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Shifflet Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(270 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

Business Details

About

Welcome to Shifflet Auto Care in Columbus, Ohio! Our family business has been serving generations of drivers since 1972, performing expert repairs and maintenance on foreign and domestic vehicles. As owner and general manager, Mike Shifflet Sr. took over the shop in 2003. Over the years, we have offered unrivaled accuracy in diagnostics Welcome to Shifflet Auto Care in Columbus, Ohio! Our family business has been serving generations of drivers since 1972, performing expert repairs and maintenance on foreign and domestic vehicles. As owner and general manager, Mike Shifflet Sr. took over the shop in 2003. Over the years, we have offered unrivaled accuracy in diagnostics and repairs. Other shops refer their “impossible” cases to us. Our staff of specially trained technicians supports our national computer database of more than 600,000 repair records.

We are fully committed to following a service-oriented code of ethics and employing ASE-certified technicians. Our auto repairs come with a 2-year warranty on service and most parts. Our highly trained mechanics go above and beyond to ensure that you are driving a safe and reliable vehicle. We are dedicated to minimizing the long-term costs of driving your car or truck – We do that by fixing it right the first time and uncovering small problems before they turn into big disasters.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(614) 488-9951

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3374 Sullivant Ave Columbus, OH 43204
Shifflet Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(270 Reviews)

JP
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Jeff P.
6142840201
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Excellence with a Touch of Humanity!
I have been to many auto shops throughout my years and Shifflet is the only one I will continue using from now on.
Very professional and knowledgeable about automotive issues and techniques from the owner of the company Mike Shifflet Sr. down thru the technicians and office management personnel.
One of the most and wonderful aspect I feel that is as important as all the other items listed is they are HUMAN!
They understand the human factor and its part of their daily regimen you know (treat others as you want to be treated), we all know the Golden Rule and you treat them with respect and kindness and be straight with them then that is what you will get every-time guaranteed.
Very knowledgeable on automobiles and other facets of the business that I have not seen at any other business as I have seen here.
Lastly, they are individuals I have become friends with throughout the years and I feel grateful.
J. P.
MIKE S. from Shifflet Auto Care responded on 01/28/2025 01:41 PM

We're delighted to hear that you've found your automotive home with us! It sounds like you've had quite the journey through various auto shops, but we're glad to be your go-to destination now. Our team takes pride in embodying the human side of service—kindness, respect, and a touch of good humor go a long way. After all, no one wants to feel like just another number in the system, right? We're all about those friendly connections. Your recognition of our team's knowledge really means a lot to us. We aim to not only fix cars but also to build lasting relationships—so friends for life sound pretty good to us! If you ever have more questions—or just want to chat about cars—our door is always open.


CS
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CHRIS S.
6144076811
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Quick Turnaround
Very affordable, fixed my vehicle quickly and they were calling me and letting me know every step of the process. 10/10 definitely recommend!
MIKE S. from Shifflet Auto Care responded on 01/28/2025 01:41 PM

We appreciate your feedback! We're glad to hear that you found our services affordable and that we kept you in the loop throughout the process. It's our mission to ensure that every step goes as smoothly as possible—almost like a well-rehearsed dance, but with fewer twirls. Your recommendation means a lot to us, and we're here whenever you need assistance again. Safe travels!


RC
ROBERT C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2024
verified customerVerified Customer
10
Best Car Repair with Best Prices
Shifflet Auto Care is full of amazing and caring people who will do their best to fix your vehicle at the lowest price. I feel they are very honest and they go out of their way to help lower your cost looking for all discounts available. They will work with your warranty company to get services covered whenever they can. I will not go elsewhere.
MIKE S. from Shifflet Auto Care responded on 11/26/2024 01:26 PM

We truly appreciate your generous feedback about the team here at Shifflet Auto Care. It's always our goal to provide top-notch service without breaking the bank—because let's face it, no one enjoys needing a vehicle repair as an unexpected line item in their budget. We're delighted to hear that our efforts to keep costs low and honesty high have made your experience a positive one. Remember, we're always here—working with warranty companies, Your loyalty means a lot to us!


RS
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ROSCOE S.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
10
TOP SHOP IN COLUMBUS
Hello Mr Shifflet,
I have used shifflet auto care for many years now ,would never go any where else ,they are very efficient, all ways right on the spot that's broke ,very timely getting the job done ,curtious and respectful,
Thank you
Mr Shifflet
MIKE S. from Shifflet Auto Care responded on 09/13/2024 07:39 AM

It sounds like you’ve found your automotive haven at Shifflet Auto Care. We appreciate your loyalty and are delighted to hear that our team consistently hits the mark with efficiency and respect. It’s our job to keep your vehicle in tip-top shape, and we’re glad to see that you think we’re doing it well. Here’s to more years of smooth rides and expert care!


