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Springerville Automotive Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(52 Reviews)
88
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

Springerville Automotive Service was founded on the basic idea that everyone deserves respect. It is our mission to treat each person that comes through our door with dignity and sensitivity. We believe this attention to detail has paid off by providing us with our loyal, friendly family of customers. That’s what makes Springerville Springerville Automotive Service was founded on the basic idea that everyone deserves respect. It is our mission to treat each person that comes through our door with dignity and sensitivity. We believe this attention to detail has paid off by providing us with our loyal, friendly family of customers. That’s what makes Springerville Automotive Service the best car service in Springerville! ...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(928) 333-2120

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Arizona
511 E Main Street Po Box 269 Springerville, AZ 85938-0269
Springerville Automotive Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(52 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
One of the best
Got me in a short notice. Awesome crew

CR
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CHAD R.
Springerville, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Just easy!
The best! Super nice!
Max S. from Springerville Automotive Service responded on 02/16/2025 09:36 AM

We appreciate your fantastic review! It sounds like you're driving around with a smile, and we're glad to be part of that experience. Our team aims to keep things friendly and enjoyable—no one likes a dull car repair! If you ever need anything more, you know where to find us. Safe travels!


TU
TRAVIS U.
Eagar, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Great service and great people
Got my tires on quickly and fast communication
Max S. from Springerville Automotive Service responded on 02/12/2025 09:36 AM

We appreciate your feedback! It sounds like we were able to roll those tires on faster than you can say “Alignment.” Quick communication is our way of ensuring you’re never left hanging – sort of like a flat tire, but without the inconvenience. Thanks for choosing us for your tire needs!


RG
RON G.
Springerville, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Front end alignment
Good service as always.
Max S. from Springerville Automotive Service responded on 02/08/2025 09:38 AM

We appreciate you taking the time to share your thoughts on our service! Consistency is key, and it's great to know that we're hitting the mark for you. We're always here to keep things running smoothly. If you ever have any questions or need assistance, just give us a shout!


NN
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No N.
Springerville, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2025
0
I wouldn't even take my bicycle here
I wish you could do negative stars.
I took my one car here and the only issue I had was the fact that they never called me to tell me my car was ready and it sat there an extra 2 days...thE owner said that's not how he does business so I figured that was just a fluke mistake thing...mistakes happen.
I didn't think much about taking my other car there and they had it over a month! Has an overheating issue they fixed something supposedly and said it would be 400.00.
Every time I called they said it wasn't ready...well by the time I could pick it up (their choice not mine) they had tacked on another 200.00 the owner claimed that was always the price and I told him i was quoted a different amount. He basically said i was lying and that it was never 400. I know it was..I even wrote it down...well I went to pick up my car and he tried to explain which I told him I didn't want to hear his explanation all I want is my car out of that place. He charged me the 600. I got my car and it's still overheating...which is why I took it there to begin with...he went out and started it and say it starts real good! OK? And? It never had an issue starting so why is that some miracle?
Oh and I was going to report him to the better business bureau but guess what? That shop isn't even part of the BBB.
I wouldn't even take a bicycle there...so unprofessional...lying people who work here. The place should be shut down...permanently
If you need service please save yourself the waste of time and money and even go to show low or taylor.
I hope no one else has to go through this crap.
And the owner should be ashamed of himself and how he runs his business...and how he treats customers....word of mouth spreads fast...and negative experiences spreads faster than positive experiences.
Do better
Be better.

ES
EDWARD S.
Eagar, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Exceptional, professional service!
I always have very positive experiences at Springerville Automotive.
Max S. from Springerville Automotive Service responded on 02/01/2025 09:36 AM

We're glad to hear that you've had such positive experiences with us! It's always our goal to make your visits as smooth as a freshly paved road. If there’s anything we can do to keep those good times rolling even further, don’t hesitate to let us know!


