business image

Southwest Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(35 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Family Owned and Serving Customers Since 1987! Family Owned and Serving Customers Since 1987!

Categories
European Auto Repair, Car Maintenance, Auto Repair
Contact
(972) 488-2525

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
11353 Mathis Ave Dallas, TX 75229
Southwest Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(35 Reviews)

CC
gravatar
Cydney C.
Mc Kinney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
10
Consistently excellent
I have been taking my Mercedes here for about 3 years and have received excellent service. They are knowledgeable and good about prioritizing repairs for me.

DE
gravatar
DAVID/CYNTHIA/CHLOE E.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
verified customerVerified Customer
Honesty
Southwest Auto was a referral from a friend who said he was treated fairly, this coming from a Army veteran who served as a mechanic repair of military vehicles.. costs are costs but finding a service garage that has the integrity and experience is key...peace be with you all.
Recommended

CH
gravatar
CHUCK H.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
verified customerVerified Customer
Great service
Very knowledgeable and helpful. Told me what was needed and what was recommended. Got me right in and out in a timely fashion.
Recommended

DM
gravatar
DEAN M.
Plano, TX
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
verified customerVerified Customer
Principles Above Personality
Dignified experience, kind and always polite. Simple oil change. Good mechanics.
Recommended

MS
Mike S.
Texas
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2018
verified customerVerified Customer
Category: Service
Mike said everything was fine, but in the beginning he didn't get a lot of information. He received a call about what the warranty covered, but not what the staff found or what was going on or any itemization. So he feels like they skipped a step.
Recommended

SD
gravatar
SALLY D.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
verified customerVerified Customer
Capable, dependable, customer oriented.
SW Auto is the only dealership and shop I’ve used for twenty years. I’ve purchased two Volvo’s from them and have always used their service department for repairs and maintenance where I can always count on the staff to care for my cars in a professional and timely manner. SW Auto is the place for me.
Recommended

DH
David H.
Texas
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/06/2018
verified customerVerified Customer
Category: Service
David said he has a follow-up appointment. They have not fixed the issue with the vehicle.
Recommended

NE
Nick E.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
verified customerVerified Customer
Category: Service
Nick said he felt they looked out for him, it was a quick turnaround, and they were very up front with the issues.
Recommended

RT
Ronnie T.
Mesquite, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Ronnie said they are great and he can't say enough good about them.
Recommended

TL
gravatar
TIM L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
verified customerVerified Customer
Great Job!
I never actually met anyone there as this was a long distance insurance claim and repair but Randy was in contact all the way through this ordeal and that really helped me out a lot. I had my car shipped back from Dallas to Springfield, Mo and the repairs are top notch.
Recommended

MS
Matthew S.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
verified customerVerified Customer
Category: Service
Matthew said the business provided good service in a timely manner.
Recommended

MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
verified customerVerified Customer
Category: Service
Maribella said this business has been a blessing to her. She stated that they show more care and concern for her vehicle then the Mercedes dealership does. She said they are knowledgeable, trustworthy and very helpful.
Recommended

GS
Grace S.
DALLAS, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
verified customerVerified Customer
Category: Service
Grace said the service was great.
Recommended

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Lars said the business did a great job. They provided good pricing and communicated well.
Recommended

BS
Barbara S.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
verified customerVerified Customer
Category: Service
Barbara said the service was really good. The staff was straightforward, easy to work with and friendly.
Recommended

Displaying Review 1 - 15 of 35 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,413 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(489 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(3 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(320 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(86 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.