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Carma Auto Repair and Care Inc.

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(27 Reviews)
-100
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Score Details

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Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
-100
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Business Details

About

We provide "Show and Tell"! Either in person or through pics and videos. LIFETIME WARRANTY on labor ALWAYS and most parts! Oil change to engine replacement, all years, makes and models of vehicles. We provide "Show and Tell"! Either in person or through pics and videos. LIFETIME WARRANTY on labor ALWAYS and most parts! Oil change to engine replacement, all years, makes and models of vehicles.

Categories
Auto Repair, Car Maintenance, European Auto Repair
Contact
(912) 335-5766

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
13 Ida J Gadsden Dr Savannah, GA 31408
Carma Auto Repair and Care Inc.'s Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(27 Reviews)

AG
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Alexander G.
Savannah, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/19/2024
0
Horrible experience
Brought my car in for a simple leak in the brake line was told two - five days, took just about 3 months.
They mess up my AC line, kept making up excuses, left my windows down all sort of bugs
got in it.
Then they left off my engine cover and cover over my brake reservoir they can't find and refused to replace, im asking all of my followers, and friends don't do business here, just a horrible experience.
Please stay away from them.

RG
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Ron G.
Pooler, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2023
0
lug nuts on hand tight after wheel rotation at Carma: owner denies it
I have been taking my two cars to Carma Care for approximately two years, was happy with their service, and had posted a positive review. As a Christian, I rarely post negative reviews but given the severity, resulting danger to which I was exposed, and the attitude of the owner of Carma Care, I must post this review. I have no interest in lying, exaggerating, or talking negatively about someone. I waited three weeks to post this to ensure that everything in this review is factual vice emotional. My concern is that someone else may have a similar experience and lose a wheel, like I almost did.
In April 2023, Carma Care performed a wheel rotation during which the mechanic only PUT THE LUG NUTS ON HAND TIGHT (which was later verified by two independent mechanics), that could have proved fatal, given that my front wheel almost came off on the interstate highway.
I was 200 miles into a 1000 mile trip when the car started to make a loud noise and shuddered. I got off the interstate and noticed that two adjacent lug bolts on the left front wheel had sheared off. The nuts had not only come off, but THE LUG BOLTS HAD BROKEN OFF, so it was not a simple matter of installing new nuts. I nursed the car to a repair shop and by the time I got there I was down to one lug on the front wheel, which was tilting badly, and I was missing several lugs on other wheels. Imagine what would have happened if the front wheel had come off in heavy traffic on an interstate highway at 70 MPH.
While I was waiting for service, I emailed Carma to inform them of the situation. I stated that Carma had recently either done a brake job or a wheel rotation on the car. I could not remember which. I said that I would continue to do business with Carma if they would inform the mechanic, so that the same thing would not happen to someone else. I did not ask for anything else. The response from the owner, Moira, was that Carma had not done a brake job, and the lug nuts would have come off sooner if they were loose. Moira would not acknowledge that Carma had performed a wheel rotation.
When I was able to access my records, I emailed Moira back and confirmed that Carma had performed a wheel rotation on April 7 and told her that the car only gets used for trips and had therefore sat in the garage since the wheel rotation had been performed. (I am the only driver on both cars. No one snuck into my garage and loosened the lug nuts.) I reiterated that I would continue to have Carma service my two cars if she would simply inform the mechanic of his error. I asked for nothing else.
Moira never responded to this email. I followed up with a phone call to Adam at the front desk at Carma and told him that we are all human and make mistakes, but because of Moira’s attitude, I would be posting a review. I still have not heard from Moira. I have not asked for reimbursement, admission of guilt, satisfaction of warranty of their work, etc. I simply wanted to make sure that the mechanic did not make the same mistake on someone else’s car.
Clearly, Carma does not stand behind their work, which is surprising, given the following response of Moira to a positive review by Colin on July 18, 2022: That's what LIFETIME warranty on labor is all about. Apparently, there is no warranty on a simple wheel rotation.
I lost significant time on my trip, and two mechanics told me that my front wheel needs to be replaced because the stress caused the lug holes to elongate. Once I replace the wheel, my total outlay will be well over $1000.
Moira has decided that it is more important to lose years of guaranteed future business on my two cars than to simply tell me that she educated the mechanic, which is all that I asked for.

