be going back for service. They didn't top off any of the fluids and as a mechanic that's part of the inspection.
JJ
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Jennifer J.
Coweta, OK
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional service
Raymond was very helpful. Accomplished a quick service and found a tiny nail in my tire which was patched and taken care of immediately. Would definitely recommend coming here for your service.
Verified Customer
Broken Arrow, OK
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
The people here are great to work with and truly care about your car service and getting you in and out quickly. Wouldn’t take my car anywhere else.
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