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Sam's Auto Services

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(505 Reviews)
93
Write a Review
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Score Details

5 stars
94%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Here at Sam's Auto Services we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Springfield offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back. Here at Sam's Auto Services we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Springfield offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(541) 726-5989
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
5125 Main St Springfield, OR 97478-6214
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Sam's Auto Services' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(505 Reviews)
Write a Review
Recent Reviews
EO
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Ed O.
Lowell, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
10
Been going To Sam's Over A Decade - Just Had Another Great experience
Odyssey van started making so much noise I had it towed to Sam's and in under 2 days it was repaired and ready to go with a new serpentine belt and pulley assembly. Always polite and always professional and no surprises with estimates. As good as it gets in Eugene/Springfield for car repair.
MN
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Marita N.
Springfield, OR
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
Windshield wipers
This place is fantastic. I’ve been going here for years and years. I just went in for windshield wiper replacement and asked about the problem I had with the battery. They tested it, found it bad and put in a new one on the spot. I trust Levi, Chris and everyone there to tell me what my car needs. Kudos to them!
RH
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Ralph H.
Creswell, OR
Audi A4
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2024
verified customerVerified Customer
10
Mostly good, still waiting for my invoice
I was pleasantly surprised that Sams has an in house warranty for services that fixed my car after a prior repair failed because of faulty components. It is great to see a company that is worthy of trust in this day and age. I do have one minor complaint as I have yet to receive and invoice for this and another repair made by them that they promised to send me by email. They are very busy, but follow through in this area would be appreciated also.
JB
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Jeff B.
Creswell, OR
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Top notch - every time!
Top notch - EVERY TIME!!
BS
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Brian S.
Springfield, OR
Volkswagen New Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Kids car troubles
We have used Sams auto for all of our personal automotive repairs over the years. Our kids car was having some problems, we took it to Sams for repair and after the repair was made other problems surfaced unfortunately but with that said it was a used car and it was to be expected of any owner of a usex auto. The staff and Specifically Brandon showed the utmost level of professionalism towards handling the repair in the most efficient way possible. We appreciate Sams Auto. Thanks Brandon.
KC
Kevin C.
EUGENE
Nissan Titan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2024
verified customerVerified Customer
9
Diagnostics on my vehicle
My truck suddenly died so I had it towed to Sam’s and upon diagnosing what happened they discovered the problem with a full report on what else my truck was needing very professional , honest and informative service
LL
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Lynn and Alan L.
Springfield, OR
Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
verified customerVerified Customer
10
Good job
They fixed everything in a timely manner. Sam’s always are friendly and honest.
SB
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Sheryl B.
Springfield, OR
Chrysler Town & Country
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2024
verified customerVerified Customer
10
The Best
They are so helpful.
RM
Roxanne M.
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2024
verified customerVerified Customer
10
Excellent customer service!
They fit my car in quickly and were kind, professional and reasonable in cost. Thank you Sam’s!!
Verified Customer
Springfield, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
10
Wonderful service
Sam's Auto is the place to go in Springfield. Wonderful service, knowledgeable, professional and explained what they found and needed to be done so I could understand it. Thank you Sam's Auto.
SD
Sherry D.
Springfield, OR
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2024
verified customerVerified Customer
10
Trustworthy.
I have trust in Sam's and they are very friendly and efficient.
RH
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Ralph H.
Creswell, OR
Ford Excursion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Amazing follow up
Took my Audi A4 in because of a miss on acceleration. They found an fixed a faulty coil that had been replaced less than 6 months ago and didn't charge me because it was under warranty for the work they had done. A couple days later another failed and we decided to replace all the coils with Audi coils since the aftermarket were failing prematurely. Ideas only charged for the price of the coils since it was still under their repair warranty. Never heard of a shop doing this and it impresses me.
ML
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Maria L.
Blue River, OR
Honda Civic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Helpful, courteous, reasonably price, great service.
I have been going to these people for years and like the way they do business. They are always very busy. They treat me well and have time to go over things with me. They have resolved my problems and maintenance. I had a recent emergency and they managed to fit me in and work on my car very quickly. I trust their knowledge and understanding of my car and they also remember her history. Great and funny team. I like them and will keep relying on them to keep my car working and me safe on the roads.
AS
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Andrew S.
Springfield, OR
Oldsmobile Bravada
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Excellent and quick service
Thanks
WH
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Whitney H.
Springfield, OR
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
We Love Sam's!
Brandon took my call and was able to help me out with an appointment date just 6 days later from when I called. We dropped the car off at 8am, he called me with a quote at 11am, and at 5:20pm we got the call to come get it. They also had no qualms with me bringing in one of the door parts needing replacement - an interior door handle, since I had access to one, and they sourced the others, no problem. They're up-front, thorough, and kind. Thanks, Guys! - Whitney and Sharon
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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