At Reid’s we have been servicing all Honda and Acura vehicles since 1978. We take pride in our record of customer satisfaction. Our business is tried and true; our technicians are highly qualified and trained specifically to Reid’s high standards. From a fast and easy oil change to replacing an engine or a transmission; choose Reid’s as At Reid’s we have been servicing all Honda and Acura vehicles since 1978. We take pride in our record of customer satisfaction. Our business is tried and true; our technicians are highly qualified and trained specifically to Reid’s high standards. From a fast and easy oil change to replacing an engine or a transmission; choose Reid’s as your one stop shop for all your Honda and Acura service needs. ...more
Verified CustomerI appreciate you saying this, our goal is to de-mystify car repair and be completely transparent with the process. It was very nice meeting you, sir. - Alex
Verified Customer I'm very sorry you feel this way ma'am, but I think it’s fair to point a few things out.
The symptom needs to present itself for us to diagnose anything, otherwise we'd just be throwing parts at a problem we haven't experienced & that wouldn't be a very above-board way to run a car repair business.
You brought your car in because you heard a belt squealing and signed off for 30 minutes of diagnostic. We spent 20 minutes test driving the vehicle and let it run for another hour and a half on a lift & it never once made the squealing noise you brought it in for. We're very thankful that your husband had seen the tensioner bouncing & shared that information with us eventually, as we were able to correctly diagnose the issue a few minutes after.
We went well beyond the allotted diagnostic time at no extra cost to you, & while it's unfortunate the belt didn't squeal in that time, that's absolutely not the fault of our tech.
We need to be paid for our time. That half hour of diagnostic was going to be credited toward the repairs we recommended, but you chose to not have them done. So yes, you were charged for 30 minutes of diagnostic time, less than half of the time we actually spent on the vehicle. If you still need that work done, the diagnostic fee will still be applied to the recommended work as is our practice.
I hope to see you back at the shop in the future so we can continue to service your vehicle, & I hope you have a wonderful day
- Alex
Verified CustomerThank you so much for sharing! We understand how expensive car repair can be, & in a place with extremely limited public transportation options that don't cost an arm & a leg, Car Problems are Life Problems. We are always happy to work with customer's needs to the best of our abilities.
Verified CustomerThank you sir, it's always good to see you in the shop.
Verified CustomerThank you very much ma'am, we're always happy to help
Verified CustomerThank you very much Mr Fiscel for the good review, we're always glad to see you walk into our shop!
Verified CustomerThank you very much sir, we try our best to keep our prices as low as possible. Car work can be so expensive & we're glad to not add onto that.
Thank you very much for the review, we're always happy to work on your cars.
Thank you so much, we try to make sure everyone can understand what we're recommending & why, & that requires a certain level of understanding & compassion.
Verified CustomerThank you for sharing your experience, we try our best to look after everyone's cars as if they were our own family's vehicles.
Thank you very much for sharing, we do our best to make car repair as painless as possible!
Verified CustomerThank you so much for expressing this. We appreciate customers like you!
Verified CustomerWe really appreciate your continued trust in us. We do our best every time, and are glad to have customers like you!
Verified CustomerYou're the one! LOL. Thank you for your review!
Verified CustomerWe appreciate your loyalty, and your confidence in us! Thank you!
