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Stephens Automotive Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(556 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Stephens Automotive is a proud leader in the sale of reliable, late model used cars, trucks, SUVs, vans, and hybrid vehicles. Stephens Automotive is ideally located on Beaver Drive in Johnston just off of Merle Hay Road. For over 20 years, Stephens Automotive has been serving Des Moines and surrounding communities, including Ankeny, Clive, Grimes, Johnston, Urbandale, West Des Moines, and Windsor Heights. ...more

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(515) 278-9994

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
5320 Nw Beaver Dr Johnston, IA 50131-1334
Stephens Automotive Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(556 Reviews)

AG
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ANGIE G.
Johnston, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
So easy and helpful
Stephens makes car maintenance easy and convenient. They are so kind, reasonable-and fast!

EW
Ed W.
Johnston, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Ed said they do what he needs them to do.
Recommended

DM
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DOUG M.
Johnston, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Great service
Very friendly people to work with. Car done in a timely manner!!! Knowledgeable and professional.

CM
Charity M.
Newton, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
Category: Service
Charity said her experience was very good and Jess was very straightforward.
Recommended

JM
JOHN M.
Des Moines, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
oil change and inspection
Very great service and knowledgeable staff. Very helpful.

PP
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PAULA P.
Woodward, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Excellent
As a single parent of 3 boys, Stephens has always taken care of us for both auto purchase and ongoing auto repair. Top notch.
Thanks again Jeff and the Stephens team for keeping us on the road.

SG
Steven G.
Perry, IA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2024
verified customerVerified Customer
Category: Service
Steven said he told the business what was wrong with his vehicle. He said it was a leak and the business called him a week later saying the problem wasn't a leak. Steven said his vehicle is still leaking and the business later identified that it was a problem with the water pump. Steven said he already had identified the problem and had told the business. He says they quoted him $2500 for the diagnosis but charged $3800 to identify the problem.
Not Recommended

MM
Matthew M.
GRIMES, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
Category: Service
Matthew said they got his vehicle fixed, he had taken it to 3 other different places before bringing it to them.
Recommended

MW
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MIKE W.
Johnston, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Great service!
Great experience, as always! Really appreciate their expertise.
Thanks.

LW
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LARRY W.
Des Moines, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Quick , thorough and easy to deal with.
Awesome place! They do great work and easy to deal with.

BD
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B0B D.
Clive, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
Quality service
I’ve used Stephens to service my autos for years, it’s family owned, they get the job done on time and budget. I never worry that they are doing unnecessary work either, a quality small business

MM
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MIKE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
Very Informative and always very pleasant to work with.
Always very informative and very pleasant to work with.

AG
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ALLAN G.
Johnston, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Great service !
All the work was done quickly and efficiently

CR
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CHERYL R.
Des Moines, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2024
verified customerVerified Customer
10
Great job like family customer for 32 years
Jeff does a great job. Like family.

RP
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RUDY P.
Altoona, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Quick, Friendly & Knowledgeable
Called at 8am with an issue on my fiancée's car and got it back by 3pm same day! I needed a loaner and they had one available too, Jeff was very knowledgeable and I didn't feel pressured to spend more than I felt like I needed to spend. Also shoutout to Debbie, his mom who helped me check-in, she was the kindest woman ever.

All in all, I will absolutely be recommending Stephen's to everyone I know.
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