business image

Steele & Bell Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(263 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Family owned and operated for 30+ years. Honest, Professional repairs and service on most makes and models. Family owned and operated for 30+ years. Honest, Professional repairs and service on most makes and models.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(585) 394-3360

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
9 Lafayette Avenue Canandaigua, NY 14424
Steele & Bell Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(263 Reviews)

FL
gravatar
FRED L.
Clifton Springs, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Tire service
Great service and efficient. I recommend Steele and Bell
Matt Y. from Steele & Bell Automotive responded on 03/27/2025 09:37 AM

We appreciate your recommendation and are glad to hear that you enjoyed our service. Efficiency is our middle name (well, not really, but you get the idea)! If you ever need anything else, just give us a shout. Happy driving!


MH
gravatar
MELISSA H.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
First Service Visit With Steele and Bell.
Awesome service from start to finish! Will definitely be returning for future service.
Matt Y. from Steele & Bell Automotive responded on 03/24/2025 09:36 AM

We’re delighted to hear that you had such a positive experience with us! It's great to know our team made your visit enjoyable from start to finish. We promise to keep the awesome service rolling for your next adventure with us. Safe travels until then!


Verified Customer
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Excellent service
Speedy, accurate and fair service
Matt Y. from Steele & Bell Automotive responded on 03/22/2025 09:37 AM

We appreciate your feedback! It sounds like you had a speedy experience with us—just the way we like it! We're always on a mission to deliver accurate service that won't break the bank. If you ever need anything else, we're just a pit stop away. Safe travels!


DR
gravatar
DAVID K R.
Clifton Springs, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
Awesome!
Great work at a Great value!
Matt Y. from Steele & Bell Automotive responded on 03/20/2025 09:40 AM

We truly appreciate your feedback! It sounds like our team hit the nail on the head with both the quality of work and keeping your wallet happy. We're always here to provide top-notch service at a price that won't make you reconsider your last meal. We're glad you chose us for your automotive needs!


MS
MIKE S.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
I was very happy with my service I got with my Truck
I will be coming back 😊
Matt Y. from Steele & Bell Automotive responded on 03/16/2025 09:37 AM

We appreciate your enthusiasm! We're glad to hear that you'll be visiting us again. It seems we’ve made a lasting impression—like a good tune you can’t shake off. Looking forward to your next trip!


PY
PATTY Y.
Stanley, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Quick but thorough inspection.
Was seen promptly at my appointment time. Prefer to use them instead of our local dealership for all future service appointments. Professional and courteous - a positive experience
Matt Y. from Steele & Bell Automotive responded on 03/16/2025 09:37 AM

It's great to hear that your experience with us was as smooth as a well-oiled engine! We're pleased that you found our team professional and courteous; we strive to make every appointment feel like a pit stop rather than a hassle. Choosing us over the dealership is a compliment we truly appreciate. We're here for all your future service needs, ready to keep your vehicle cruising along nicely!


MM
gravatar
MARK M.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Great service
Passed NYS inspection but was gonna need brake job soon, got it done same day 😄
Matt Y. from Steele & Bell Automotive responded on 03/15/2025 09:38 AM

We appreciate you taking the time to share your experience! It's great to hear that we could get you in for a same-day brake job after your NYS inspection. Keeping your ride safe and sound is our top priority—nobody likes surprises when it comes to brakes. If you ever need anything else, you know where to find us!


Verified Customer
Canandaigua, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2025
verified customerVerified Customer
8
Nice job
Honest, quick, and to the point. Good prices, and friendly service.
Matt Y. from Steele & Bell Automotive responded on 03/15/2025 09:38 AM

We appreciate you taking the time to share your experience! It sounds like you found exactly what you needed—kind of like finding the last slice of pizza at a party. We're glad our team's friendly service and honest approach made your visit enjoyable. If there's anything we can do to earn that extra star next time, don’t hesitate to let us know!


