Service Department's Reviews

4.7

(1,072 Reviews)

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Recent Reviews

CHESTER C.

Washington, PA

11/08/2024

Category: Service

It's everything on my car in a very timely fashion

Had my card and those are dealership they had it two and a half hours couldn't fix it didn't know what was wrong with it. After an hour 40 minutes here they fixed it and gave me my car back washed and everything. I'll be going here for my service from now on and possibly buying a new car.

Richard L.

Wheeling, WV

10/25/2024

Category: Service

Quickfix

Fast,commendable, courteous service. Nice modern waiting area.

Barry S.

Weirton, WV

09/04/2024

Category: Service

Straub service department

Once again Crystal was a pleasure to work with. Came as a walk-in for an oil change and added a State inspection at the Last minute, no problem had me out the door in under 2 hours. GREAT service@

Jason D.

Martins Ferry, OH

07/25/2024

Category: Service

Incompetent and rude.

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 I asked for insurance quotes for a property in Pennsylvania. I was given numbers. Based on those numbers, I worked out a budget and determined I could make an offer on this house. I started the process. About three weeks into the process after I paid for tests, inspections and earnest money ($2348 total according to the receipts), I discovered that the insurance information I was given was completely wrong. I had to figure out the information Jen Forget gave me was wrong on my own through independent research. If I had trusted Jen, I would have closed on a house I couldn't have kept and would have lost to foreclosure. The age and material of the roof was critical and would make getting a policy extremely expensive and so impossible with my budget. It also turned out that my car insurance would go up by $500 per year because of the rates in Pennsylvania vs Ohio. I confronted Jen about it and her response was that the address difference slipped her mind. I'm not sure how something as significant as a $500 a year rate increase based solely on the address just didn't occur to someone who is a director of insurance services. Jen then said that if $40 (which was actually an incorrect amount) a month was going to make or break me, I shouldn't be buying a house. So she makes a mistake that costs me $500 a year with me on limited income and then decides it's her decision whether or not I should really be ok with her mistake. I'm not sure anyone would be ok with a business costing them $500. That doesn't even consider the staggering difference in the cost of the home policy because Director Jen wasn't aware of the importance of telling me the age and material of the roof could drastically affect my insurance rate and possibly make it impossible to even get insurance. I called the dealership to complain and spoke to Manager Dan (apparently of Nissan). Dan was immediately belligerent and at first told me "no one did anything to you" and denied all responsibility. Then Dan admitted a mistake was made and said that I "must be pretty cool to never make mistakes". I've made mistakes but none that cost people thousands of dollars. As a professional I certainly wouldn't have acted like a high school bully and antagonized them. I have screenshots and emails where Jen Forget admits the mistake. I had to let the house go because I couldn't afford the insurance. Thanks to the fine folks at Straub, I'm out $2348. As a first time home buyer I expected to be able to trust someone with the job title of "Director" to do her job properly. That was a mistake. It was also a mistake to trust a "Manager" like Dan to be professional.

Unique M.

Wheeling, WV

12/13/2023

Category: Service

Service was 10/10!

Took my truck in for an oil change, and tire rotation. Brandon in service was extremely helpful, and kind when getting me in. Got me in and out in less than 30 minutes, and washed my truck as well! Very please with Straub, and Brandon in service! Will continue to keep coming back!

Rob Z.

Yorkville, OH

11/24/2023

Category: Service

Recall and potential problem

Took my 09 Santa Fe in for a recall and the service department located a serious problem on my vehicle. It needed repaired immediately but the service department did not do this work. The department was extremely concerned about the issue and helped me find a potential person to help me. Had they not of spotted the problem I could have had a serious accident. Thank you for your service and professions in handling this probkem

Tom R.

Bridgeport, OH

09/29/2023

Category: Service

5 Star Service

I took my 2020 Elantra in for a regular service and was very well pleased with the work Hyundai did on it. The cost was reasonable, the job was done quickly, the personnel were helpful and courteous to me. There's no doubt, I'll be back.

Shannon F.

