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Rick Case Genesis Davie

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(72 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
6
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

Contact
(954) 377-4100
No Business Hours Provided

Business Hours

* No Time Zone Provided
3550 Weston Road Davie, FL 33331
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(72 Reviews)

AK
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Ashok K.
Fort Lauderdale, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2024
0
Category: Sales
Very Bad Customer Service
I have traded my Lexus ES 350 with Hyundai Genesis in March 2024. After 2 months also, I am getting bill from Lexus financial. I called up Genesis Dealership send an email to Ernesto Fuentes, Tracey Cohen and Yosuan Martinez. They told me that check has been send to Lexus Financial but Lexus financial did not receive check. I have been calling Genesis Dealership continuously. The person who is responsible Ernesto Fuentes never take up call and fake voicemail says that he is on vacation. It is really frustrating. I will never ever buy any car from Rick Case. I think it is scam.

SC
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Sandra C.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
I think my family bay car with Rick case since 2007 . We always happy with the customer service.
I am a happy customer
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 02/09/2022 07:44 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

EW
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Elizabeth W.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
verified customerVerified Customer
10
Category: Sales
Terell Harden-Excellent Genesis Representation
We highly recommend Terell Harden to any family member or friends that are in the market for a Hyundai or Genesis. Terell is extremely knowledgeable and a pleasure to deal with. He is very patient and takes the time to explain all the features on the vehicle. Overall, an exceptional experience.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/17/2022 10:20 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

AD
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Annia D.
Miramar, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Sales
Excellent customer service and product.
Extremely happy with the purchase of our GV70 thanks to Alex, he helped us tremendously in choosing the right vehicle for our budget and taste. We are so glad you took care of us and can’t thank him enough for his excellent customer service and product knowledge. Also want to thank Malik for making the finance process a pleasant experience.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/13/2022 08:33 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

KK
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Kenneth E K.
Hallandale Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2022
10
Category: Sales
Top Tier Dealership
I have purchased 4 cars from Rick Case over the years and watched Hyundai go from the laughable Excel to the Luxury GV70 and I’ve yet to be disappointed with the overall care and dedication to customer satisfaction.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/10/2022 08:11 AM

Thank you for your review and foe being a loyal customer. I greatly apologize that you did not have a 5 star experience. I will address this with management and I be contact you directly to see what we could have improved to make your experience exceptional. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/10/2022 08:28 AM

Thank you for your review and for being a loyal customer. I greatly apologize that you did not have a 5 star experience. I will address this with management and I be contact you directly to see what we could have improved to make your experience exceptional. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

BF
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Beverly F.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customerVerified Customer
10
Category: Sales
My experience with Rick Case Genesis was exceptional. My liaison was Donald and he was truly special, a true gentleman and an honest broker. Dane, the Finance Manager was also exceptional. Overall, my experience was awesome and I love my new Genesis.
I got my car for thousands of dollars less than less than what another dealer in Miami was charging me. The service at Rick Case Davie was exceptional. I was connected with Donald through a friend of mine who worked at Lexus. Donald came through greatly with the car after I reserved it for a few dollars. I was told I would receive it on a certain date and it arrived almost a week before so it became my New Year's gift to myself. I just love the car. Beautiful, inside and out with a fast pick up, when needed. It even massages my lower back during long rides, literally.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/08/2022 07:07 PM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful evening!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

DK
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Daniel K.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Sales
Great place to buy a car!
Professional, no-pressure. Just friendly, helpful and knowledgeable.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/06/2022 06:54 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

GG
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Guillermo Ruben G.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
10
Category: Sales
Exceptional service. Fantastic cars
Rick Case Genesis Davie. Ryan, Freddy, Paul, Dwayne. These guys worked as a team helping find a vehicle that met all the features I was looking for, at the price I was willing to pay. They let me test drive vehicles that were just off the track. They showed me cars that were expected to be delivered in the next 2 months. They worked as a team. No pressure, just lots of answers to my questions. A great experience. I ended up buying a car that had just arrived. Genesis GV80 2.5 i4 Turbo 4WD. A beauty.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/05/2022 06:59 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

GG
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Guillermo G.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Sales
Genesis GV80 Rick Case Davie-Good formula for a great experience
Freddy, Ryan, Paul and Dwayne. Names to remember if you want to have an exceptional experience researching/buying a Genesis or Hyundai car. With almost no vehicles available for immediate delivery in most dealers due to the problem with chips, finding a luxury car is a hassle. I recommend Rick Case Genesis in Davie and the people I mentioned above, because they made our experience unforgettable. We test drove so many different vehicles in their lot (some of them right off the delivery truck). They were patient, knowledgeable, courteous and worked as a team, never showing any signs of greed or rushing me into making a decision. Even the finance manager was patient with me. I ask a lot of questions before making my decision.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 01/05/2022 06:59 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

AJ
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Adriana J.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
Best car buying experience
I worked with Yendes my salesman and Dane in finance. Both incredible people who made the entire process meaningful, nonstressful and a good time. It was my first “big girl purchase” but their support and kindness made it such an easy yes. It’s a great dealership, kind people & I couldn’t be happier.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 12/29/2021 10:51 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

AJ
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Amani J.
Miami Shores, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Sales
Sales
Experience was amazing Dwayne was amazing on going thru everything with me in the details of the truck.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 12/13/2021 08:13 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

JB
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Julie B.
Accident, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Sales
GV80
Donald was a great salesperson.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 12/08/2021 07:52 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

MS
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Malik S.
Hollywood, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
verified customerVerified Customer
10
Category: Sales
Dwayne: The Best
Dwayne was truly thee best salesman I ever encountered. Patient, class, and product knowledge is superb.
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 11/28/2021 06:35 PM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful evening!

Amanda Clark
Customer Relations Mgr
954-903-5418


AB
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Alexander B.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Category: Sales
G70
Fast, courteous transparent
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 11/17/2021 07:39 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

TW
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Terrance W.
Port St. Lucie, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
verified customerVerified Customer
10
Category: Sales
Very good
Simply the best experience I've had at any dealership!!!
AMANDA C., Customer Relations Manager from Rick Case Genesis Davie responded on 11/15/2021 07:42 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418
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