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ROCAFLEET

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(75 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown. Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown.

Categories
Repair Shop, Tires, Used Car Dealer
Contact
(315) 405-4418

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
445 Coffeen St Watertown, NY 13601
ROCAFLEET's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(75 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
AMAZING SERVICE A+++++++
Dropped my vehicle off for a oil change (last min). Was not expecting to get it back until the end of the day as the garage has other appointments ahead of me, some how worked some magic and worked it into their busy schedule and had it back to way sooner than expected. Extremly thankful they went above and beyond checked the entire vehicle over for an upcoming trip, rotated my tires checked all my fluids brakes and undercarriage. Mentioned a few things to pay attention to in the future, but didn't try to sell me anything because they weren't immediate repairs needed. Just told me when you have time bring it back and we can fix anything you need. Josh and Ernie at the counter were both kind courteous professional and will deffinetly return because of the level of service I received. GREAT JOB GUYS A+++++++++
Josh F., Service Writer from ROCAFLEET responded on 02/14/2025 09:35 AM

We're absolutely delighted to hear about your experience! It sounds like our team pulled off an impressive feat of scheduling sorcery to get your oil change done ahead of time. We certainly believe in going that extra mile, especially when it comes to ensuring your vehicle is road-ready for your upcoming trip. Kudos to Josh and Ernie for their outstanding service; they definitely know how to make customers feel valued and informed without the hard sell. Your future vehicle watch list will be waiting, and we appreciate your trust in us for those upcoming repairs. Keep cruising safely, and we look forward to your next visit!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
9
Job “well done”
Professional work done for a very fair price!
Josh F., Service Writer from ROCAFLEET responded on 02/12/2025 09:33 AM

We're glad to hear that our work hit the mark for you! We always aim to deliver top-notch service without breaking the bank. It’s like finding that perfect balance between quality and cost—just like a well-cooked meal. If there’s anything else you need, just let us know!


RH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Break job a Rocafleet
Great experience, friendly staff and work was done in a timely manner.
Josh F., Service Writer from ROCAFLEET responded on 02/08/2025 09:34 AM

We're delighted to hear that you had a great experience with us! Our friendly staff does their best to make every visit enjoyable, and we're glad the work was done promptly. It seems like we managed to hit all the right notes, like a well-tuned orchestra. We appreciate your support and look forward to assisting you again in the future!


Verified Customer
Carthage, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
great
great service, great people
Josh F., Service Writer from ROCAFLEET responded on 02/07/2025 09:34 AM

We're delighted to hear you enjoyed our service and found our team to be top-notch. We believe great people make all the difference, and it sounds like you experienced just that! If you ever need anything else, we're here and ready to help—just like superheroes, but without the capes.


MM
MADISON M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Pleasant People. Good Quotes
Josh was a pleasure to talk to over the phone and in person. He called me throughout the process of my car being worked on, to ensure i was in the know of their work and I approved of them moving forward.
It was a great experience and super easier to work with them. I fully trust them with my vehicle and working on it.
Good group of honest men, I met.
Josh F., Service Writer from ROCAFLEET responded on 01/30/2025 09:33 AM

It's fantastic to hear that your experience with us was smooth and enjoyable! We aim to keep our customers in the loop, much like a good soap opera – full of suspense but ultimately satisfying. It's great to know you felt comfortable trusting us with your vehicle. We're proud of our team and their honest approach – honesty is indeed the best policy, especially when it comes to your car! Looking forward to assisting you with all your future automotive adventures.


MR
MARK R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Professional and courteous
My third visit and as usual the staff was courteous and efficient. I highly recommend this auto repair shop
Josh F., Service Writer from ROCAFLEET responded on 01/18/2025 09:34 AM

We appreciate your continued support and are delighted to hear that your experience has consistently met your expectations. Our team prides itself on being courteous and efficient, so it sounds like we're on the right track! Your recommendation means the world to us, and we look forward to maintaining the high standards you've come to expect. Here’s to many more visits filled with just as much automotive excellence!


WG
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William G.
Chaumont, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
10
Great Service!!!
Very impressed!!! My grandson took his car in for a coolant leak and battery service....was told it would take longer than expected because of a vehicle in front of his that had some unseen issues.....Ernie drove my grandson home no questions asked!!!! On top of that, the cost came in under the original estimate..... and they fixed a wire that had been chewed by mice for free.....Great Place, Great People!!!!! Thanks again!!!
Josh F., Service Writer from ROCAFLEET responded on 01/10/2025 09:33 AM

We appreciate you taking the time to share your experience. It sounds like we accidentally pulled out the suspense card with that unexpected vehicle issue. But we're glad to hear Ernie swooped in to be the knight in shining armor for your grandson. Who knew mice had such an appetite for wires? We're delighted to have provided value without adding extra costs! It's wonderful to know that our team made a positive impression. Your support means the world to us, and we're always here to help with any future automotive adventures.


