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Smith's Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,014 Reviews)
91
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Score Details

5 stars
85%
4 stars
10%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

Smith's Auto Service, we are a family owned and operated business that has been servicing NC and surrounding areas for over 26 years! When you leave your vehicle with us for any repair know that it is in safe hands. Smith's Auto Service, we are a family owned and operated business that has been servicing NC and surrounding areas for over 26 years! When you leave your vehicle with us for any repair know that it is in safe hands.

Categories
Auto Maintenance, Repair Shop, Auto Repair
Contact
(910) 353-7278
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
612 Bell Fork Rd Jacksonville, NC 28540-6310
Get Directions
Smith's Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,014 Reviews)
Write a Review
Recent Reviews
GH
gravatar
Garry H.
Woodlawn, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2024
10
What the Gentleman wouldn't do to get the job done.
I have never experienced the amount of fortitude that the gentleman working on getting our Boat and Trailer to its destination. What that man did that day was amazing. On May 10th this year My wife and I broke down on Onslow beach area. The tower was a very determine and experience tower. He took his time on making sure the boat and trailer would make to our destination without a problem. Very happy to have him be there and do the work.
LM
Lisa M.
Swansboro, NC
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2023
verified customerVerified Customer
Category: Service
Lisa said they were great. She would absolutely recommend them.
Recommended
TS
Teresa S.
North Carolina
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
Category: Service
Teresa said she had a good experience.
Recommended
TM
Tanisha M.
North Carolina
Nissan Altima
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/12/2023
verified customerVerified Customer
Category: Service
Tanisha said when she took the vehicle in, they fixed everything. The next day, the air conditioner didn't work. She took it back in and the guy told her that he was going to charge her $200. The first time that she took it in, he put in the freon. She told him that was too fast. They opened the hood and she showed him a leak. The next visit, he said that he put the dye in and there was no leak. She was unhappy that after that, he admitted that he didn't actually look at it. She could have chosen to do something different. She loved the ladies in the office with the dog. They were really kind and put the dog away when she told them she has a phobia. Everyone was really friendly. She feels like she shouldn't have had to pay $400 for the vehicle to not get it fixed. The ladies in the office were super sweet.
Not Recommended
FB
gravatar
FRANCES B.
Jacksonville, NC
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
verified customerVerified Customer
10
Great service
These guys always deliver what they promise. Great service at a great price.
ML
Martha L.
North Carolina
Ford Fusion
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/11/2023
verified customerVerified Customer
Category: Service
Martha said they kept her vehicle for 2 weeks and had to get parts, and she said no rental for her to drive.
Recommended
KF
Kyle F.
Jacksonville, NC
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2023
verified customerVerified Customer
Category: Service
Kyle said they're good people, fast, and they let him know everything that was going on. A great staff, and they'll get his business until they can't anymore.
Recommended
LS
Louis S.
North Carolina
Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
Category: Service
Louis said they got it done quickly and everything was right. He said they helped him out when another business could not, and for $100 less.
Recommended
TT
Taylor T.
North Carolina
Pontiac Grand Prix
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2023
verified customerVerified Customer
Category: Service
Taylor said everything was pretty easy.
Recommended
WW
William W.
Jacksonville, NC
GMC Yukon XL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2023
verified customerVerified Customer
Category: Service
William said his experience was good and he will be seeing them this week.
Recommended
DS
Dustin S.
Jacksonville, NC
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2023
verified customerVerified Customer
Category: Service
Dustin said they are always friendly and they always have quick service.
Recommended
CE
Curtis E.
North Carolina
Ford Econoline Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2023
verified customerVerified Customer
Category: Service
Curtis said they were good.
Recommended
JB
Joe B.
North Carolina
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2023
verified customerVerified Customer
Category: Service
Joe said it was excellent service. They did what he needed them to do in a timely manner. Extremely professional and polite, from the front staff to the one who did the work, to the one who came over to check that everything was done right.
Recommended
AL
Anthony L.
Jacksonville, NC
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2023
verified customerVerified Customer
Category: Service
Spoke with his Delores. She said they are long term customers, the staff has great customer service, and is very educated on what they need and don't need. She said that they don't try to take advantage, are very honest, and she likes them a lot.
Recommended
EZ
Eduardo Z.
North Carolina
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2023
verified customerVerified Customer
Category: Service
Eduardo said they had phenomenal customer service, were really quick and it was an overall great experience.
Recommended
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