KR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Takes care of our vehicles
They are efficient, economical n very good at communicating with us.
Max S. from Springerville Automotive Service responded on 01/27/2025 09:34 AM

We appreciate you taking the time to share your experience. It's great to hear that our efficiency and communication hit the mark for you. If only our service could fix the weather too, we'd be in business! We're here whenever you need us, so don't hesitate to stop by.


PG
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PAUL G.
Reserve, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
good attention to details
good attention to detail -quality crew
Max S. from Springerville Automotive Service responded on 01/22/2025 09:35 AM

It’s great to hear that you received such attentive service from our quality crew! We take pride in our attention to detail—it's like polishing a diamond, only we prefer shiny cars. Your support truly keeps our engines running smoothly.


BW
BRUCE W.
Alpine, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Axle seal rebuild
Did a great job
Max S. from Springerville Automotive Service responded on 01/21/2025 09:36 AM

We're delighted to hear that you were pleased with our work. A job well done is our favorite kind of compliment! If our performance was a movie, we’d aim for a blockbuster. Glad we could hit the mark for you!


AC
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America C.
Eagar, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
10
Excellent
I recently visited Springerville Automotive Services for a range of services. I'm pleased to say that the work was completed to a high standard and I’m very satisfied with the results.
Max S. from Springerville Automotive Service responded on 01/20/2025 09:35 AM

We appreciate you taking the time to share your experience with us. It's fantastic to hear that you were satisfied with our services and that we kept our standards high—we aim for at least "up to code" rather than "just winging it," after all! Your trust in us means a lot, and we look forward to helping you with any future automotive adventures. Safe travels ahead!


Verified Customer
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Truck running poorly
Excellent customer service and price. The truck is running great! Thank you!
Max S. from Springerville Automotive Service responded on 01/14/2025 09:34 AM

We appreciate your fantastic review! It's always great to hear that our team hit the mark with both service and price. We're happy your truck is running like a dream. If it ever needs a tune-up or a little pampering in the future, you know where to find us. Drive safe!


CS
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Charles S.
Eagar, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2025
0
Typical Garage Rip-Off
Went for some scheduled work and ended up paying double for the labor I was quoted and half the job was completed. When it was addressed with the owner of the garage, his immediate reaction was to get defensive which told me I was right and he was wrong. I ended up having to take my car to the dealership to get it done correctly costing me twice what it would have cost me to do right the first time. The dealership ship told me I was luck that I brought it in because the work completed was incomplete and incorrect parts were used.

LP
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Lisa Ann P.
Austin, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/20/2024
0
Leaking Oil Change & No Response from Ownership
I have tried to address this situation with the business directly, but my calls to ownership have gone unreturned and this matter is still unaddressed. Because of the possible impact of the situation, not speaking up does not feel right. I hope this is a fluke occurrence, but the lack of care or concern to the situation calls for warning to be given.

Please reference previous positive experience with this business. As a solo female traveler, finding a dependable service provider for the care of my vehicle is of great importance. It is a matter of safety.

Because of the past experience (and referral) with this business, I opted to have them care for my oil change as I passed through again. It was a basic oil change, which should be no issues. I dropped off the vehicle and picked it up with no issues. Given I was just passing through, I left town the following day.

After driving through New Mexico for the next week following my oil change, I stopped to visit a friend in Albuquerque and leaked oil all over their driveway. This was an unplanned stopover from my travels in the natural terrain. Had I not made this stop, I would not have caught the leak.

By the time it was caught, the newly changed oil was EMPTY. I immediately called Springerville Automotive Service and was told to take it in & let them know what is found. All was conveyed to / from the owner via the person answering the phone. He could not come to the phone to speak with me at that time.

The following morning, I put in 2 quarts of oil to refill the tank and took my vehicle to the nearest station. They pulled the oil filter to assess why my entire undercarriage was covered and dripping in oil. Upon inspection, they found the oil filter was replaced with no gasket. I had been driving across two states, by myself, with oil seeping out the entire time. Had I not caught it when I did, I was one trip away from a blown engine in the middle of nowhere. By myself.