DE
DON E.
Pulaski, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Outstanding Experience
Great service and everyone was extremely friendly.
Josh F., Service Writer from ROCAFLEET responded on 01/10/2025 09:33 AM

We appreciate you taking the time to share your experience. It's fantastic to hear that our team's friendly service left such a positive impression. We always aim to create a warm atmosphere where everyone feels welcome. Looking forward to having you back for more friendly interactions!


PH
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PAMALA H.
Watertown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Service provided
As always, Josh & Earnie were professional. Got my van in asap, problem fixed. Completely happy with my experience!
Josh F., Service Writer from ROCAFLEET responded on 01/08/2025 09:33 AM

We genuinely appreciate you sharing your experience! It sounds like Josh and Earnie were on top of their game, getting your van sorted out quicker than you can say "road trip." We’re glad to hear you’re completely happy with the outcome. Keeping you on the road and smiling is our goal!


CT
CAMERON T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Great shop
Ernie and Josh were cool af. Good flow at the shop, everyone is getting along and work is getting done professionally. Easily the best shop I’ve been to and I’ve lived in Watertown for 7 years. Wish I knew about these guys sooner.
Josh F., Service Writer from ROCAFLEET responded on 01/03/2025 09:33 AM

It's fantastic to hear that you had such a positive experience with Ernie and Josh! We pride ourselves on creating a friendly atmosphere while still getting the job done right. Seven years and just now discovering us? Guess you were living in a parallel universe! We appreciate you taking the time to share your thoughts, and we’re glad you finally found us. Here’s to next-level service and good vibes – we’ll be ready for your next visit!


LP
LORI P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Excellent service!
I had my auto inspected, today at ROCAFLEET. Everyone was so kind and accommodating. They got my car done in a very timely manner, so I could get on with the rest of my busy day!! I'd never been there before. But they will definitely have my business!
Josh F., Service Writer from ROCAFLEET responded on 12/28/2024 09:33 AM

We appreciate you taking the time to share your experience! It’s great to hear that our team was able to make your auto inspection quick and hassle-free. We know how busy life can get, so we strive to be the pit crew you need to keep things running smoothly. We look forward to being your go-to spot from now on—just let us know when your car needs some TLC again!


CA
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Chris A.
Watertown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
Service
Always great service. That why I always go back
Josh F., Service Writer from ROCAFLEET responded on 12/24/2024 09:32 AM

We're glad to hear that our service has kept you coming back! Consistency is key, and it sounds like we're hitting the mark. We'll continue to do our best to make each visit just as enjoyable. Here's to many more great experiences ahead!


CS
CHELSEA S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Fast and friendly
Fixed up my flywheel starter transmission mount and did a oil change all within a couple days so thankful for you all
Josh F., Service Writer from ROCAFLEET responded on 12/21/2024 09:33 AM

We appreciate you taking the time to share your experience! It's great to hear that our team was able to get your flywheel starter transmission mount sorted out and handle your oil change so promptly. We aim to keep everything running smoothly—not just your vehicle but also your peace of mind. If you need any more help in the future, you know where to find us!


TM
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Tiara M.
Watertown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
10
Outstanding , People that truly care.
Very compassionate and hardworking group of professionals who care about their customers. Highly recommend!
Josh F., Service Writer from ROCAFLEET responded on 12/19/2024 09:33 AM

We really appreciate your kind words! It’s always heartening to know that our team’s efforts are making a difference. We pride ourselves on being a dedicated bunch, so recognition like yours truly fuels our passion. Here’s to continuing to care and serve!


DG
DORIS G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2024
verified customerVerified Customer
10
Great service
My experience with Rocafleet was very satisfying by far. Ernie and the rest of the crew were professional as well as courteous. They were able to diagnose what the problem was in a few days. Once they were able to order the parts I was able to have my vehicle back in a couple of days just in time for the snow.
Great service. Great staff.
Josh F., Service Writer from ROCAFLEET responded on 12/16/2024 09:33 AM

It’s fantastic to hear that your experience with Rocafleet was so satisfying! Ernie and the crew are indeed a top-notch team, and it sounds like they had your back when the snow decided to crash the party. We appreciate you taking the time to share your thoughts, and we’re glad we could get you back on the road just in time for winter’s big reveal!

Service Coupons and Posts
Thanks for the stellar review, Phil! ? We're so glad to have earned your trust. Honesty is our policy, and we're thrilled to know you appreciate it! #RocafleetAppreciatesYou #CarCare
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