business image

Sam's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,014 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Sam’s Service Center opened in 1963. It was bought by Don Addis in 1974 and has been owned by the family ever since. We have a long tradition of auto repair and maintenance in the Northland and providing value for your hard earned dollar.

Our technicians and our service writers have decades of auto repair industry experience and we
Sam’s Service Center opened in 1963. It was bought by Don Addis in 1974 and has been owned by the family ever since. We have a long tradition of auto repair and maintenance in the Northland and providing value for your hard earned dollar.

Our technicians and our service writers have decades of auto repair industry experience and we guarantee you will see the same faces every time you visit.

A detailed vehicle history report is kept with every auto repair so we can track your warranties and expenses. Furthermore, we make this information available to you through your vehicles own personalized website. Our goal is making your car repaired experience as convenient as possible.

We aim for same day completion on every auto repair, so you won’t be without a car for extended periods of time. Northland shuttle service is also provided and we offer discounts with local car rental agencies.

We’ve been in business 50 years and will be here another 50!
...more

Categories
Auto Maintenance, Car Maintenance, Repair Shop
Contact
(816) 436-3912

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
8219 N Oak Trfy Kansas City, MO 64118-1204
Sam's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,014 Reviews)

MW
Mike W.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
Category: Service
Mike said they have always given them excellent service.
Recommended

DH
David H.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
Category: Service
David said their customer service is really good and they shoot him straight.
Recommended

AH
Adam H.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Adam said the service is straightforward and at a reasonable price.
Recommended

KW
gravatar
KEN W. W.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
My driver's side window would not go up.
The problem was diagnosed as a failed motor, and a replacement was ordered and installed on a second visit. Since a part had to be ordered, the window was manually put into the up position so I could drive the car. This occurred in January!
Ken W.

MC
gravatar
MIKE C.
Kansas City, MO
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Mt y truck needed help
I can't say enough about how much I appreciate all the guys at Sam's Servive Center. When your vehicle is broke down, and you are jammed up, these are the guys to help. They made it easy for me and got me back on the road. Many thanks. Mike

SF
gravatar
Shawn F.
Kansas City, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/27/2025
0
Poor Service and Sabotage
I'm going to start this review off by saying that I brought all of these concerns up with the manager and tried to resolve it person to person. However, the manager did nothing but try and defend his mechanic.

I brought my 2014 Ram 1500 in to the shop Friday, Jan 24, 2025, because I was having issues with several codes that I could not figure out. All of my issues where inside the engine compartment.

When I dropped it off at 7:30am, I was told it would take about an hour or so to diagnose and that I would receive a call from them By 12:45PM, I had not received a call, So I reached out to the shop myself. I was told that the mechanic was done but they needed time to put prices together for the issues found and that they would call me back. At 2PM, I received a call with my quote. They service manager started listing off the issues found and the price quote to fix each issue.

One of the issues was lose wiring on my Intake Runner Control Valve. They also started to list off items that I never asked them to checked. The service manager proceeded to tell me that both of my Inner tie rod ends needed to be replaced. Here is the issue with that. My tie rod ends had just recently been replaced and are new. There is also zero reason they should have even lifted the truck up to check the tire rod ends.

They informed me that their fix for one of my codes (Cam Shaft Position Sensor) was to replace both my Cam Shaft and Crank Shaft sensors with OEM sensors from Dodge. Again this issue with this, is both sensors were brand new as well.

I informed the service manager that I didn't have the money to fix the issues right now, so I would come pay them for the diagnostics and just get my truck. Which I did. When I arrived the mechanic still had my truck in his mechanic bay and I had to wait for him to pull the truck out.

As I drove my truck home, I started having serious issues with my truck. It began to run very poorly and started going into limp mode almost immediately as I pulled out of the lot.

When I got back home I started to tear into my truck to try and identify the issues they had quoted me. The very first thing I cam to was that they connector to my MAP sensor had been zip tied to my MAP sensor (See Photos). There was zero mentioned that this plug had an issue and it was not zip tied when I took it to the shop. I then removed my intake manifold to look at the lose wiring for the Intake Runner Control Valve. What I saw next was very disturbing. Their wasn't A lose wire, all four wires from the connector had been removed from he wiring harness and was just shoved back behind the wiring harness (See Photos).

Needless to say, I fixed the wiring the service shop chose to disconnect and moved on with the rest of my issues. And I want to add, that the fix the shop recommended to fix my Cam Shaft Position Sensor, you know replace the sensors with OEM parts, also was not correct. The issue ended up being a simple oil change. A very known issues with HEMI engines.

Like I started this review out, I tried to resolve this issue with the shop manager, but he was unwilling to listen and only wanted to defend his employee. BTW had I went ahead and had the shop fix all of the issues they said they found it would have cost me over $1200. All of these issue were fixed in the garage of my house for the cost of an oil change ($50) and a few wire connectors ($6).

I know this shop has been around in the northland for decades, and before this incident, I would have recommended them to anyone who asked. But after this incident I wouldn't recommend them to my worst enemy. And I for one will never take any of my vehicles back to them.

SY
Stacey Y.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Stacey said they are pretty accurate, quick, they are real good people and have good service.
Recommended

WE
Wanda E.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Wanda said it was all on time.
Recommended

BS
Bonita S.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Bonita said she was very pleased. They were right on the nose and she felt like they were honest, and she was very pleased with that. They weren't trying to cheat her or upsell her and she was really pleased with everything.
Recommended

MP
gravatar
MICHAEL P.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Great Service
Always satisfied with the price and service.

MS
gravatar
MONA S.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2025
verified customerVerified Customer
10
tire sensor replacement
I appreciate that my car was serviced the day I brought it in.

DS
gravatar
DAN S.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
"Outstanding Service and Unmatched Expertise!"
I recently brought my truck to Sam’s Service Center to address an electrical issue, and I couldn’t be more impressed with the exceptional service I received. From start to finish, Brad and his team went above and beyond to ensure my experience was nothing short of outstanding.

Brad’s attention to detail and commitment to transparency were evident throughout the process. He took the time to carefully diagnose the issue, keeping me informed every step of the way. The pricing was not only fair but optimized to deliver incredible value. Brad’s honesty and focus on cost-effectiveness gave me complete confidence that I was in the best hands.

What truly sets Sam’s Service Center apart is their dedication to customer satisfaction. Brad’s expertise, combined with his genuine care for his customers, made this experience truly unparalleled. My truck is running perfectly, and I couldn’t be happier with the service I received.

If you’re looking for a trustworthy, skilled, and customer-focused team for your automotive needs, I wholeheartedly recommend Sam’s Service Center. They’ve earned my trust and my business for years to come!

ST
gravatar
SHIRLEY T.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Just had my oil changed and new wiper blades put on this time. And of course they did a great job. Thank you Sam’s auto center for your great service.
So happy we found Sam’s to take care of our automobiles, they are wonderful and so easy to work around your schedule. So if you need a good auto service please give them a call. I guarantee you will not be disappointed

JV
Julian V.
Platte City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
Category: Service
Julian said they were punctual, thorough, and got things done in a timely fashion.
Recommended

MA
gravatar
MIKE A.
Kansas City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
excellent
Service was excellent. Updates were provided and the price was fair. Your business is always a recommended service provider

Displaying Review 1 - 15 of 1014 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.