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Ridgecrest Towing and Auto Services - Franklin

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(96 Reviews)
96
Write a Review

Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

With over 3 generations of family service and experience, The Ridgecrest Towing and Auto Family, formerly Ridgecrest Exxon, has been working diligently all these years to serve you! Our highly experienced drivers are North American Towing Academy Certified and offer all light, medium and heavy duty 24 Hour Towing & Roadside Assistance With over 3 generations of family service and experience, The Ridgecrest Towing and Auto Family, formerly Ridgecrest Exxon, has been working diligently all these years to serve you! Our highly experienced drivers are North American Towing Academy Certified and offer all light, medium and heavy duty 24 Hour Towing & Roadside Assistance Services. As members of Towing & Recovery Professionals of North Carolina,

We work with most major motorclubs including AAA and Allstate Motorclub. With two convenient locations in Franklin, NC and Sylva, NC our AAA Approved Auto Repair Facilities offers more than you bargained for! ...more

Categories
Auto Repair, Towing Service, Auto Maintenance
Contact
(828) 349-0011
Visit Website
Open
Business Hours

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5546 Sylva Rd Franklin, NC 28734
Get Directions

Affiliations

Ridgecrest Towing and Auto Services - Franklin's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(96 Reviews)
Write a Review
Recent Reviews
EH
ERIN H.
Whittier, NC
Chevrolet Sonic LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Professional and Caring Service
It was an emergency tow, the first time I went to this shop. They took care of my car quickly and professionally, and their customer service was above and beyond. This has been my experience every time I come here as a loyal customer. Highly recommended.
DB
DEBORAH B.
Franklin, NC
Lexus ES 330
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Service was excellent
Excellent review
JL
JAKE L.
Franklin, NC
Chevrolet Silverado 2500 HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Bad brake line -> mstrcylnidr-> out fast and fair priced. Great team of folks
Fast. Fair. Friendly.
My third time using them and I won’t go anywhere else!
AP
AUTHUR P.
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Always reliable, friendly & professional
I needed a tow and a new tire for my vehicle and it was taken care of in short order at a very fair price. The family are a joy to work with and really care about their customers satisfaction.
SR
SHIRLEY R.
Franklin, NC
Subaru Forester Premium
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2024
verified customerVerified Customer
10
Check engine light! Repair in remote area!
Ridgecrest were very sympathetic to my delima. Personnel very accommodating and helpful. Mngd to get parts and fix my problem quickly after delay getting parts.
AS
ASHLEY S.
Otto, NC
Jeep Cherokee Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Quality service
Always receive excellent service
SH
SANDRA H.
Jeep Grand Cherokee Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Friendly and Fast
They arrived within 15 minutes of my call to AAA. Had my vehicle repaired within one business day. Can’t say enough good things about them!
AP
AUTHUR P.
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Great service, fair pricing & friendly service from all at Ridgecrest. Highly recommend.
Ridgecrest is a family run business that cares very much about offering great service & good value to our community. They are very friendly and efficient. What more can you say?
LP
LORI P.
Franklin, NC
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Several repairs needed
What first appeared to be an easy fix turned in to more issues.
The crew worked diligently to find and repair the issues, mostly caused by destructive rodents chewing through the wiring.
They also discovered a deteriorating heater hose that would have gone unnoticed if not for their attentiveness.
JM
JOSEPH M.
Franklin, NC
Kia Sportage LX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Excellent service
Excellent service
AP
AUTHUR P.
Toyota Sequoia SR5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2024
verified customerVerified Customer
10
Great local company
Ridgecrest Towing and their shop offer very good products and services. While, I had use them no less than a dozen times over the years I had no idea that they offered so much at their shop outside of Towing in emergency services. Giuseppe is a fine representative of this family business and they needs to be more quality, trustworthy Automotive businesses that could use Ridgecrest as a model!
IC
ISABELLA C.
Franklin, NC
Mercedes-Benz E320
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
10
Helpful and friendly
Staff was knowledgeable and extremely helpful
CL
CODY L.
Buick Regal GS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
verified customerVerified Customer
10
Very professional repair shop
I had the engine replaced by Ridgecrest in my Buick Regal GS after the timing chain broke and bent valves. They had a lot of hoops to jump through in the process including the first brand new engine being junk, and having to do the whole process a second time. They did everything they could to ensure I was satisfied. When all said and done, my car runs like new, and I'm very pleased. Everyone is very knowledgeable and friendly! I'll definitely work with them again in the future.
KJ
KURT J.
Highlands, NC
Toyota Land Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2024
verified customerVerified Customer
10
Great experience.
Prompt tow. Great service. Outstanding communication on my repair. Definitely recommend.
DS
DEBORAH S.
Franklin, NC
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2024
verified customerVerified Customer
10
Rodg
Ridgecrest tow truck driver was knowledgeable and picked up the truck which was in a tight spot. Owner kept me informed and repaired the truck quickly. Overall excellent experience.
Displaying Review 1 - 15 of 96 in total
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