Riverbend Body Shop, Inc.

Brenda, we apologize that our customer service fell short when you stopped in for us to inspect the damage to your vehicle. Unfortunately there seems to have been a misunderstanding when Amanda was explaining the process to you. Your insurance company, Geico, had written an estimate off just a few pictures and had missed the majority of the damage. Amanda was trying to explain that they missed so much obvious damage that if we start repairs, the vehicle may end up being deemed a total loss due to how much additional damage would be added to their initial subpar estimate. Unfortunately Geico is an insurance company that makes the repair process difficult from their far lower labor rates, inferior parts usage, and the inability to communicate with a Geico adjuster during the repair process which drastically delays the process. Although many body shops are happy to settle for Geico's processes, we are not willing to let an insurance company dictate how we repair a vehicle which Amanda also tried to explain, but fell short which we do apologize for. 

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our time and communication. We strive to provide excellent service and will address these issues to improve in the future. We appreciate your feedback and hope you'll give us another chance to exceed your expectations. Thank you.