TH
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TRACY H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2024
verified customerVerified Customer
10
Great Work!!!
Appreciate the work done always
MIKE S. from Shifflet Auto Care responded on 08/12/2024 02:48 PM

Hello Tracy, We are thrilled to hear that you appreciate the work done at our shop! We strive to provide top-notch service to all our customers, and we're pleased to know that you're happy with the outcome. Thank you for choosing Shifflet Auto Care, and we look forward to serving you again in the future. Best regards, Shifflet Auto Care


RB
Robert B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2024
verified customerVerified Customer
10
Trusted car repairs
Have used this car repair shop twice and was satisfied both times. Fair pricing and will drop you off and pick you while repairs are done.
MIKE S. from Shifflet Auto Care responded on 08/12/2024 02:48 PM

We're glad to hear that you've had positive experiences with us, Robert! Providing fair pricing and convenient services is always our aim. We appreciate your support and look forward to seeing you again for any future automotive needs. Drive safely!


HG
Hugo G.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2024
verified customerVerified Customer
0
Do not recommend
I do not have anything good to say about shiffflet, they are not good at diagnosing it seemed like they were playing a guessing game and changing parts at my expense . I had to call every couple days because I was not updated while my truck was there for a month . I do not recommend, not very professional.
MIKE S. from Shifflet Auto Care responded on 08/12/2024 02:46 PM

We're truly disappointed to hear about your experience, and we sincerely apologize for any inconvenience caused. We understand we had a couple situations due to the age part incompatibility’s and did make you a wear (maybe not as much as we should have waiting for parts) with upgrade of fuel tank to solve the fuel leak with your original tank sending unit mount and cracked plastic fuel tank. which was replaced with a used tank not a new one saved some money. The parts that you were billed for were all needed and were tested to confirm were in fact bad on your 2008 vehicle and finally with up graded tank change and fuel fill neck had to have a fuel cap the old cap would not fit the new fill neck..  We’re committed to improving our service. We understand the importance of clear communication and accurate diagnostics, and we will address this internally to ensure it doesn't happen again. Thank you for bringing this to our attention.


RC
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ROBERT C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
10
Put fender flairs on my truck looks awesome
This place is awesome does not matter what service you are having done you can be sure of it will always be done right people super nice highly recomend
MIKE S. from Shifflet Auto Care responded on 06/13/2024 06:00 AM

We're thrilled to hear that you had an awesome experience with us, Robert! Our team takes great pride in delivering top-notch service and ensuring everything is done right. Your kind words and recommendation mean a lot to us. We're here for you whenever you need us!


KF
KAMAL F.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2024
verified customerVerified Customer
0
Terrible service
Bad service made things a lot worse
MIKE S. from Shifflet Auto Care responded on 06/13/2024 06:02 AM

We're very sorry to hear about your negative experience. Our goal is to provide top-notch service, and it's disappointing to hear that we fell short. We would like the opportunity to make this right. Please reach out to us at your earliest convenience so we can address your concerns. Thank you for bringing this to our attention.


DG
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DAVID G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2024
verified customerVerified Customer
10
the Best at Diagnosing...
very fast and competent service. these guys really know how to fix cars.
MIKE S. from Shifflet Auto Care responded on 05/03/2024 05:07 AM

We're delighted to hear that you had a positive experience with our team, David! Providing fast and competent service is always our aim, and we're thrilled to know that we hit the mark. Thank you for acknowledging our expertise in car repairs. We're here for you whenever you need us!


RC
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ROBERT C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2024
verified customerVerified Customer
10
Awesome
Awesome people and place good work done price reasonable
MIKE S. from Shifflet Auto Care responded on 05/03/2024 05:07 AM

We are thrilled to hear about your positive experience, Robert! Delivering awesome service at a reasonable price is what we aim for. Thank you for choosing us and for taking the time to leave such a kind review. We look forward to seeing you again in the future!


KK
Kenny K.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2024
verified customerVerified Customer
10
Thorough, efficient and good communication !
I had a very good experience. They explained the issues and gave me good info on how it would be repaired. Service was friendly! I would recommend Shifflet auto care to anyone!
MIKE S. from Shifflet Auto Care responded on 04/03/2024 02:33 PM

We're thrilled to hear that you had a great experience with us, Kenny! It's important to us that our customers feel informed and supported throughout the repair process. Thanks for recommending us – we appreciate your support! We look forward to seeing you again in the future.


