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SureCritic / Hyundai Dealer / Smart Hyundai of Davenport
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Smart Hyundai of Davenport

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(887 Reviews)
66
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Score Details

5 stars
77%
4 stars
11%
3 stars
5%
2 stars
3%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
90
Total ReScores™
4.7
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

The service department at Smart Hyundai is ready and able to serve you and service your vehicle. Let our team prove to you our ability to get the job done in both a timely and efficient manner. Whether your vehicle needs basic maintenance or an entire inspection, schedule your appointment today. The service department at Smart Hyundai is ready and able to serve you and service your vehicle. Let our team prove to you our ability to get the job done in both a timely and efficient manner. Whether your vehicle needs basic maintenance or an entire inspection, schedule your appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(563) 445-4861
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Central Time (Us & Canada)
101 W 37th st Davenport, IA 52806
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(887 Reviews)
Write a Review
Recent Reviews
SW
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Suzy W.
Le Claire, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2022
0
Category: Service
Service issues
After receiving a text verifying my appointment for an oil change, I called to add an additional service to my visit. They couldn’t find my appointment when I called, locating it eventually under the Kia scheduling. I received a new text notifying me of the updates. When I arrived at my scheduled time, the dealership was unable to find my appointment and the parts I requested hasn’t been ordered. As I was Becoming increasingly frustrated, the dealership offered to at least get my oil changed. That was fine, however they then proceeded to claim the issue was due to a call center. By that time I really didn’t care where the problem was, I just wanted it fixed. This is the third issue I’ve had with this dealership since The Smart ownership, the first being that they didn’t put oil in my engine and blew the motor up. ( Which they did replace,) There are many places to spend my money—I have been coming here for over 10 years…horrible customer service and I won’t be back.
MS
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Megan S.
Davenport, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2022
0
Category: Service
Terrible
Bought a Jeep Grand Cherokee I could tell something was wrong was told by sales (Dale) bring the vehicle in and they would take care of me… Jerry was the finance guy told me I had bumper to bumper warranty.. I called and called with no return call finally was able to bring the car in (after 30 days so I wouldn’t be able to return the vehicle) only to be told I don’t have bumper to bumper warranty and it would be over $3,000 to fix and it wasn’t covered under the warranty I do have so we went back and forth for a couple days finally manager called and said they would fix it just this one time and I would have to pay a $200 deductible.. ok fine so they had my car for 5 days they explained to me that they have to send it to Kimberly car center to air up the suspension never offered me a rental car. I go to get my car drive off the lot and the same thing was going on if not worse I call the service manager he said Kimberly car Center said they aired it up and leveled it and as long as I don’t mess with the knob to change driving conditions it should be fine… just took it to Another dealership with in one hour they let me know it was the
Air suspension compressor and it will be $3000 to fix! Absolutely horrible service never returns calls lies and takes advantage of people at this point I don’t know what I paid $200 for so they can put a band-Aid over the issue and blow smoke up my you know what to make me go away I’ve put less then 500 miles on this vehicle and already dumping thousands of dollars into it horrible I will never be back!
VS
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Victoria S.
Clinton, IA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and friendly
We had a part come in for repair. It was covered under our warranty. They were great at getting me in on a Saturday as the mechanic doing my work happened to be in house that day. It was done faster than I expected and everyone was so nice.
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 04/04/2022 04:38 AM

Thanks for feedback
My name is Dave Tucker, and I want to thank you for taking the time to perform the survey.
If at any time you feel a 5 star review is not warranted, please call me directly at 563-445-4861

 

Verified Customer
Wilton, IA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Serviced my Palisade
The whole process was easy. I set up the appointment online, checked in on time, had a shuttle to and from where I needed to go so I didn't have to sit in the waiting room. The people there were friendly and courteous. They did a great job!
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 03/21/2022 10:19 AM

Thanks for feedback
My name is Dave Tucker, and I want to thank you for taking the time to perform the survey.
If at any time you feel a 5 star review is not warranted, please call me directly at 563-445-4861

SW
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Suzy W.
Le Claire, IA
2013 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Visit
Great job
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2022
Service Type: Repair
9
Category: Service
Recent visit
My recent visit
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/28/2022 02:39 PM

spoke to customer about the wash and agreed to rescore

ST
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Samantha T.
Muscatine, IA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Smart Hyundai of Davenport, IA.
My check engine light turned on in my vehicle and it began shaking. I was really worried that something was seriously wrong with my car. I called Smart Hyundai and they were able to get me in the same day for an inspection. At the time of my arrival the staff was very polite and prompt in acknowledging my arrival. I was pleased with my overall experience at their service shop.
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/22/2022 04:40 AM

Thanks for feedback
My name is Dave Tucker, and I want to thank you for taking the time to perform the survey.
If at any time you feel a 5 star review is not warranted, please call me directly at 563-445-4861

Verified Customer
Davenport, IA
2003 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always good service
I have several cars I have serviced and every time they do a good job, professional and I feel like they have my best interest at heart.
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/15/2022 04:32 AM

Thanks for feedback
My name is Dave Tucker, and I want to thank you for taking the time to perform the survey.
If at any time you feel a 5 star review is not warranted, please call me directly at 563-445-4861