Proctor, WV

08/28/2023

Category: Service

Inspection

I had my state inspection at Straub Hyundai in Ohio County, WV. I love being able to book my appointment online and saying exactly what I need done. Although the appointment took longer than expected, their waiting area has been updated and is very comfortable and welcoming while you wait. Also, I believe the nice lady that waited on me was Amy, I went to pay and she told me I didn't owe anything. She used a coupon for me and made my inspection free. A gentleman on the dealer side stopped and talked to me as I was just browsing around the lot while waiting for my car to be done and he was super kind as well. Never pressured me after I told him I was just passing time but kindly told me if I needed anything what his name what (I don't remember his name unfortunately) and to just ask. Always friendly people here.

Barbara D.

Flushing, OH

08/11/2023

Category: Service

Very Good

I took my Hyundai in for an oil change. Over all a very pleasant experience. They even washed my car. The only complaint I have is that they never give a car so that I can go to Hobby Lobby to shop while they work on the car.

Richard L.

Wheeling, WV

05/18/2023

Category: Service

Went in for a low tire

I went in for a low tire without an appointment. They fixed my tire, did a recall update , and 30 point inspection on my sonata sport in less than an hour. NO CHARGE!

Thanks for the timely outstanding service. Rick Link

Richard L.

Wheeling, WV

01/24/2023

Category: Service

Inspection

I got a state inspection, checked a low tire, and a car wash in a timely manner. All work no charge!
EXCELLENT!!!!!

J P.

Saint Clairsville, OH

11/18/2022

Category: Service

Dishonest

In mid September of 2022. My daughter purchases a used car. Her first big adult buy. I wanted to take her to a well known place and trusted dealership. So went here she picked a car she liked and was in her budget. A 2017 Kia Sportage. Boy was I wrong. Around day 20 of ownership the Kia wouldn’t start. Called and talked with service department at Honda. I would put their name but can’t remember it. He said it sounds like the key fob battery. Ok. So we changed the key fob battery. Kia start two days then didn’t start again. Call back he said Kia and Hyundai are the same platform and transferred me to them. Got Max. Talking with Max set a day to bring it in. I informed him if I get it started I was going to bring it and drop it off. So got it started we got it up there. It was there for 3 weeks. Got no updates on the car had to call them to find out what was going on. Max said the tech said the battery was bad and needed replaced. (Everything in or on the car would come on and work just wouldn’t start). In this time frame the first car payment was made. Pick the car up October 25th after she paid over $300 for a battery. Drove one day and it didn’t start the next four days. Called Max told him the car was doing the same thing. He said to bring it back and they would look at it again. I asked if going to take another 3 weeks and he said no we will work it in. Dropped the car off on Oct 31 check engine light came on as well that day. Waited until Friday to call them. Again no update from Max. Customer shouldn’t have to call to get updates on there cars. Max says tech said its the starter and the check engine light is the catalyst converter. Now the 2nd payments is being paid, the snow has started and her car is still there. So I stop in to have talk with Kyle the used car sales manager. He seemed to think this was ok and no big deal. Joey stepped in and stated he would call me today as well and I’m still waiting for that call from him because apparently he is off from what I’m being told. The salesman says they don’t keep junk cars with issues and do an inspection on them and only keep the ones that pass. I would love to know what the inspection consists of(I asked and got no answer on what they do for it). 4 wheels and all the body panels good to go? Don’t by from here at least not the one at the highlands. Dealt with Elm Grove Ram bought a Jeep they are a great place. They call you and keep you informed it’s amazing. Same with Glen Dale had paint and body work done there on a car. Great customer service there too.
Way to take advantage of a female customer.

Danny C.

Barnesville, OH

2021 Hyundai Elantra

04/18/2022

Service Type: Repair

Verified Customer

Category: Service

Ask more qustions

Took my vehicle in for free maintenance oil change. After the fact when I was charged for it , I guess I should have ask if this mileage acceptable .I feel they should have told me that it was not in the time frame and scheduled me for a later date. I also think Hyundai is as much at fault. If they are going to give you x number of oil changes ,then let the customer decide if they want want their oil changed sooner and after the free changes are used then the customer can then pay for their maintenance.

Employees worked with

HEATHER M WHITE

Assistant Service Manager