RH
RICHARD H.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Lube & tire rotation
Good service
Matt Y. from Steele & Bell Automotive responded on 03/13/2025 09:38 AM

We appreciate your feedback! It’s great to hear you received good service from us. Our team always aims to keep things running smoothly, much like a well-oiled machine. Looking forward to keeping your vehicle in tip-top shape!


LT
gravatar
Lisa T.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
10
Courteous and excellent service
Excellent service, and I appreciated getting the loaner car for the day! Thank you!
Matt Y. from Steele & Bell Automotive responded on 03/11/2025 09:36 AM

We’re delighted to hear that you had such a positive experience with our service! It’s great to know the loaner car came in handy—after all, who doesn’t love a little extra freedom on the road? We appreciate your business and look forward to serving you again in the future!


Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Great service
Dakota is the best
Matt Y. from Steele & Bell Automotive responded on 03/10/2025 09:36 AM

Thanks for the shout-out! Dakota definitely knows how to keep things running smoothly around here. It’s great to hear that you had a positive experience. We're always here to help keep your ride in tip-top shape!


JM
gravatar
JIM M.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Car inspection and service
Honest and skilled service.
Matt Y. from Steele & Bell Automotive responded on 03/09/2025 10:37 AM

We appreciate you taking the time to share your experience. Offering honest and skilled service is our motto, and it's always great to hear that we delivered on that promise. If your car ever needs a bit more pampering, you know where to find us. We’re ready to keep you rolling smoothly!


Verified Customer
Hemlock, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Quick Turnaround
My car died unexpectedly in the afternoon, was transported to Steele & Bell in the evening and they had it up and running the next morning. Excellent service!
Matt Y. from Steele & Bell Automotive responded on 03/08/2025 09:38 AM

It's fantastic to hear that we could jump into action and revive your car so swiftly! We know how nerve-wracking it can be when your vehicle plays the drama queen and decides to stop working unexpectedly. Our team takes pride in getting you back on the road, often sooner than your morning coffee kicks in. If your car ever decides to pull another stunt, you know where to find us. Drive safe!


MN
gravatar
MIKE N.
Canandaigua, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Great expert service.
Thank you!
Matt Y. from Steele & Bell Automotive responded on 03/05/2025 09:37 AM

We're happy to hear from you! Short and sweet, just like a well-tuned engine. If you have any more thoughts or questions, feel free to drop them our way. We’re always here to help!


SM
gravatar
SCOTT M.
Port Gibson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Fast and easy
Always a pleasure to deal with took care of my truck,in an hour, Dave was very helpful and courteous.
Matt Y. from Steele & Bell Automotive responded on 02/24/2025 09:37 AM

We appreciate you taking the time to share your experience. It’s great to hear that our team was able to take care of your truck in a timely manner. Dave certainly knows how to keep things moving – maybe we should get him a cape! We look forward to keeping your truck running as smoothly as your compliments.

Service Coupons and Posts
Thank you for the kind words! 🚗👏 We're thrilled to keep your Outback safe and sound with those new brakes. It's always a pleasure to have loyal customers like you! We’ll keep on rolling to provide the best service around! #SteeleAndBell #BrakingNews
Learn More

🚗✨ Thank you for the amazing shoutout! We're thrilled we could get you in for that inspection without the wait. Who knew getting it checked could be so fun? 😉 We're here to keep your ride happy and hassle-free! #CustomerService #SteeleAndBellAutomotive
Learn More

We're so glad we could get your auto inspection-ready! 🚗💨 A little extra TLC goes a long way. Thanks for trusting us with those repairs and for your patience—it paid off! Here’s to smooth rides ahead! 🥳 #AutoCare #InspectionWin
Learn More

Thanks for the tire-riffic review! 🚗🛠️ We're thrilled you enjoyed our service and explanations. Remember, we’re always here to keep your ride in tip-top shape! Come back anytime! #SteeleAndBell #TopNotchService
Learn More

