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Rogers Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1,912 Reviews)
61
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
92
Total ReScores
4.5
ReScore Average
61
Net Promoter Score ®

Business Details

About

Rogers Hyundai is your Chicago, IL Hyundai Dealer. We are located near the I-90 Express and I-55 junction on South Michigan Ave. Call us today to schedule your next visit, or check out our website for more info! Rogers Hyundai is your Chicago, IL Hyundai Dealer. We are located near the I-90 Express and I-55 junction on South Michigan Ave. Call us today to schedule your next visit, or check out our website for more info!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(312) 225-4300
Opening in 33 minutes
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Central Time (Us & Canada)
2640 S. Michigan Ave. Chicago, IL 60616
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1,912 Reviews)

CT
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Catherine T.
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/20/2022
0
Category: Service
Disappointed, Not consulted, and overcharged. I advise other WOMEN TO AVOID THIS DEALERSHIP
I am beyond disappointed with the service I received today at Rogers Hyundai. I took my car in to get serviced at 8 AM. I signed a paper saying I needed to sign off on the estimate and work BEFORE they completed it. They expected the work to only take a few hours, which was fine, I used the complimentary Uber service to get home. **When I signed in, they asked me to confirm my phone number and I informed them it was NOT CORRECT. I wrote down my new phone number (on the original paperwork). Service guy says he will call me.**

Around 1 PM, I realized I hadn't heard from them at all and was getting a little worried, since I told them needed to pick the car up by 3 PM and had not yet been contacted to confirm the service. I called the service desk, left a message and no response. I am VERY CLEAR that I will be in meetings and unavailable until 3 PM. At 2:54 PM (while in a meeting) I finally get a phone call back saying that the work is COMPLETED and I can come pick it up. No extension or way to get back in touch with that guy. At this point I'm a bit worried about what was done since we discussed two options, one cheaper and one more expensive. I call the service desk, no one picks up. I call 4 times, still no answer. I finally desperately call sales and they put me through to service, but it's the wrong extension. Finally, I decide to call an Uber because I cannot be late to my appointment I told them about that I need my car for, I'll sort it out when I get there. Never mind that now I'm out $20 to get back to the dealership.

Finally, on the way there, the service guy calls and confirms that they picked the most expensive option (surprise, surprise) and chastises me for having the wrong number on the form. I GAVE HIM THE RIGHT NUMBER. He makes it sound like they tried to reach me for hours and just went ahead with the work. At this point I'm mildly irritated, but just need to pick up my car.

When I walk into the dealership, I was greeted with a sexist remark by a salesperson. I turned the wrong way towards service and he was very disparaging. I was in such a hurry to get my car, I tried to ignore it and just hoped for the best. But then the cashier doesn't have my paperwork, no one can find my service guy and I'm waiting around like an idiot for 15 minutes. Finally someone pages him and he appears from the bowels of the dealership with my paperwork. He knew I had somewhere to be and it was urgent when I picked up the car. We had literally talked on the phone minutes earlier!

When I get home to check my old phone, there is exactly one missed call and NO VOICEMAIL. Now I'm extremely irritated and writing this review because that guy made me feel like it was my fault. Why didn't he update my phone number in the system? I feel taken advantage of and laughed at. Terrible experience and I will never service my car here again. Beyond that, it took MONTHS for this appointment to be scheduled. Really poor experience that I won't recommend to others.

TL;DR:
* Ignored my updated phone number and called old one (never left voicemail)
* Ignored the paper I signed saying I wanted to sign off on the estimate before work was done
* Chose the MOST expensive option for service without consulting me
* Did not offer to reimburse my transportation back to the dealership
* Sexist remark from sales team when I entered the dealership
* Disorganized when I arrived (couldn't find paperwork, service desk was empty)

IS
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Irene S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
It was great
Everyone was very professional ! The Sales Man and service people treated me great and took care of all my needs. I would recommend all family and friends.

Verified Customer
Oak Park, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
2
Category: Service
Overcharged
I was overcharged and so was the woman behind me in line to pay. Strange, 2 women overcharged at a Auto Shop within 10 minutes. Very convenient and the work seemed fine. But if you are female, check the bill!

Verified Customer
Chicago, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Disappointed
Expected to leave dealership with my new car repaired. Unfortunately that was not what happened.

CD
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Clifton D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Outstanding Customer Service
Steven was the advisor to give me outstanding customer service this time.

HR
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Herman R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Another excellent visit
Appreciate the staff treating me with respect and addressing my concerns promptly

PB
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Phillip B.
Chicago, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Long wait for a lackluster experience
Took over a month to get the appointment. I had a concern about drivers seat that was dismissed out if hand. I had to wander in the back alley to find my truck only to find unlocked. Not a great first impression and not a place I want to upgrade to a Genesis

Verified Customer
Matteson, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Derrick is the best
I can’t say enough about how great Derrick is. He kept me abreast of the progress of my vehicle. And never got tired of my inquiries.

KS
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Keith S.
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Good service
The service was good car was ready on time.

DM
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Dennis M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Friendly and professional

ML
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Maia L.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Very helpful Service Dept n phone Operators
Rogers service Dept are some hard working people who really care about getting the clients in n out with knowledge n transparency.

I had an emergency to pick up my pet in the winter storm the worst day to not have my car n they sent me n uber to get my kitty n get home safely staying g on the phone with me after work hours to ensure there was no mix ups and that me n Lava were safe !

My service to my vehicle was great just wish they had a detail cleaning side ! Lol.

Phone operators Felicia n Natalie or Natalia n Kamala were really kind n diligent on making my experience anxiety free ! Thanks Dwayne n Omarr n Joe or John for keeling me calm n assuring me the. Eat service on a crazy winter storm day!

AJ
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Antoine J.
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Shady business!
Tired of explaining

KB
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Karen B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service survey
My service was handled very professionally and friendly. Kudos to Mr. Derrick Parks!!!

MR
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Michele R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai Tucson service
I purchased first car from Rogers in 2000. Rogers Service Dept. has been consistently exceptional from 2000-2022, 22 years.
Service advisors Dwayne Parks **********, Derek Parks********** and new guy Omar******** ( I recently met) are friendly, professional, knowledgeable about cars.
They keep you updated before and during repair work, estimate time and cost.
Customer Service is great.

JH
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Janet H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Dealership
Always great customer service!
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