My son is a VCU student and had car trouble late on a Saturday afternoon. We had to wait for a tow and Richmond Auto Repair was one of the options presented...
We got towed to their shop, about an hour and a half before they closed while they diagnosed the issue, taking their time with virtually every tech there...
These guys have gone out of their way to help me countless times. They are very communicative, and explain exactly what the issue is and how they plan to fix...