🚗💨 We’re revved up to hear you enjoyed our fast and honest service! We strive to keep those prices friendly, just like our team. Thanks for putting the pedal to the metal with your review! 🛠️✨ #SteeleAndBell #CarCareHeroes
Learn More


We’re thrilled to hear you enjoyed our friendly service! 😊 At Steele & Bell Automotive, we strive to keep things running smoothly—and with a smile! 🚗💨 Thanks for the kind words! #CustomerCare #AutoExperts
Learn More

We're revved up by your review! 🚗💨 Quick service and expert fixes are our top gear! We're glad we could get you back on the road in no time. Thanks for supporting your local pit crew! 🙌 #LocalBusiness #FastService
Learn More

Thank you for the fantastic review! 🌟 We're thrilled to hear you enjoyed our customer service. We promise to keep the good vibes rolling and your wheels spinning smoothly! 🚗💨 #CustomerCare #SteeleAndBellAuto
Learn More




We love hearing that our new team is keeping the high standards you know and love! ?? Thanks for being a loyal customer—your trust means the world to us! Here’s to many more smooth rides together! #SteeleAndBell #HappyCustomers
Learn More

Thank you for the shout-out! ?? We love keeping your ride smooth and squeak-free! Remember, we’re always here to help keep your truck in tip-top shape. Until next time, drive safe! ?️ #AutoCare #SqueakFree
Learn More

Thanks for the love! We're thrilled to keep your rides running smoothly and your thumbs up! ?? If we had a trophy for repeat customers, you'd win it every time! ? #SteeleAndBell #CustomerAppreciation
Learn More

We're revving up the thanks for the fantastic review! ?? Matt and the crew are thrilled to hear your truck is back in action. It's our pleasure to keep you rolling smoothly! ? #SteeleAndBell #AutoMates
Learn More

Thank you for the shout-out! ? We’re thrilled our scheduling is easier than parallel parking! ?? Great communication and fair pricing are our jam! Your support drives us forward. ?️ #CustomerLove #SteeleAndBellAuto
Learn More


Thanks for the fantastic review! We aim to keep your wheels spinning and your smiles shining! ?? Your recommendations fuel our passion! Keep cruising with us! #SteeleAndBell #AutoMagic
Learn More

?✨ We're thrilled to hear you felt like a VIP at Steele & Bell! Our team loves to roll with the punches, especially when it comes to getting you back on the road. Thanks for trusting us with your ride! #CustomerCare #AutoHeroes
Learn More

Big shoutout for the 5-star love! ?? We promise to keep your ride as smooth as your compliments. Thanks for trusting us to keep you moving! ? #AutomotiveExcellence #SteeleAndBell
Learn More

Thanks for the kudos! We're thrilled Matt and Dakota could help you brake the cycle of trouble! ?? No more driving on thin lines! Glad your ride's running great now! ?✨ #SteeleAndBell #AutoHeroes
Learn More

?? Speedy service is our middle name! We appreciate the shoutout for our timely work. We're here to keep your wheels turning without the wait! ?️ Thanks for choosing us! #FastAndReliable #SteeleAndBellAutomotive
Learn More

Thanks for the awesome review! ?✨ We like to think of ourselves as your automotive superheroes—always ready to save the day on short notice! ? Stay tuned for more tireless service! #QuickFix #SteeleAndBellAutomotive
Learn More

Thanks for the fantastic review! ?? We’re thrilled to hear that our team kept you in the loop and offered a rental car—because nobody likes being left on the roadside! ? We appreciate your support! #SteeleAndBell #CustomerCare
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thank you for the kind words! ? We're thrilled to carry on the legacy of great service and honesty. After 30 years, we’re still here to keep your wheels turning! ?? Come visit us anytime! #SmallTownPride #SteeleAndBellAutomotive
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