SL
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STAN L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2024
verified customerVerified Customer
10
Pricing
Always fair with pricing.
MIKE S. from Shifflet Auto Care responded on 03/29/2024 05:57 AM

Thank you for taking the time to share your feedback, Stan! We're thrilled to hear that you find our pricing fair. We always strive to provide transparent and reasonable pricing for our customers. We appreciate your support and look forward to serving you again in the future.


MS
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Mike S.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2024
10
Amazing Staff and Service
I had been noticing what seemed to be my transmission slipping when I was driving my car this week. I couldn't put it off any longer so I took my car in to Shifflet for a once over. They informed me that if I had delayed much longer I would have needed an incredibly expensive repair. The repair that I did get wasn't as bad as I had feared. I was relieved! I really appreciate these guys! www.ShiffletAutoCare.com
MIKE S. from Shifflet Auto Care responded on 03/06/2024 02:23 PM

Hi Mike, We're so glad to hear that we could catch that issue in time and save you from a major headache down the road! Your transmission slipping would have been a real downer, but we're happy we could turn that around for you. Thanks for the shoutout and for letting us take care of your car. Safe travels, and see you next time! Best regards, The Shifflet Auto Care Team


KB
kenneth b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2024
verified customerVerified Customer
10
Timing Chain replacement
The job is a big one I know and it’s somewhat costly. But I had no doubt that the job would be done in a reasonable amount of time and done correctly. I was right. I highly recommend Shifflet. Great work, Great price and Great service. It’s what a neighborhood garage and mechanic used to be.
MIKE S. from Shifflet Auto Care responded on 03/06/2024 02:17 PM

Thank you for choosing Shifflet Auto Care for your automotive needs. We appreciate your kind words and are glad to hear that we were able to provide you with great work, a fair price, and excellent service. We strive to maintain the tradition of being a neighborhood garage that you can trust. We look forward to assisting you again in the future.

Offers and Posts
We're blushing! ? Thank you for your kind words! At Shifflet Auto Care, we believe in treating our customers like family. Here's to many more miles together! ?✨ #AutoCare #CustomerLove
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Thanks for the awesome review! We love keeping you in the loop while getting your ride back on the road—faster than you can say "oil change!" ?? Glad we could help! #CustomerSatisfaction #ShiffletAutoCare
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?? We’re thrilled to hear you had a great experience! Our team loves car care and finding those sneaky discounts for you! Remember, we’re always here to help keep you on the road without breaking the bank! ? #ShiffletAutoCare #YourTrustyMechanics
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Thanks for the fantastic review! ?✨ We're thrilled to hear you've trusted us over the years. Our team loves making sure you hit the road with confidence! Here’s to many more smooth rides! ? #ShiffletAutoCare #CustomerAppreciation
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Thank you for your kind words! We appreciate your trust and are always here to keep your vehicle running smoothly. ?? Remember, we brake for coffee! ☕ #ShiffletAutoCare #SmoothRides
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Thanks for the awesome review! ?? We're thrilled to be your go-to auto care shop! Fair pricing and our shuttle service are just a few ways we keep you rolling smoothly. Until next time, keep cruising! ? #ShiffletAutoCare #CustomerAppreciation
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Thanks for the awesome review, Robert! ? Our team at Shifflet Auto Care always aims for top-notch service with a smile! ? We appreciate your recommendation! #TopNotchService #HappyCustomers
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Thanks for the kind words, David! ? We strive to be as fast and competent as your cars should be! We're glad you're happy with our services. #CarCare #HappyCustomers
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Thanks for the 5-star review, Robert! ? We're glad you appreciate our awesome team and reasonable prices. Your support means the world to us! ?? #CustomerAppreciation #Grateful
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Thanks for the kind words! ? Our goal is to always provide great service at fair prices. We appreciate your support! ? #CustomerSatisfaction #FairPricing
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? Thank you for the super review! We're thrilled to have saved you from an expensive repair ??. We're here to keep your wheels rolling smoothly! #Grateful #AutoCare
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⭐⭐⭐⭐⭐ Thank you for the amazing review! ? We're thrilled to hear that we completed your task on time and provided a thorough review. ?? Our staff is dedicated to providing excellent service. ? #CustomerSatisfaction #AutoCare #Columbus
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⭐⭐⭐⭐⭐ We're thrilled to hear that you had a great experience with our friendly staff. Thank you for your kind words! ?? #CustomerAppreciation #ExcellentService #Efficiency #TimelyManner #ShiffletAutoCare
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