RG
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Ron G.
Pooler, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2023
0
lug nuts only installed hand tight after a tire rotation: Carma denies it
I have been taking my two cars to Carma Care for approximately two years, was happy with their service, and had posted a positive review. As a Christian, I rarely post negative reviews but given the severity, resulting danger to which I was exposed, and the attitude of the owner of Carma Care, I must post this review. I have no interest in lying, exaggerating, or talking negatively about someone. I waited three weeks to post this to ensure that everything in this review is factual vice emotional. My concern is that someone else may have a similar experience and lose a wheel, like I almost did.
In April 2023, Carma Care performed a wheel rotation during which the mechanic only PUT THE LUG NUTS ON HAND TIGHT (which was later verified by two independent mechanics), that could have proved fatal, given that my front wheel almost came off on the interstate highway.
I was 200 miles into a 1000 mile trip when the car started to make a loud noise and shuddered. I got off the interstate and noticed that two adjacent lug bolts on the left front wheel had sheared off. The nuts had not only come off, but THE LUG BOLTS HAD BROKEN OFF, so it was not a simple matter of installing new nuts. I nursed the car to a repair shop and by the time I got there I was down to one lug on the front wheel, which was tilting badly, and I was missing several lugs on other wheels. Imagine what would have happened if the front wheel had come off in heavy traffic on an interstate highway at 70 MPH.
While I was waiting for service, I emailed Carma to inform them of the situation. I stated that Carma had recently either done a brake job or a wheel rotation on the car. I could not remember which. I said that I would continue to do business with Carma if they would inform the mechanic, so that the same thing would not happen to someone else. I did not ask for anything else. The response from the owner, Moira, was that Carma had not done a brake job, and the lug nuts would have come off sooner if they were loose. Moira would not acknowledge that Carma had performed a wheel rotation.
When I was able to access my records, I emailed Moira back and confirmed that Carma had performed a wheel rotation on April 7 and told her that the car only gets used for trips and had therefore sat in the garage since the wheel rotation had been performed. (I am the only driver on both cars. No one snuck into my garage and loosened the lug nuts.) I reiterated that I would continue to have Carma service my two cars if she would simply inform the mechanic of his error. I asked for nothing else.
Moira never responded to this email. I followed up with a phone call to Adam at the front desk at Carma and told him that we are all human and make mistakes, but because of Moira’s attitude, I would be posting a review. I still have not heard from Moira. I have not asked for reimbursement, admission of guilt, satisfaction of warranty of their work, etc. I simply wanted to make sure that the mechanic did not make the same mistake on someone else’s car.
Clearly, Carma does not stand behind their work, which is surprising, given the following response of Moira to a positive review by Colin on July 18, 2022: That's what LIFETIME warranty on labor is all about. Apparently, there is no warranty on a simple wheel rotation.
I lost significant time on my trip, and two mechanics told me that my front wheel needs to be replaced because the stress caused the lug holes to elongate. Once I replace the wheel, my total outlay will be well over $1000.
Moira has decided that it is more important to lose years of guaranteed future business on my two cars than to simply tell me that she educated the mechanic, which is all that I asked for.

HB
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Hassan B.
Savannah, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2019
Terrible service
Terrible service, I took my car there for a oil change and brakes Now the brakes are making a grinding noise in my old pressure light won’t go off. Would never recommend anybody to go here
Not Recommended

MM
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Mike M.
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Great experience
These guys are very professional and it was a pleasure to have them take care of my vehicle. The work is excellent quality and they back it up by giving a lifetime warranty on their work. Awesome!!!
Recommended

KB
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Kim B.
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Delighted with restored headlights!
Took advantage of a special on headlight restoration and received prompt and courteous service, as well as some helpful tips given to save me money! Carma Auto is all about customer service. Thank you!
Recommended

MS
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Moira S.
Savannah, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2017
Response to Andre G from owner of CARma
Unfortunately Andre was not of the caliber technician that we hire at Carma and was never offered a position. Andre - your time would be better spent improving your skills and seeking employment than writing false reviews and calling my business. After five weeks, I suggest moving on with your life to better activities.
Recommended

AG
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Andre G.
Savannah, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2017
Racist and the mechanics are not certified
I have pictures of a 2014 terminix truck before and after of the brakes and rotors which did not needed to be changed moira the owner told me to change then cause terminix will pay for it because they have the money and they really don't know if they need it or not just to get money from terminix and there mechanics are not asc certified this is a rascist place and moira never paid me for wasting my time
Not Recommended

BP
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Bryan P.
Pooler, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2016
A step above
This shop is a big step above. I typically do not trust auto repair shops and have learned to do many things myself to avoid them. However, sometimes a pro is needed, especially with BMW's. The staff is really friendly, thorough, and everything that needed to be done was backed up with photos and descriptions of what was found before proceeding. I felt the labor cost was very fair especially since the parts/labor came with a lifetime warranty. Once you meet owners and staff, you will see what I am talking about.
Recommended

LB
Lestor B.
Bluffton, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2015
verified customerVerified Customer
Category: Service
Lestor said he had a good experience with the business. He was satisfied with everything and they were quick.
Recommended

SM
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STEPHEN M.
Savannah, GA
BMW 330Ci
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2015
verified customerVerified Customer
It's running
Thanks for the timely work and great customer service.
Recommended

CR
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CAROLE R.
Pooler, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2015
verified customerVerified Customer
Fast trustworthy and good prices
I always get fast service at a good price. I can trust CARma to tell me what needs to be fixed.
Recommended

BK
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BRENDA K.
Fayetteville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2015
verified customerVerified Customer
Great
The service was awesome. I would go there again. They were effecient and timely
Recommended

JH
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Jesse H.
Savannah, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2015
DON'T GO HERE OR RPM!
The owner here, Moira, is quite a chore to work with. Very rude, my car is worse than before I brought it to them, And her employees stole items, and money from my vehicle. I'd rather smash my fingers with a bat, than go back here or to the RPM shop in Savannah.
Not Recommended
MOIRA S., Owner from Carma Auto Repair and Care Inc. responded on 10/07/2015 06:52 AM

There is no customer that has been here with this name - there is no invoice number listed - this is a bogus review. 

Moira Sheehan, Owner
CARma Auto Care
912-335-5766
MOIRA S., Owner from Carma Auto Repair and Care Inc. responded on 10/07/2015 06:53 AM

Moira Sheehan, Owner
RPM 3 Airport
912-335-5766

JB
Joan B.
Charlotte, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2015
verified customerVerified Customer
Category: Service
Joan said the business did a very good job. The employees were polite and they did not overcharge her.
Recommended

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