We're thrilled to be your go-to pit stop! ?? Our team loves keeping your ride happy and healthy. Thanks for trusting us with your wheels! We promise to keep the friendly vibes rolling. ? #SteeleAndBell #AutoCare
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thank you for the fantastic review! ?? We're thrilled to hear about your speedy service experience! We promise to keep the quick fixes coming, so you can zoom away in no time. ? Cheers to many more years together! #SteeleAndBell #QuickService
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thank you for the awesome review! ? We're thrilled you enjoyed our knowledgeable and friendly service. Small but mighty is our motto! ?? We're here to keep you rolling smoothly! #SupportLocal #AutoCare
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

We're revved up to hear you had a great experience with your inspection! ?? Our team is always here to keep your ride in top shape. Thanks for trusting Steele & Bell Automotive! ? #CarCare #FiveStarService
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

We’re over the moon ☁️ about your glowing review! ? Huge shoutout to Matt for keeping things smooth with that moonroof and those squeaky brakes. ?? We appreciate your trust in us! #CustomerServiceGoals #SteeleAndBellAutomotive
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thank you for the awesome review! We're thrilled to hear your car is running like a top! ?? Our team loves giving your vehicle the TLC it deserves—without breaking the bank! ? Cheers to many more smooth rides ahead! #SteeleAndBell #AutoCare
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thanks for the love! ? We’re thrilled to be your go-to auto repair shop in Canandaigua! Your rides are in good hands—no grease stains included! ?? #AutoExcellence #SteeleAndBell
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thanks for the 5-star love, Joelle! We aim to exceed expectations and under-promise, over-deliver. ?⭐️ #CustomerAppreciation #SteeleAndBellAutomotive
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

We're thrilled you had an 'amazing' experience with us! ⭐️ Thanks for highlighting our quick and knowledgeable service! We aim to keep all our customers happy. #TopNotchService #HappyCustomers
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

? Thanks for the glowing review, Abigail! We're thrilled to have been there for you and your little one. ?⏱️ We appreciate your support! #SteeleandBell #AutomotiveExcellence
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Hey there! ? We're thrilled to hear you had a great experience with us! Getting you in on the same day is just how we roll! Thanks for choosing Steele & Bell Automotive! #CustomerSatisfaction #5StarService
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thanks for the 5-star review, Joelle! ? We're thrilled to hear you had a positive experience with our friendly and knowledgeable staff. See you next time! #CustomerSatisfaction #SteeleAndBellAutomotive
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thanks for the awesome review, Laura! ? We're thrilled to hear you had a great experience with us. We're always here to keep you rolling smoothly! ?? #HappyCustomers #SteeleAndBell
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

? Thank you for the spectacular review, Sharelix! We're thrilled to be your go-to mechanic and to hear that we've kept you rolling. We're here to keep you on the road in style! ?✨ #SteeleAndBell #BestInTown
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thanks for the ✨ review, Bill! We're glad we could get you back on the road in no time. Your support means a lot! ? #SteeleAndBellAuto #HappyCustomers
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thanks for the shining review, Gillagan! We're thrilled to have made your experience quick and easy. ?⭐️ #SteeleAndBellAuto #HappyCustomers
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thank you for the 20+ years of trust and support, Marion ?. We're thrilled to have you in our automotive family. Here's to many more years of smooth rides! #CustomerAppreciation #AutoFamily
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thank you for the 5-star review! Our team is thrilled to hear about your positive experience. We pride ourselves on being professional and knowledgeable. Your support means the world to us! ?✨ #CustomerAppreciation #SteeleAndBellAutomotive
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Hey Harry! We're here to rescue you from those bad jams! ?? Thanks for the 5 stars and for being part of our auto fam! #SteeleandBell #HappyCustomers
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More

Thanks for the stellar review! ? We're thrilled to hear that Matt has kept up our tradition of expert service and customer care. We're here to keep you and your car happy! ? #ExpertService #CustomerCare
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.