Given the timing of my travels, lack of cell service and the holiday weekend, I waited to call until I was in a better headspace and physical space to speak with the owner. I wanted them to know not only the mistake, but recognize the implications of such an oversight. I was unable to reach him again, but left a message with the service member to convey the mistake and my desire to speak with management. This sort of thing shouldn't happen, and when it does - it needs to be taken seriously. My request to send photos was declined, and I was told he would text the owner to get back to me. I left name, vehicle and contact once again and reiterated I wanted a return call the following week when he returns. (It was a Friday afternoon.)

It now has been two weeks, and I have yet to hear back. And truth be told, I shouldn't have to track down any business to remedy such a glaring mistake on their end. Two calls on my end is enough. The responsibility now falls on them.

Whether I am inside or outside the community, customer care should reach anyone who steps in those doors. Mistakes happen. How we respond to them speaks volumes.

MP
MARRY SUE P.
Alpine, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
They took care of me!
Excellent service! Max replaced the battery on my 1500 Chevy pick up the same day it died.
Max S. from Springerville Automotive Service responded on 12/22/2024 09:36 AM

We're glad to hear that you had an excellent experience with us. Nothing like a quick battery replacement to get you back on the road – we like to think of it as a roadside superhero moment! If you find yourself in need of more superhero service, you know where to find us. Safe travels in your Chevy!


DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Engine manifold r & r'd.
Great job...
Max S. from Springerville Automotive Service responded on 12/17/2024 09:36 AM

We appreciate you taking the time to share your experience. It's always fantastic to hear when our efforts pay off and you found our service to be top-notch. We'll keep doing our best to keep your vehicle running smoothly - after all, we wouldn't want it having a mid-life crisis on us!


Displaying Review 1 - 15 of 52 in total
Service Coupons and Posts
We're thrilled to hear you're happy with our work and pricing! 🚗💰 We aim for the best service without breaking the bank—just like a perfectly balanced tire! Thanks for the love! #SpringervilleAutomotive #HappyCustomers
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Thank you for the fantastic review! We're thrilled to hear you had an excellent experience with our team! ?? Timely service and expert care is what we strive for. Your ride is our pride! #CustomerSatisfaction #SpringervilleAutomotive ?️
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We're revved up to see your "GREAT" feedback! ?? Thanks for trusting Springerville Automotive Service with your ride. We aim to keep you cruising smoothly. See you next time for more great service! ? #AutoCare #DriveHappy
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? Thanks for the glowing review! We're thrilled to be your go-to auto service for years. Max always aims for clarity with fair pricing—no surprises here! ? Remember, a well-maintained car is a happy car! #SpringervilleAuto #CustomerAppreciation
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Thank you for the stellar review! We appreciate the shoutout and are so pleased to hear you've had a great experience ?? #CustomerAppreciation #SpringervilleAutomotive
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Thanks for the ⭐⭐⭐⭐⭐ review! We're glad we could get your vehicle serviced promptly. Let us know if there's anything else we can do for you! #HappyCustomers #FiveStarService ?
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Thanks for the 5-star review, Lea! We're thrilled to hear you're happy with the quality tires and quick service. Safety first! ?? #CustomerSatisfaction #SpringervilleAuto
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Thanks for the love, Dennis! We're glad our team could keep your Bronco running smoothly. Enjoy the road and remember, brakes are the only thing we don't do! ?? #CustomerAppreciation #BroncoLife
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Hey there, Bill! ? Thank you for the fantastic review! ? We're thrilled to hear that Max and our crew provided you with top-notch service. ?️ We appreciate your support! #SpringervilleAuto #FiveStarService
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Thanks for the stellar review, Dennis! ? We're thrilled to hear that you had another great experience with us. Our team will be delighted to hear your kind words. Keep 'em rollin'! ? #CustomerAppreciation #SpringervilleAuto
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