South Loop Hyundai is located right off of Interstate 610 in Houston, TX. Our new full service, state-of-the-art Service Center is now open to service all of your maintenance needs! To schedule an appointment call us or visit our website! We look forward to seeing you soon. South Loop Hyundai is located right off of Interstate 610 in Houston, TX. Our new full service, state-of-the-art Service Center is now open to service all of your maintenance needs! To schedule an appointment call us or visit our website! We look forward to seeing you soon.
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I am extremely disappointed with my experience in this business. The manager initially contacted me and assured me that he would replace my missing items, including my stolen sunglasses. I promptly sent him the requested information, but to my dismay, I have not received any further communication from him. Despite multiple emails, he has not replied after our initial phone call. Every time I attempt to reach out, he offers excuses and promises another two weeks. Now, I find myself unable to contact him at all. This level of disregard and lack of accountability has left me even more frustrated and disheartened with this establishment.
ORIGINAL REVIEW:
My encounter with Steele Loop Hyundai car dealership was nothing short of a nightmare. I entrusted my car to them overnight for the sole purpose of having the air conditioning and GPS system checked out. To my utter dismay, when I went to pick up my car the next day, it was apparent that it had been broken into. Personal items, including my sunglasses and other belongings, were stolen, and my once-pristine vehicle had been brutally trashed.
Feeling shocked and violated, I sought answers from Armando, the employee who had been responsible for working on my car. However, instead of showing concern or remorse, he callously laughed off the situation. He brazenly informed me that car break-ins were a common occurrence at their dealership and that smashed windows were par for the course. His nonchalant attitude and indifference towards my predicament only fueled my anger and frustration.
The lack of professionalism and empathy displayed by Armando during our interaction was deeply distressing. Instead of taking responsibility for their negligence or offering any form of compensation, he further rubbed salt into the wound by claiming that I had waived my rights when I handed over my car for service.
While I understand that mistakes can happen, the way this dealership handled the aftermath of the break-in was nothing short of deplorable. A reputable business should prioritize the safety and security of their customers' vehicles and personal belongings, not make light of the situation or shrug it off as commonplace.
As a result of this appalling experience, I cannot in good conscience recommend Steele Loop Hyundai car dealership to anyone. Their lack of professionalism, disregard for customer property, and failure to take responsibility for their actions have left me with a sense of betrayal and frustration. I urge potential customers to be cautious and consider other reputable dealerships that prioritize customer safety and satisfaction.