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Romita Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(240 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Family Owned and Operated Since 1999! Nationwide Guaranteed Service. Serving Our Central Valley Community!! Family Owned and Operated Since 1999! Nationwide Guaranteed Service. Serving Our Central Valley Community!!

Categories
Auto Repair, Oil Change, Smog
Contact
(559) 485-5675

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 2:00 PM
Sun
closed
* No Time Zone Provided
4909 East Dakota Avenue Fresno, CA 93727
Romita Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(240 Reviews)

RM
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Rebecca M.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2023
10
Another outstanding experience!
Today was my second visit to Romita Auto, and once again they have exceeded my expectations. The service was fast, accurate, professional, affordable, and always cheerful! Many thanks to the team at Romita for another outstanding customer experience. Five Stars! ⭐⭐⭐⭐⭐

AG
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Angela G.
Fresno, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2023
10
Excellent Service
I have taken my 2011 Kia Rio to Romitas for repairs several times in the last year. Each time, my car has been returned to me good as new. The first time she went in, I was given their recommendations of what need to be done, in a prioritized list along with photos of the repairs needed. Pedro, who I would say is the "face of the company", spent some time explaining what needed to be done, adjusted the list to fit my budget and patiently answered all my questions. The guy could write a book on customer service!
There are times when I have gone to simply AutoZone and the tech laughs at my questions or belittles me because I'm a female who has no clue when it comes to car maintenance. I have NEVER felt anything like that at Romitas. Since my car's first appointment, I have always felt at ease and comfortable asking any question, knowing that Pedro has the knowledge and understanding it takes to answer them. If he doesn't know, he will find the answer as quickly as he can.
The staff, in general, have a way of letting the customer know that they, as company, care and and will go that extra mile, if need be. Janeth is sweet and easy to talk to. She also has a reassuring quality that puts you at ease, when worried about your vehicle.
I also want to mention how this company cares about its community.
-They work with financially troubled students at Fresno City College (through grants from specific programs). A HUGE thank you to Romitas for accepting these grants and making it possible for students (and parents) to get to school and back home.
- They make sure you get home safely by ordering a Lyft home.
- They have good local recommendations for other services. My tires got slashed at one point and they recommended a tow truck service. The guy who did my tow was quick to my rescue. He was so nice and made me feel so comfortable. I wish I could remember his name or company, but it was a good recommendation!
Looking back at my repair reports, I believe Jose G has been the tech who has worked on my car the most. Along with Juan G, Cristain O, and Yeng Y (and if I'm leaving a tech out, apologies.. ) T h a n k y o u! Seriously, guys, you have no idea what these repairs have meant to my family. My car is what keeps us rolling. So all your hardworking, time, and effort you guys have put into my Kia Rio, is appreciated and doesn't go unnoticed. Keep up the good work. Jose- my car runs like a champ now! It's never driven so smooth since I've gotten it. Good work.
I would (and have) recommend people take their cars to Romitas.

OR
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Oscar R.
Fresno, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2021
Poor customer service
I called to schedule an appointment, as I am coming from out of town, I called a week in advance. On the afternoon before the appointment I called them again but my appointment was not even scheduled. They failed at the very first step of customer satisfaction. I am not going to trust them with my vehicle. No thanks!
Not Recommended

Verified Customer
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
verified customerVerified Customer
Fast service
I looked for other shops in Fresno and Romita auto shop was the only one that was able to help! I set my appointment ahead of time and my car was serviced fast and well taken care of on my appointment day. Customer service was great. Thank you.
Recommended

AN
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ANGELA N.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
verified customerVerified Customer
Grateful
Cars are expensive and keeping them running is often a priority. I was happy from the initial phone call all the way through to picking up my car.
They took the time to text me pictures of the problems, called to explain what was happening, as well as their professional expectations. She runs stronger and I feel secure
Recommended

RM
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RAUL M.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customerVerified Customer
Romitas Auto Service does an excellent job.
Very professional, honest, and timely.
Recommended

AC
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ALEX C.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Constant communication while delivering reliable service
Romita continues to up their standards and customer service. They continuously provider reliable service, while keeping customer happy and informed. From text message update, to pictures, and calls with step by step explanations of worked performed and recommendations, Romita thrives themselves on making sure your informed.
Recommended

