Service Department's Reviews

4.8

(3,261 Reviews)

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Recent Reviews

Unknown U.

Torrance, CA

09/20/2022

Category: Service

Bad

The head receptionist Camille Boone does coke everyday and is always late. Has had sex with more than two salesmen one of them being her boss. Lots of nepotism through out the place especially with the head receptionist mother working for Hr. It's a service porter that got away scott free from touching a previous employees butt inappropriately without consent even went as far as sending lingerie pictures. The incident was reported Camille, Jermain, Juan and two additional salesman and nothing ever happened. No statements taken or anything. The service department is just as bad as the sales department with the receptionist there sleeping with all of the service workers and a sales manager. The employees smoke and drink on the premises without regard for anything. People use gas tickets to get free gas on personal vehicles without higher ups knowledge it like a circus in there.This place is totally unprofessional and just down right dirty.

Verified Customer

Los Angeles, CA

2022 Hyundai Elantra Hev

03/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

A place you can trust!

Honest and fast service! It's best!

CALVIN J. from South Bay Hyundai responded on 03/25/2022 08:42 AM

Thank you for the 5 -stars!

Alexander H.

Palos Verdes Peninsula, CA

2013 Hyundai Sonata Hybrid

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service, as always!

Calvin and Donnie were very attentive, quick to get my car back after servicing cleaner than when I brought it in, and always make sure that my needs are met. Calvin always make sure the entire process from making the appointment, dropping off my car, and picking up my car is quick and seamless. Thanks so much! I will continue bringing my car back for servicing and referring friends and family.

CALVIN J. from South Bay Hyundai responded on 03/25/2022 08:41 AM

Thank you for the 5 -stars!

Denise F.

Torrance, CA

2020 Hyundai Elantra

03/21/2022

Service Type: Maintenance

Verified Customer

Category: Service

Vanessa is the best. Very professional and helpful.

Vanessa is the best. She goes above and beyond to fulfill my expectations. As usual the service was great.

CALVIN J. from South Bay Hyundai responded on 03/21/2022 05:25 PM

Thank you for the 5- stars!

Sarah K.

Inglewood, CA

2021 Hyundai Tucson

03/18/2022

Service Type: Maintenance

Verified Customer

Category: Service

Nicole in the service dept was Simply AWESOME

Nicole Nelson in the Service Dept. was very professional and had a great attitude very friendly with a pleasant smile. Thank you Sincerely, Sarah xoxo

CALVIN J. from South Bay Hyundai responded on 03/18/2022 12:33 PM

Thank you very much for the feedback with 5- stars!

Verified Customer

Rancho Palos Verdes, CA

2017 Hyundai Tucson

ReScore Review™

03/18/2022

Verified Customer

Category: Service

Review follow up

Review follow up from the service advisor Nicole was very professional and certainly made customer feel very happy and feel important

Original Review

03/16/2022

Service Type: Repair

Category: Service

Recall service & maintenance

very satisfied with the service from this dealership

CALVIN J. from South Bay Hyundai responded on 03/17/2022 08:33 AM

Thank you for taking the time to fill out the review for us

Yolanda W.

Los Angeles, CA

2012 Hyundai Sonata

ReScore Review™

03/16/2022

Verified Customer

Category: Service

Pleased

I'm pleased with my car being serviced at So Bay Hyundai. The people are very nice & helpful. Jack was very helpful & understanding. His customer service is really good that makes a difference in dealing with the public. My car was serviced & I left there a happy camper. Thank you.

Original Review

03/15/2022

Service Type: Maintenance

Category: Service

Pleased

I like coming here to get my car serviced. People are nice. Nice environment. Thank you.

CALVIN J. from South Bay Hyundai responded on 03/16/2022 08:40 AM

Thank you for taking the time to fill out the review for us.
Please contact me directly via email calvinj@sbhyundai.com

Verified Customer

Gardena, CA

2019 Hyundai Ioniq Hev

03/14/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service

Staff was very friendly and knowledgeable. I appreciate the help.

CALVIN J. from South Bay Hyundai responded on 03/14/2022 03:07 PM

Thank you for taking the time to fill out the review for us

Daryoush F.

Long Beach, CA

2017 Hyundai Ioniq Hybrid

03/09/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service department

I love Hyundai and I'm so happy to choose South Bay Hyundai because of Calvin Jeong in service department,he is so professional and polite.he is not only very kind but also trustable.
To be honest I have my ioniq for more than 5 years but during this period so many times I thought that change my car but the only reasons I didn't do that was South Bay Hyundai specifically Calvin Jeong .
Thank you South Bay Hyundai and congratulations to have employee like Calvin Jeong.

CALVIN J. from South Bay Hyundai responded on 03/09/2022 08:50 AM

Thank you always for taking good care of us with 5 - stars!

Patricia C.

Lawndale, CA

2020 Hyundai Elantra

03/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Nicole who serviced me when I first arrived was quick and efficient no time waiting and then my experience just got better when my car was finished everyone was so polite I’ve been very happy servicing my car at South Bay Hyundai.. great job guys Pat Civitello

CALVIN J. from South Bay Hyundai responded on 03/08/2022 11:18 AM

Thank you for the 5 - stars!

Verified Customer

Redondo Beach, CA

2013 Hyundai Santa Fe Sport

03/07/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very good customer service. Always!

The service personnel are excellent: polite, respectful, considerate, and just plain nice.
Very rare nowadays.

CALVIN J. from South Bay Hyundai responded on 03/07/2022 03:58 PM

Thank you for the 5- stars!
if you are still having issue with the windshield washer fluid please feel free to contact me directly via email
calvinj@sbhyundai.com

Alieda W.

Compton, CA

2021 Hyundai Palisade

03/04/2022

Service Type: Repair

Verified Customer

Category: Service

Service at Hyundai

My service member was really nice and sweet. They accommodated me and my family and the service was quick. I’m grateful for the Hyundai team!

CALVIN J. from South Bay Hyundai responded on 03/04/2022 08:50 AM

Thank you very much for the 5- stars!

Ximena F.

San Pedro, CA

2020 Hyundai Ioniq Hev

03/01/2022

Service Type: Maintenance

Verified Customer

Category: Service

Servicio Bueno

Aunque esperaba me explicaran si el vehiculo tenia GPS o como debia usarlo en el vehiculo, algo que falta es que deberian entregar el vehiculo limpio, es un servicio que no prestan

CALVIN J. from South Bay Hyundai responded on 03/01/2022 12:20 PM

Thank you for the 5- stars!

Moises A.

Torrance, CA

2018 Hyundai Elantra

02/25/2022

Service Type: Maintenance

Verified Customer

Category: Service

Moises Abundes

It feels grate that my service advisor Jeremy is always there to help me with my vehicle need's.

CALVIN J. from South Bay Hyundai responded on 02/25/2022 05:20 PM

Thank you for taking care of Jeremy with 5- stars!

Verified Customer

Hawthorne, CA

2021 Hyundai Sonata

02/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent vehicle service experience

Beginning with the email/text reminder to schedule my service appointment, paperless check in, clean coffee area and waiting area, professional and courteous and polite team members and staff. The pick up was great too.

CALVIN J. from South Bay Hyundai responded on 02/23/2022 08:49 AM

Thank you very much for the 5- stars!

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