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Sterling Car Care By the Bay

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(306 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Sterling Car Care By the Bay is your one stop family owned and operated full service automotive repair shop. Sterling Car Care By the Bay is your one stop family owned and operated full service automotive repair shop.

Categories
Auto Repair, Tire Sales and Repair, Car Maintenance
Contact
(586) 725-8111
Opening in 25 minutes
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
35361 23 Mile Rd New Baltimore, MI 48047-2018
Sterling Car Care By the Bay's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(306 Reviews)

RC
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Ripitup65 C.
Fair Haven, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2021
1
Every estimate was way over priced, any job.
I have them do mainly oil changes, (the only thing I trust them with). The estimates for work they claim needs to done is over priced. Jobs that I did have them do needed a follow up to re-correct the issues. Now their oil change prices are going up, so it looks like I'll need a new place to go.

EZ
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ernest z.
New Baltimore, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2020
Insane cost! Cost more than a ford dealership
Wanted over $300 for a tune up with new spark plugs and wires on a V-6 Mustang. Did it myself with Ford Motorcraft parts for less than $90. On Mustang's engines you don't have to remove the intakes and other parts to change the plugs by the firewall like most cars today with front wheel drive.
Not Recommended

KC
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Karen C.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2018
Great place for our car repairs and service!
We are always happy with Sterling Car Care's service and repairs for our Audi A6. We trust this shop with all of our car needs. They are honest and fair and deliver what they promise in a timely manner.

My brakes started to make a horrible noise last week and when I called they got me right in and took care of the problem. I am glad they are in the neighborhood and always there for us.
Recommended

MM
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Megan m.
New Baltimore, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2018
Very poor service
It all started a month ago when i took my mothers car in too get serviced 1800 later and i am out a transmission due too poor judgement of the mechanic there... I feel like because me and my mother were women they gave us the run around on things like we were stupid and didnt know what we were talking about...4 times the car was beought back for a problem they caused and now there saying it wasnt there problem when my car is useless to drive now... Joe at the front stated they were going to make things right and get a rebuilt trans then turns around half hour later and says its not there fault and there not responsible for it... I feel very sad that theres people and places out there like this... I have alot of family and friends that go too this place but wont be anymore because of this..
Not Recommended

MM
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Megan m.
New Baltimore, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2018
Bad service
Would not recommend this place! Nightmare is all i have to say...
Not Recommended

DM
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Denise M.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Always exceptional service
I have been taking all four of my vehicles there for many years.. they are honest, efficient, and always helpful. I will not go anywhere else! Great place
Recommended

JH
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JEFF H.
New Baltimore, MI
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
verified customerVerified Customer
The workers
The workers
Recommended

MD
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MARY ANN D.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2017
verified customerVerified Customer
Nice job
Work done in timly manner, friendly and accomodating.
Recommended

TG
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THOMAS G.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
verified customerVerified Customer
Honest Repair
Took my car to another repair shop, got an estimate of work needed for $1700.
Took it to Sterling Car Care for a "second opinion" and found one issue was a warranty repair, and the other things weren't needed just yet!
That's HONESTY!
Love to keep my business in New Baltimore area when possible, will always try Sterling Car Care first.
Recommended

JS
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JERRY S.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
verified customerVerified Customer
Brake repair
Timely repair, kept us informed about what needed to be done and provided an estimate of the cost.
Recommended

JS
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JAN S.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
verified customerVerified Customer
honesty
Been doing business with them for years
Recommended

MD
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MARY D.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2017
verified customerVerified Customer
I found this company thru AAA and feel they do an excellent job and give the best prices around. Very happy with the service provided.
Sterling Car Care is just that and more. Excellent service and prices.
Recommended

JW
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JACKIE W.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
verified customerVerified Customer
Very professional. I like when I ask a question things are explained in a professional manner.
Excellent.
Recommended

RR
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RANDY R.
New Baltimore, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
verified customerVerified Customer
Friendly staff. Knowledgeable.
Great service. Thanks.
Recommended

CK
Carolyn K.
Saint Clair Shores, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2017
verified customerVerified Customer
Category: Service
Carolyn said she was told by another business that she paid too at this facility.
Not Recommended
Glen D. from Sterling Car Care By the Bay responded on 10/31/2017 04:24 AM

Hi Carolyn,

We did quite a bit of work to your vehicle. It came in for a stalling conditioned. We monitored it and found it was loosing crank position signal. We had to pull the computer and check the wiring to the sensor, which isn’t easy access, found there was a wiring issue in the signal wire. We then had to pull that wire out of the loom ,which again isn’t easy access, and replace it to have a good wire to the sensor. Then we found the sensor was also not working properly. Possible shorted out from the wiring glitching, so we then had to replace the sensor and your vehicle was running good. We had spent quite a bit of time on your vehicle. It is bothersome another shop would talk down on a shop in reality they have no idea what we had done. Your nationwide warranty on that repair is 2yrs/ 24,000 miles. I hope to see you again, enjoy the rest of your week. :)


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