business image

Severe Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(221 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Severe Auto Service LLC has been providing quality car care in Orrville, OH, since 1990. We are a family-owned business delivering honest and professional auto repair and auto maintenance services to the people of Orrville and surrounding areas. Severe Auto Service LLC has been providing quality car care in Orrville, OH, since 1990. We are a family-owned business delivering honest and professional auto repair and auto maintenance services to the people of Orrville and surrounding areas.

Categories
Repair Shop, Auto Maintenance, Car Maintenance
Contact
(330) 464-0609
Opening in 31 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
226 S Elm St Orrville, OH 44667
Severe Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(221 Reviews)

GK
Gayle K.
West Salem, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
Category: Service
Gayle said they were very good.
Recommended

DF
Dawn F.
Dalton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
Category: Service
Dawn said they are very quick, got right to work, and they are very accommodating.
Recommended

Verified Customer
Massillon, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2025
verified customerVerified Customer
9
?
Great but just like everything more expense than anticipated.

CF
Cheryl F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Friendly and great service!
Thr people at Severe Auto are so friendly! I trust them with my car because they are honest and also have qualified and great technicians.
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:50 AM

Thank you, Cheryl, for your awesome review!  We truly appreciate it and appreciate your business!  We look forward to seeing you again!


DF
Dawn F.
Dalton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Fast Quality work
My car was repaired so fast! Thx for the quick quality repair!
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:52 AM

Thanks, Dawn!  We appreciate the 5 star review and appreciate you!  We look forward to seeing you again!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Good service
Good quick service
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:52 AM

Thank you for the great review!  We appreciate you!


LE
Lois E.
Orrville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
Category: Service
Lois said they've always done a good job for her.
Recommended
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:53 AM

Thank you, Lois, for the great review!  We appreciate your business!


RP
Ryan P.
Dalton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Highly recommended!
I'm a new customer & my experience was great. The communication, prices & service were all good. Shannon was up front about everything & Ben did great work. I will definitely drive out of my way to be a regular customer.
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:58 AM

Thank you so much, Ryan!  Your kind words and great review mean so much to us.  We truly appreciate customers like you and look forward to seeing you again!


SS
Steve S.
Orrville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
10
Quality work done quickly
Took vehicle in with dead battery at 7 pm, and was replaced and ready for pick up the next morning
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 04:59 AM

Thanks for the great review, Steve!  We appreciate it!


SC
Salvador Torres C.
Orrville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Good
Kind
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 05:00 AM

Thanks for the great review!  We appreciate your business!


BM
gravatar
Brian M.
Orrville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
Reliable, fast and quality workmanship
Hello,

Our vehicle started making noise in the engine compartment on the Friday before Christmas. They quickly identified the issue and rushed the part in and it had it running smooth by the end of Monday.
Great team effort with a depth of experience and knowledge.
If you’re thinking of trying out a new mechanic that you can surely trust, then this will be your last switch.

Grateful & loyal customer
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 05:07 AM

Thanks for the great review!  We appreciate you!


FH
Frank H.
Dalton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Service/Tire rotation
Above and beyond,fair price!
Honest mechanics(which is hard to find)
Receptionist/scheduler is knowledgeable and friendly.
Will definitely be returning?
The Team at S., Owner from Severe Auto Service responded on 02/14/2025 05:06 AM

Thanks for the great review, Frank!  We truly appreciate your kind words and your business!  We look forward to seeing you again!


JH
Jennifer H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
verified customerVerified Customer
10
Great service
Shannon helped me out so much! It was a pleasure to work with you!

LC
Liana C.
Orrville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Very professional and fast service. Always up front with costs and very trust worthy
Same as above

Verified Customer
Wooster, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/13/2024
verified customerVerified Customer
0
Fraud never ? suggest anyone to use them
I would give negative five if there is option They Quoted $4500 before I drop my car and promised it will be ready in ten days which is completely lie they charged $5500 and took thirty four days to fix .
Never suggest any one to use them
The Team at S., Owner from Severe Auto Service responded on 12/13/2024 07:38 AM

First, an ESTIMATE was requested over the phone without seeing the vehicle.  After the estimate was given, it was requested that we make the bill $1000 more in order to cover the deductable that was his responsibility.  So, basically, insurance fraud.  When we told him that we wouldn't do that, he instructed us to go ahead with the repair.  The car is an 2020 Audi Q5.  Additional unforseen necessary parts needed to be ordered and getting them was out of our control.  As is with almost all insurance jobs, supplements needed to be submitted to do the job correctly.  Aryan was upset because he was going to have to use all of the insurance money GIVEN TO HIM BY THE INSURANCE COMPANY to have his car fixed.  We could have done the job cheap but we choose to do it right.  As is most cases, the frauder is claiming fraud.  If he wanted the insurance money, he should have just left the car as is and not tried to commit his own fraud.  We did the job the right way as we prefer to do.

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