JN
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JUAN N.
Fresno, CA
BMW 750Li
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
verified customerVerified Customer
Customer service was amazing!
I send my car in a towing truck as the car was marking transmission problem. As soon as the car arrived they gave me a call to notify me my vehicle arrived. BMW had gave me a quote to fix the transmission for $10,000 on a 2009 750li or $300 to run the codes. Luis called me and notified me it wasn't a transmission problem rather computer issue. I only ended up needing brakes and rotors. Super fast service.
Recommended

LM
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LOUIS M.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
verified customerVerified Customer
Service
do great job and very trustworthy, not going to spend alot money as you would at dealership for the same repair
Recommended
ROMITA AUTOMOTIVE T. from Romita Auto Service responded on 03/24/2021 08:22 AM

Hi Louis, We are very happy to have you as a customer and a freind, I really appreciate your feedback towards our Team , Thank you.
Nestor 

Romita Automotive 

WG
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WILLIAM G.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Very Good customer service
Great
Recommended
ROMITA AUTOMOTIVE T. from Romita Auto Service responded on 03/09/2021 12:15 PM

Thank you for your feedback, William! Remember we are always here to help with any of your automotive needs. Have a wonderful day 

Romita Automotive

RP
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RICK P.
Coarsegold, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
verified customerVerified Customer
Responsive and Efficient Throughout
We found Romita Automotive Service through Google Maps, right location, good reviews, friendly and efficient from first contact. Luis conscientiously followed through on several fussy issues we had (subtle noises, an intermittent malfunction, and safety/reliability concerns that required general inspection). He diagnosed matters with expertise and offered estimates of turn-around time and costs that proved accurate and fair. He kept us informed of their progress, calling as promised, always clear, careful, and accommodating. Romita took care of our car and us abidingly, the kind of service it's a pleasure to recommend.
Recommended
ROMITA AUTOMOTIVE T. from Romita Auto Service responded on 03/09/2021 12:14 PM

Wow! Thank you for that amazing review Rick. We appreciate you taking time to write about your experience at our shop and for trusting us with your Kia. We're glad to hear you enjoyed our service. Please contact us if you need any help with your automotive needs, we are glad to help! Have a great day

Romita Automotive

MM
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MADONNA M.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2021
verified customerVerified Customer
Best Service and Honest
They inspected my car thoroughly and repaired what was asked of them. Also gave me a copy of what I should do next time. Will be back definitely.
Recommended
ROMITA AUTOMOTIVE T. from Romita Auto Service responded on 02/24/2021 08:49 AM

Hi Madonna, our resposibility is to inform our customers about the conditions of their vehicle with options and advise them what is reccomended to do first. We really thank you for input. Have a great day 

Romita Auto Service Team 

MP
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MARK P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Nice friendly staff, cheapest in town and do amazing work!
Everyone was nice and friendly. Did a great Job on my car for half the price then other mechanics in town. I would definitely go back and will recommend this place to my friends and family.
Recommended
ROMITA AUTOMOTIVE T. from Romita Auto Service responded on 02/24/2021 08:45 AM

Mark. We really appreciate your thoughts towards our shop, the whole team works hard to accomplished the goal of customer satisfaction. Thank you 

Romita Automotive

AT
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ARTURO T.
Kerman, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
verified customerVerified Customer
El trato es profecional, el lugar muy confortable.
Definitivamente un buen taller mecanico que guarda el historial de tu vehículo y te da una atención personalizada sin descuidar la parte tecnica.
Muy bien en todo!
Recommended
ROMITA AUTOMOTIVE T. from Romita Auto Service responded on 02/24/2021 08:44 AM

Hola Arturo, nos da mucho gusto que le gusto el servicio que le hemos brindado. Es un placer darles servicio a los vehiculos de gente en nuestra comunidad, gracias 

Romita Automotive

TE
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TOM E.
Fresno, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Excellent place
Fair price and quick service and excellent work I can see why they are rated 5 stars. Will recommend to my friends.
Recommended
ROMITA AUTOMOTIVE T. from Romita Auto Service responded on 02/24/2021 08:42 AM

Tom, thank you for your kind words our team and your input please share to us if you can think of anything that can allow us to improve our service . 

Romita Automotive

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