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Rick Hendrick Chevrolet

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(13 Reviews)
65
Write a Review

Score Details

5 stars
76%
4 stars
11%
3 stars
<1%
2 stars
5%
1 star
5%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
65
Net Promoter Score ®

Business Details

Categories
Contact
(757) 455-4505
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
6252 E Virginia Beach Blvd Norfolk, VA 23502-2849
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Rick Hendrick Chevrolet's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(13 Reviews)
Write a Review
Recent Reviews
JL
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James L.
Subaru XV Crosstrek
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2025
verified customerVerified Customer
0
Make sure parts on hand before drop off.
Make sure parts on hand before drop off.
Chad H. from Rick Hendrick Chevrolet responded on 02/17/2025 06:16 AM

We appreciate your feedback about your experience. It sounds like we dropped the ball, and that’s not the level of service we aim to provide. Having parts ready before drop-off should be a no-brainer, like having coffee in the morning—it just makes everything smoother. Rest assured, we are taking your comments seriously and will work on improving our processes. Your input is invaluable to us!

AS
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Asia S.
Subaru XV Crosstrek
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2024
verified customerVerified Customer
0
Nope
Estimated pick up day dec 8th. Didn’t get car till after new years. New scratches on a brand new hood that they just put onto my car. Tail lights weren’t properly put it (looked like they were gonna fall off), and the hood wasn’t placed properly either. Huge gaps!
Chad H. from Rick Hendrick Chevrolet responded on 01/15/2024 10:11 AM

Dear customer, we sincerely apologize for the delay in delivering your car and the issues with the hood and tail lights. We understand your frustration and would like to make it right. Please contact our customer service department at your earliest convenience, so we can address these concerns. Thank you for bringing this to our attention.

DK
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Daniel K.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
verified customerVerified Customer
10
Quality Work and Good Communication
After dealing with the poor communication and inability to secure repair parts from Caliber Collision, we shifted to Rick Hendrick. From drop off to pick up, the communication was great. They were able to start work roughly a week after the initial assessment and while the repair timeline roughly doubled due to multiple factors, the team was very communicative as to where the car was in terms of the repair process and why any particular delays were occurring. In the end, the work done was top notch and we’re very happy with how the overall repair turned out.

While I hope we never need body work again, if we do, we’re going to go back to Rick Hendrick.
KM
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Keith M.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2023
verified customerVerified Customer
10
Collision repair
Great communication from Ashley at the collision center, kept me up to date on my vehicle process. Ryan was great making sure I was pleased with the service I received.
BM
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Briana M.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2023
verified customerVerified Customer
10
Thanks Rick Hendrick's!
Pleasant, thorough, communicated well throughout the process. Highly recommend!
RH
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Rebecca H.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2023
verified customerVerified Customer
10
Top notch
Great staff, great communication and very timely
KH
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Karen H.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Collision repair
Ryan made my experience with Rick Hendrick Chevrolet seamless and painless. He kept me informed and educated about the repairs being done to my vehicle and the process to complete those repairs. He communicated regularly and answered all of my questions. I would highly recommend this facility to anyone that was looking for repairs.
RF
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Richard F.
Subaru BRZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2023
verified customerVerified Customer
8
Quick turnaround once the repairs were started
It took a month to get a drop off appointment, but once the car was in their shop the repairs took less than a week. (Full rear bumper cover replacement)

My only issue was the state of the car after the repairs. The car detailing was done well, inside and out. The issue was that the car was driven when the tire dressing was wet and it sprayed onto the rest of the car. I also had to clean tree sap off of the paint
CC
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Christian C.
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2023
verified customerVerified Customer
10
Best place to go if you want your car repaired.
This collusion center was on point with the repair process. They provided information on what was going on with my vechile. They also answered any of concerns in a timely manner. Can't thank them enough for taking care of my car.
TL
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Taylor L.
Subaru XV Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2023
verified customerVerified Customer
10
Excellent experience!
Tiffany was a pleasure to work with and very helpful with the whole process!
FB
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Frederick B.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2023
verified customerVerified Customer
10
Fast, like new repairs
Rick Hendrick Chevrolet did an awesome job repairing my wreck damage. My car now looks like new and drives that way, too.
Communication is important during this process and RHC did a great job of keeping me apprised of their progress.
Repeat and satisfied customer.
TF
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Tiffany F.
Subaru XV Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
verified customerVerified Customer
10
Vehicle repair 2nd time
I brought my vehicle to Karen Haas after finding out that a body shop in the area did not complete the repairs and instead just caused damage upon damage. My vehicle took 28 days to be completed with Hendrick while it only took 12 days at the original shop which is how I know this job was done right. I am thankful that it took longer with Karen because she made sure everything was done right the first time with parts being ordered and the repairs being done. My vehicle looks brand new in my opinion.
CC
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Clarence C.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2022
verified customerVerified Customer
10
I absolutely love my vehicle after repairs
My whole front end needed to be replaced and they did so perfectly.
Displaying all 13 Review
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