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Roy's Auto Service

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(9 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
-100
Net Promoter Score ®

Business Details

About

At Roy's Auto Service we service all makes and models and strive for same day service with quality always being our top priority. We are ASE Certified Master Technicians, and Master Volvo Technicians, with 40+ years of combined experience. At Roy's Auto Service we service all makes and models and strive for same day service with quality always being our top priority. We are ASE Certified Master Technicians, and Master Volvo Technicians, with 40+ years of combined experience.

Categories
Auto Repair, Auto Maintenance, European Auto Repair
Contact
(801) 224-7940

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
1031 N. State St Suite 3 Orem, UT 84057
Roy's Auto Service's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(9 Reviews)

AH
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Austin H.
Pleasant Grove, UT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2023
0
Paid $3,500 for a repair that didn't work
My wife and I have a RAV4 that started overheating last year and consumes about a gallon of 50/50 coolant antifreeze each week. We've been to 3 other mechanics prior to Roy's Auto to get the Water pump, thermometer, and cylinder 2 misfire fixed, but unfortunately none of those fixed the issue.

We have a 6 month old baby, so we need to have A/C before the hot months of summer and are desperate to get the car fixed. We decided to take our car to Roy's Auto after seeing the positive reviews online. They told us our head gasket was cracked, so we paid 3.5k for the repair. At check out, Erica said the fix looked excellent and we should be all set and we have a warranty for the labor if not.

Not even 2 days later, our coolant was drained again, the A/C wasn't working, and the car was overheating and so was our baby. We took it to another shop to get it inspected (no work was done), but Roy's said the warranty only works at their shop, which is understandable, so we took it back. It has been 3 weeks, and no work has been done. I called after a few days, and they said they saw the car but didn't know what work needed to be done. I explained that the fix we paid for didn't work, so we took it back because the labor was under warranty and Roy's said they would discover the root cause of the issue if the repair we paid for didn't work.

I called 3 days ago (2.5 weeks later), and a new person answered the phone while Erica was OOO. He said no one had looked at the RAV4 yet and there were no notes for the car, so he would write some notes down and update me the next day after he could take a look. It's now Friday, we called again and the same person from 3 days ago answered again and said their main person is on vacation, so still no work has been done on it.

My wife and I don't know what to do at this point. We are driving an old Honda Civic with no AC while the RAV4 gets "fixed". We've limited our driving since our baby overheats anytime we try to drive anywhere.

I'm not saying you shouldn't give Roy's Auto your business, because they have clearly helped out a lot of people in the past. I'm just sharing our experience to shed some perspective on what a $3,500 1 star experience looks like from this shop and hope you have a better encounter. They were eager to get the work done when we were paying, but now that we are utilizing the warranty, the car has remained in the same spot we left it for 3 weeks without being touched.

JR
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Josephine R.
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
verified customerVerified Customer
Great service like always.
My engine was overheating. They determined my engine fan was broken and repaired it in time for me to drive it to work the next day. It was repaired well like usual.
Recommended

KP
Keith P.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
verified customerVerified Customer
Category: Service
Keith said it was perfect.
Recommended

GT
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George T.
Beaumont Hills, NSW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
verified customerVerified Customer
Friendly, reliable and honest with the work done!
Roy was upfront and explain what needed to be replaced and charge a really good and fair price. He walked me through what the problems was and explained in details what was wrong and what needed to get the car back on the road! Overall, I will keep on coming back...
Recommended

GT
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George T.
Beaumont Hills, NSW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
verified customerVerified Customer
Roy is good at his job, honest and fair price.
Roy was upfront and explain what needed to be replaced and charge a really good and fair price. He walked me through what the problems was and explained in details what was wrong and what needed to get the car back on the road! Overall, I will keep on coming back...
Recommended

DH
Dean H.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
verified customerVerified Customer
Category: Service
Dean said the business is really trustworthy. They go above and beyond to make their customers happy.
Recommended

JN
Jenny N.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
verified customerVerified Customer
Category: Service
Jenny said this business was very accommodating on the estimated time it would take to take in, work on, and give back her vehicle.
Recommended

Verified Customer
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
verified customerVerified Customer
Fair and honest
Fair, honest, and friendly service. Highly recommend.
Recommended

LS
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Leslie S.
Orem, UT
Volvo 740
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
verified customerVerified Customer
Expert Service, as always!
Puzzling automotive issues are not problem because I think Roy must be a Volvo Wizard... car runs like a dream, thanks again Guys!
Recommended

RC
Rico C.
Utah
Mercedes-Benz S500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
verified customerVerified Customer
Category: Service
Rico said they gave him great service ,they were wonderful and he will be happy to go back to them, when he needs service again.
Recommended

MH
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Mark H.
Cedar Hills, UT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2020
verified customerVerified Customer
I would go back, good work, quick.
I've been going to Roy's for years although my Volvo hasn't needed much servicing. This past time I had them redo a CV axle, the rear brakes and an oil change. Its been a couple of weeks now and it all seems to be just great. They did what they said they would and for not having an appointment, they fit me in reasonably. I am only giving 4 out of 5 stars because of one issue, small but the kind of thing that bugs me. When doing the back brakes he told me that the emergency brake pads fell out onto the shop floor and broke, necessitating their replacement at an additional charge. Ok, but I didn't break them, they were working fine and only broke when they dropped the part. I just don't think that should have been my problem. He was not willing to budge so I paid the bill.Glad it was not that much extra. Again, all in all it is hard to find someone to work on a Volvo much less who knows how to do it well, so in the end I will go back.
Recommended

AG
Ana G.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
verified customerVerified Customer
Category: Service
Ana said the business does really quick, good work and likes them.
Recommended

JH
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Jessica H.
Provo, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
First time at Roy's - they got me in the next morning!
I have a Volvo that my regular mechanic won't work on so I had to venture into unknown territory and try someone new. My neighbor recommended Roy's. I called about getting brake work done. Jason fir me in the very next morning. My bill was exactly what the estimate was and we had fun chatting with Roy about his dune-buggy. Highly recommend. Great communication from Roy's.
Recommended

AS
Alyse S.
Utah
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
Alyse said she was really happy with the service. They were fair and very knowledgeable.
Recommended

LS
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Leslie S.
Orem, UT
Volvo 740
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
verified customerVerified Customer
Excellent Service Every Time!
Roy's takes care of us. We have vintage cars and we want to keep them in excellent condition and keep them safe-- weird things can go wrong on these old beauties and Roy and his staff understand the nuances of vintage in every capacity. I rely on Roy's Auto!! Thanks Guys!
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