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SureCritic / European Auto Repair / Southwest Auto
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Southwest Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(35 Reviews)
100
Write a Review
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Score Details

5 stars
91%
4 stars
5%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Family Owned and Serving Customers Since 1987! Family Owned and Serving Customers Since 1987!

Categories
European Auto Repair, Car Maintenance, Auto Repair
Contact
(972) 488-2525
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
11353 Mathis Ave Dallas, TX 75229
Get Directions
Southwest Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(35 Reviews)
Write a Review
Recent Reviews
CC
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Cydney C.
Mc Kinney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
10
Consistently excellent
I have been taking my Mercedes here for about 3 years and have received excellent service. They are knowledgeable and good about prioritizing repairs for me.
DE
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DAVID/CYNTHIA/CHLOE E.
Dallas, TX
Volvo XC90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
verified customerVerified Customer
Honesty
Southwest Auto was a referral from a friend who said he was treated fairly, this coming from a Army veteran who served as a mechanic repair of military vehicles.. costs are costs but finding a service garage that has the integrity and experience is key...peace be with you all.
Recommended
CH
gravatar
CHUCK H.
Dallas, TX
Volvo S40
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
verified customerVerified Customer
Great service
Very knowledgeable and helpful. Told me what was needed and what was recommended. Got me right in and out in a timely fashion.
Recommended
DM
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DEAN M.
Plano, TX
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
verified customerVerified Customer
Principles Above Personality
Dignified experience, kind and always polite. Simple oil change. Good mechanics.
Recommended
MS
Mike S.
Texas
BMW 3 Series
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2018
verified customerVerified Customer
Category: Service
Mike said everything was fine, but in the beginning he didn't get a lot of information. He received a call about what the warranty covered, but not what the staff found or what was going on or any itemization. So he feels like they skipped a step.
Recommended
SD
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SALLY D.
Dallas, TX
Volvo V70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
verified customerVerified Customer
Capable, dependable, customer oriented.
SW Auto is the only dealership and shop I’ve used for twenty years. I’ve purchased two Volvo’s from them and have always used their service department for repairs and maintenance where I can always count on the staff to care for my cars in a professional and timely manner. SW Auto is the place for me.
Recommended
DH
David H.
Texas
Saab 9-3
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/06/2018
verified customerVerified Customer
Category: Service
David said he has a follow-up appointment. They have not fixed the issue with the vehicle.
Recommended
NE
Nick E.
Texas
Volvo S60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
verified customerVerified Customer
Category: Service
Nick said he felt they looked out for him, it was a quick turnaround, and they were very up front with the issues.
Recommended
RT
Ronnie T.
Mesquite, TX
Saab 9-3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Ronnie said they are great and he can't say enough good about them.
Recommended
TL
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TIM L.
Saab 9-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
verified customerVerified Customer
Great Job!
I never actually met anyone there as this was a long distance insurance claim and repair but Randy was in contact all the way through this ordeal and that really helped me out a lot. I had my car shipped back from Dallas to Springfield, Mo and the repairs are top notch.
Recommended
MS
Matthew S.
Texas
Saab 9-3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
verified customerVerified Customer
Category: Service
Matthew said the business provided good service in a timely manner.
Recommended
MI
Maribella I.
Texas
Mercedes-Benz Sprinter Crew Vans
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
verified customerVerified Customer
Category: Service
Maribella said this business has been a blessing to her. She stated that they show more care and concern for her vehicle then the Mercedes dealership does. She said they are knowledgeable, trustworthy and very helpful.
Recommended
GS
Grace S.
DALLAS, TX
Saab 9-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
verified customerVerified Customer
Category: Service
Grace said the service was great.
Recommended
LA
Lars A.
Texas
Mercedes-Benz Sprinter Crew Vans
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Lars said the business did a great job. They provided good pricing and communicated well.
Recommended
BS
Barbara S.
Dallas, TX
Volvo XC70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
verified customerVerified Customer
Category: Service
Barbara said the service was really good. The staff was straightforward, easy to work with and friendly.
Recommended
Displaying Review 1 - 15 of 35 in total
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