 

DP
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David P.
Bettendorf, IA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Tire pressure issue
Service manager Ben addressed our problem in a very timely and professional manager; very courteous and caring.
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/10/2022 01:27 PM

Thanks for feedback
My name is Dave Tucker, and I want to thank you for taking the time to perform the survey.
If at any time you feel a 5 star review is not warranted, please call me directly at 563-445-4861

Verified Customer
Long Grove, IA
2020 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Smart Hyundai service
Be prepared for extra recommendations that cost more money. Be prepared for no description of what they did ... you don't get to talk to the actual tech.
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/02/2022 02:02 PM

My name is Dave TUcker, service manager at Smart Hyundai. I would very much like to speak with your regarding this visit. I have only been here 1 yr and would like to hear more input from you. PLease call me at 563-445-4861 anytime.

DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/03/2022 02:59 PM

Tried to get ahold of you, and the voicemail is not set up. Please call me at 563-445-4861

DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/06/2022 05:50 AM

I have tried to speak with you multiple times. I am sorry you feel that we are here just to try and sell you things.
I would like to speak with you about this still. Please call me at 563-445-4861

DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/24/2022 04:57 AM

I still have not been able to speak with you regarding your service. Please call me at 563-445-4861.

TW
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Tammy W.
Davenport, IA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
Great service
Very nice and helpful service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2022
Service Type: Maintenance
5
Category: Service
New engine different problems
By the time I get done paying for more and more issues I could have bought a brand new vehicle
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 02/01/2022 03:26 PM

After speaking to the customer she agreed to a rescore

BW
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Bradley W.
East Moline, IL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
very easy to schedule in the work.
Bridgett is a wonderful service advisor. Always helpful and gets me in right away. Work is done quickly and always very professional.
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 01/26/2022 04:39 AM

Thanks for feedback
My name is Dave Tucker, and I want to thank you for taking the time to perform the survey.
If at any time you feel a 5 star review is not warranted, please call me directly at 563-445-4861

Verified Customer
Bettendorf, IA
2015 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
9
Category: Service
Fast work
The place as a whole is quick with the work and gives out an accurate estimate of when the car will be done. Only issue is there is a worker who is inappropriate with female costumers
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/06/2022
Service Type: Maintenance
5
Category: Service
Okay
I love the car not the dealership
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 01/06/2022 12:26 PM

My name is Dave Tucker, I am the service manager at Smart Hyundai. I am very concerned about the comments in the survey in regards to an employee being innappropriate. Please call me at 563-445-4861. This is a serious concern, I tried to reach you but got disconnected during the call. You can call 563-445-4734 and speak to my female co-worker if you wish also. Thank You

DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 01/06/2022 03:02 PM

Thank you again for your helpfulness in resolving your concern. Upper management has been notified of the person mentioned and steps have been taken to make sure it does not happen in the future. 

Verified Customer
Rock Island, IL
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/05/2022
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Will find new dealership
I will find a new dealership to service my car will not be coming back to this dealership in Davenport Iowa
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 01/05/2022 04:00 PM

Please understand that you have to actually talk to someone in order for the problem to be resolved. I tried to speak with you after my advisor had removed the tire rotation charge and broke down all charges for you more than once. You did not want to talk with me about it. You asked for the name of the GM which was given to you. I personally walked down to the GM after you left and gave him your information, he has been unable to reach you as well. I spoke to you on the phone on 1/5 and you stated that you never tried to reach the GM and you do not have anything else to say. I am sorry that you feel you were lied to, but the truth is the brakes were 279.95 and the labor to install the tire, which road hazard does not pay for, comes out exact. There is always supplies and sales tax. You know this from doing business here before. There were no surprises, everything was explained, you were given the chance to resolve the concern before you left, but chose not to. In closing you had confided in me that you did not like the other dealer as well because of similar reasons. Again sorry that no one can make you happy.

LH
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Lela H.
Mediapolis, IA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very happy
They work with youand they will do everything they can to help you. They are very polite.im very happy with them
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 12/29/2021 10:45 AM

Thanks for feedback
My name is Dave Tucker, and I want to thank you for taking the time to perform the survey.
If at any time you feel a 5 star review is not warranted, please call me directly at 563-445-4861

AG
gravatar
Alec G.
Mount Pleasant, IA
2021 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Just a quick oil change and tire rotation
Only downside in my opinion is the inside could use some remodeling but it’s better than the Hyundai dealership in Clive inside. Staff is super friendly and helpful and they are always willing to make things right.
DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 12/26/2021 04:56 AM

Thank you for the response
I hope you had a good holiday
I monitor the surveys immediately, and am glad we improved on the service provided.
The stars are for the service side and the other questions help he dealership as a whole.
I would like to speak with you in regards to the survey. My name is Dave Tucker and I am service manger at Smart Hyundai. Please call me at 5653-445-4861, as will reach out to you as well Monday.

DAVID G T., SERVICE MANAGER from Smart Hyundai of Davenport responded on 12/31/2021 07:05 AM

i m still trying to speak with you in regards to your service visit. Please call me at 563-445-4861

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