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Richard's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(965 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores
4.7
ReScore Average
92
Net Promoter Score ®

Business Details

About

We are a Family owned in Operated Automotive Repair Facility. Our goal is to serve the community and keep you and your families safe on these busy Cherokee County Roads. We are a Family owned in Operated Automotive Repair Facility. Our goal is to serve the community and keep you and your families safe on these busy Cherokee County Roads.

Categories
Auto Repair, Car Maintenance, Transmission Repair
Contact
(770) 475-1379

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2965 Lower Union Hill Rd Canton, GA 30115
Richard's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(965 Reviews)

Verified Customer
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Truck runs great
Richard always finds whats going on with our old truck.. He dies a great job

AW
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Allen W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Always on time and very good at what they do
Jim is fantastic always there to help out anyone. Fair price and best services in Canton. Very quick and the best people working there. Love talking with Jim his knowledge of old classics cars.

FN
FRAN N.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Ford Escape
Richard’s always knows what to do and everyone is very helpful!

Verified Customer
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Excellent service
Excellent experience at Richard's Automotive. Very thorough and reasonably priced. I would recommend them to anyone that needs great car service.

MM
Mike M.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Worked out as promised
Good job

TC
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Tamyra C.
Woodstock, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Excellent Work and Great Communication
2016 Hyundia Santa Fe had a faulty spark plug. Jim was able to identify the problem quickly and repair. Also, oil change, tire rotation and extra love on the engine.

Thanks, Richards, for all that you do!

AH
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ANNETTE H.
Alpharetta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2025
verified customerVerified Customer
0
Highly Dissatisfied
Richard’s worked on my F150 for several days due to overheating and running rough. After driving for a couple of days the problem is worse. Last night I barely got it started. Still overheating. $1300 and may have to have my truck towed to another shop
JIM G. from Richard's Automotive responded on 01/17/2025 07:10 AM

We did have your F-150, What We found was an extremely clogged cooling system. It was sooo bad that that all the coolant properties were gone and you had a muddy sludge of old coolant in your system. We found the Radiator was leaking as well. We Informed you the system needed a flush and the radiator and thermostat replaced. We Had to wait for a second Radiator to arrive from the distributor, because the 1st radiator that came in was broken. We were not going to install a broken radiator into you vehicle. We also had to perform 4 total 3 hour flushes on your coolant system, That's 12 hours of flushing your trucks coolant system. We only charged you for 1 flush and for 1 hour not the 3 it takes to do this type of flush. In this process of flushing your coolant system we found that your heater core was partially clogged. That is notated on your invoice. What that means is you have 1 more piece to fix unless the clog breaks free. If the clog in the heater core breaks free, we may need to do another flush and warranty out the thermostat. You were informed as things progressed. We found the truck had misfires when we pulled it into the bay to start on the coolant clogged system. We called to inform you of that issue and asked if you wanted us to look at the misfires after the coolant job was complete. 

You said yes, But we couldn't give you an answer on why it was misfiring until we could fill the truck back up with coolant. The vehicle can not run without coolant to diagnose a misfire.  You wanted your truck back quickly but we can not make things faster then what they are. Your vehicle was being flushed and waiting on parts for the 4 working days we had it. Day 4 when the truck had been running for hours waiting for the cooling system to BURP itself, you decided that you did not want us to diagnose the misfires. You just wanted to pick up your truck. So we did not diag anything that had to do with the misfires. Also noted on your invoice.

At no point did we have any starting issues, and it was not overheating when it left. You have more work you need to have done to that truck. That may have been the worst I have ever seen as far as clogged cooling Systems. 

Starting/ power supply issue is not in any way related to the coolant system. When you called this morning you did not mention anything about the truck over heating. You just said that its hard to start. I said well lets get it in here and see whats going on and you said you were taking it to another shop. That left us confused at the bottom of your invoice it states that you have a warranty if you bring it back to us on work that was completed at this shop. 

If you decide to take it else where for something we hold the warranty too then you void your warranty. I did tell you if you change your mind come and see me. Your truck was not an easy job and it has other issues that you were made aware of. I would be more then happy to see if your heater core finally broke all that build up - UP and is moving it through the system and you need another flush and thermostat under warranty.

I would have to diagnose a starting issue, since we never had any complaints of a starting issue. You also told us not to diagnose the misfires. 

I hope you have a great day and hopefully you will stop by and have a chat, since we are still here to help.  


IP
Iesha P.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Excellent Work & Excellent Customer Service
I prefer going to Richard's automotive for any car issues because I know they will be thorough and charge for the actual work completed. I know my vehicle is in good hands.

JD
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JASON D.
Woodstock, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Great service and communication
My 2010 Honda Odyssey needed an oil change and a transmission service. I had also noticed a slight burnt oil smell when idling at stop lights. Richard’s found the valve cover gasket was leaking, allowing oil to drip on the exhaust manifold. They were great about communicating and got everything done same day with time to spare.

AT
Andrew T.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Good quick results
Good quick results

SW
Sue W.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Always satisfied at Richard’s
I often wonder how Jim and Megan treat people as people, and not just customers. The work is excellent as well as how they treat people. I strongly recommend bringing your car needs to them

MM
Mike M.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Auto repair
They do a great job.

DN
Dana N.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Great experience
“I had an excellent experience at Richard’s Automotive! Not only did they fix my car for a much lower price than other places I got estimates from, but they were also incredibly friendly and flexible with my schedule. Their customer service truly stood out, and as a thoughtful touch, Jim the owner of the shop, even gave me a small Christmas gift. I highly recommend Richard’s Automotive for their honesty, professionalism, and kindness. Thank you for making car repairs such a positive experience!”

BD
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Brooke D.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Wonderful Customer Service!
Great customer service, timely repairs and beyond reasonable pricing/cost.

JW
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Johnnie W.
Canton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Exceptional Service
I actually visited Richards Automotive inquiring about the replacement of a broken fog light. Although NOT an auto body repair shop, Jim quickly advised me to bring the vehicle in the very next day. Not only did he replace the fog light in an hour, he charged substantially less than the 3 local body shops quoted. Richards is now my "go to" auto repair shop. Thanks again Jim.
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