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River Oaks Firestone

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,030 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores
3.3
ReScore Average
96
Net Promoter Score ®

Business Details

About

From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today. From selling cars to fixing them, River Oaks has been a fixture in the Houston, TX area for more than 60 years. We treat our customers’ vehicles as if they were our own. Visit us today, contact online, or phone us to schedule an appointment today.

Categories
Firestone Repair Shop, Tire Sales and Repair, Car Maintenance
Contact
(713) 621-2040

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3701 Westheimer Rd Houston, TX 77027-5221
River Oaks Firestone's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,030 Reviews)

AP
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ANDRE P.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
A great alternative to Porsche dealership
Dealership gave me a ludicrous quote for a brake job.
These guys maintain Porsche Mercedes and other German brands and know what German parts are needed and how to do it properly.
Give them a chance and you won’t regret.

NA
Nancy A.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Nancy said the staff was very friendly, helpful and very welcoming.
Recommended
EDDIE S. from River Oaks Firestone responded on 01/27/2025 07:11 AM

Thank you so much for trusting us! We are so grateful for your business. 

Thank you 😊 


HH
Hyerim H.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Hyerim said it was the best service and fast.
Recommended
EDDIE S. from River Oaks Firestone responded on 01/27/2025 07:09 AM

We appreciate your visit and trust. Thank you for your Kind words 😊


TR
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THOMAS R.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Excellent service and attention
Excellent service and attention
EDDIE S. from River Oaks Firestone responded on 12/10/2024 08:26 AM

Thank you for your kind words!
it's always a pleasure to serve you.


JB
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JOHN B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Very good
Very happy with the service
EDDIE S. from River Oaks Firestone responded on 12/09/2024 10:00 AM

Thank you so much ? 


Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Very thorough check of car
Appreciate the thorough check of car for long trip
EDDIE S. from River Oaks Firestone responded on 12/05/2024 06:50 AM

We always enjoy seeing you Coach! It's always a pleasure.. ❤️


TH
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TERRY H.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
The Very Best!
Eddie is a hands-on owner and manager. He ensures that your needs are met with quality work and personal, caring service. Robert is courteous and prompt with an estimate, as well as scheduling. They explain what is needed and upon completion even show you the replaced parts. They will never do work that is unnecessary and even explain what may be needed in the future.
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:46 AM

Thank you so much for trusting us over the years . 

We are so grateful for your kindness and nice words.
❤️


MH
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MICKEY P H.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Mickey H
Great service and nice people.
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:47 AM

Thank you for your feedback. We always enjoy your visit with us ❤️


Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Recent service
Eddie & Robert are always so professional, honest, attentive & eager to resolve any issue. I appreciate them so much.
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:48 AM

Thank you for your sweet words. We are always grateful for your kindness ❤️


TR
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TONY R.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
Tire replace & repairs
Their team works for their clients!
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:49 AM

We appreciate your kind words and always a pleasure to serve you ❤️


CW
Chandler W.
Brookshire, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
Category: Service
Chandler said the quality of care, and they were timely.
Recommended
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:48 AM

Thank you ? Thank you ? 


BS
Bette S.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2024
verified customerVerified Customer
Category: Service
Spoke with Carter. He said they have dealt with them for years. They are cooperative. They do god work that is not overly expensive. They pick his vehicle up and drive him home. They have great service and his is very happy with the care he gets.
Recommended
EDDIE S. from River Oaks Firestone responded on 12/04/2024 07:50 AM

We are thankful for your trust and grateful for your kindness .. Always a pleasure ❤️


LP
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LEWDELLE P.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
Great customer service
All employees are very professional and will go out of their way to help you
EDDIE S. from River Oaks Firestone responded on 10/27/2024 12:37 PM

Thank you for your kind comments. We really appreciate your business and trust. Always a great pleasure to serve you.


SR
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STEPHANIE R.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2024
verified customerVerified Customer
10
Service
The guys at Firestone provide impeccable service and pay attention to details. They make car repairs look easy and are so friendly.
EDDIE S. from River Oaks Firestone responded on 10/20/2024 06:27 PM

We appreciate your sweet comment and your trust in us! We are so grateful that you enjoyed your visit and we look forward to serving you always.
 Thank you so much ??


Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2024
verified customerVerified Customer
10
Quick tire repair
My car seems to be a magnet for picking up random screws, nails etc. Every time this happens, I go to RO Firestone because they find the problem, fix it and send me on my way in good time. These guys are the real deal when it comes to fair, honest and skilled service.
EDDIE S. from River Oaks Firestone responded on 10/20/2024 06:29 PM

Thank you for your trust in us over the years! We are always available to serve you and get you back on the road safely. 

We Appreciate you ?❤️

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