Diana said the delays were due to her insurance company. She called in to get updates more often than they reached out to her, David did a good job.
Recommended
MA
Muzhgan A.
ALISO VIEJO, CA
02/12/2025
Verified Customer
Category: Collision
Spoke with Wice A. They have had work done there before and it was good.
Recommended
AG
Avro G.
NEWPORT BEACH, CA
08/27/2024
Verified Customer
Category: Collision
Avro said Paula was very professional from beginning to end. Paula made arrangements for rental car and she really appreciated that. She was very pleased with Paula.
Recommended
KT
Kacey T.
COSTA MESA, CA
08/14/2024
Verified Customer
Category: Collision
Kacey said the door on the passenger side of her vehicle didn't open now, after the repair. Her vehicle was not ready on time and it took so long to get it back because of supply issues. She had to keep calling them for updates on her vehicle.
Recommended
SL
Sarahi L.
SANTA ANA, CA
08/08/2024
Verified Customer
Category: Collision
Sarahi stated that she wasn't sure if the overall work was supposed to be fully smooth or if there was obviously going to be some imperfections, and she did see some imperfections. She said that she opened the trunk and that was when she realized that paint didn't seem smooth, and like it didn't dry well or there was too much paint. She said that it seemed like when she got the vehicle back there were some scratches on it and she didn't mention it to the niece because she said they were there before but she said that they werent.
Recommended
JV
Jesus V.
ORANGE, CA
07/31/2024
Verified Customer
Category: Collision
Jesus said it was delivered maybe a week after promised, there were a lot of part delays from the manufacturer. The facility is certified Land Rover, that is why he chose it.
Recommended
MR
Mark R.
HUNTINGTON BEACH, CA
06/20/2024
Verified Customer
Category: Collision
Mark said he chose this facility because of their reputation. Overall, he had a great experience.
Recommended
CC
Charlie C.
TUSTIN, CA
05/22/2024
Verified Customer
Category: Collision
Charlie said he chose them because they do excellent work and have great customer service.
Recommended
JB
Justin B.
CYPRESS, CA
05/22/2024
Verified Customer
Category: Collision
Justin said he was recommended by someone at a Lamborghini place to this facility.
Recommended
MC
Michael C.
IRVINE, CA
05/17/2024
Verified Customer
Category: Collision
Michael said they called him everyday updating him on his vehicle.
Recommended
OC
Oussama C.
ANAHEIM, CA
03/22/2024
Verified Customer
Category: Collision
Ousamma said the customer service is amazing at this business. The personnel went out of their way to make sure that the experience was wonderful. They were thorough, made everything clear and precise. He would definitely use this business again.
Recommended
BJ
Bill J.
Fountain Valley, CA
03/14/2024
0
Stay away
Stay away
YS
Yolanta S.
SAN JUAN CAPISTRANO, CA
02/27/2024
Verified Customer
Category: Collision
Yolanta said she was not kept adequately informed during the repair process but is very happy with everything.
Recommended
JC
Jordan C.
SANTA ANA, CA
12/18/2023
Verified Customer
Category: Collision
Jordan said he went there because they are a certified BMW repair facility.
Recommended
WA
Wendy A.
LADERA RANCH, CA
11/30/2023
Verified Customer
Category: Collision
Spoke with Jackson. He said that they did a great job and had great customer service, but there were a few things he had to tweak after getting it back.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.