business image

STS Quality Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(524 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

STS has been servicing vehicles in the Greater Seattle Area since 2010 with a high rate of client satisfaction. With thousands of customers, we’ve handled everything from domestic to foreign-made vehicles. Our 4,335-square-foot building offers a flexible work area and a 560-square-foot customer lounge. We place a premium on quality above STS has been servicing vehicles in the Greater Seattle Area since 2010 with a high rate of client satisfaction. With thousands of customers, we’ve handled everything from domestic to foreign-made vehicles. Our 4,335-square-foot building offers a flexible work area and a 560-square-foot customer lounge. We place a premium on quality above quantity. Therefore, every service is accompanied by honesty and professionalism from our ASE Certified Technicians. ...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(425) 787-6600

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
17205 Hwy 99 Lynnwood, WA 98087

Affiliations

ASE
ASE - Master Certification
STS Quality Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(524 Reviews)

RD
gravatar
Rebecca d.
Lake Stevens, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Great Service
STS Quality Auto Care is just that 5 Star Quality! Jeff was soo Awesome, Clear and Communative about what the issue was and straight forward about pricing etc. I knew my Car was in great hands! The establishment upstairs waiting room was comfortable and quiet as well! Thank you STS!!

KC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Repair cooling system
Im 100% satisfied

JF
John F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
BMW 330i coolant system
Jeff did a fantastic job. He kept me informed about the work he was doing as he was doing it. He did the work faster than I expected. As I use to work on this car myself, I know the challenges a bmw call provide. I would highly recommend this shop to anyone that needs a car worked on or a simple oil change.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
9
Great service
Had a fuel pump change and these folks did only what was required.

Verified Customer
Mercedes-Benz C320
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
9
First service
Thank you for making my first experience with STS a pleasant one! I am glad I ordered the full digital analysis, and I appreciate your documentation on it. So far so good!

GS
gravatar
Gary S.
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Awesome
Everybody there is awesome good attitudes very friendly would not hesitate to recommend this place for automotive repairs. THANKS FRANK BAKER

NW
gravatar
nasreen w.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Staff very friendly, wonderful work.
I always satisfy with STS staff behavior and their work.

MP
gravatar
Mariana P.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Pre Purchase Inspection
STS took a vehicle in for me last minute that I needed to have thoroughly inspected before I purchased it - they went above and beyond, took the time to go over everything in detail despite the fact that the ship was super busy with other customers and it being the last day before new year’s eve! Everyone was knowledgeable and easy to work with. I ended up buying the vehicle they inspected for me with confidence, you really do get what you pay for and if you need a vehicle inspection I recommend STS 1000000000%!

PS
gravatar
Patrick S.
Ford F-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
9
Always Great to Work With!
Stephanie and team are always welcoming and great to work with!

TN
Tom N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
9
Excellent Service!!
Fast, open, honest.
Much less than expected

AF
Akira F.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/18/2024
verified customerVerified Customer
5
Overall positive experience, but there's still room for improvement.
This was my first time using this shop, and the staff were very nice and friendly. They explained everything clearly, which I really appreciated. I would have given a full 5 stars and a 10/10 rating if not for an issue with my car after the repair. After the control arms were fixed, some parts weren’t tightened properly, causing a loud noise. This happened just as I entered the I-5 highway, which was quite alarming since I didn’t immediately know what was wrong. On my way back to the shop, other drivers signaled to me that something was dragging under my car. Once I realized what was happening, I returned to the shop, and the mechanics addressed the issue very quickly. While I appreciate their prompt response, I wish they had taken more time to carefully check the car before returning it to me. Unfortunately, this incident disrupted my plans for the day and required me to reschedule. I wouldn’t say the experience at the shop was terrible, but there’s definitely room for improvement in their service quality and attention to detail.

Verified Customer
Lynnwood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
Great service, never overselling
Great service, never overselling

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Great service!
These folks do great work - Tiffany and Jeff are a pleasure to work with.

SV
Salvador V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
9
I ‘ve been there several times and .it’s been a placer
I just wanted to saying thank you

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Service
Wife took her Land Rover to the shop this week and very pleased with the service. Staff are dedicated professionals, and very knowledgeable about testing/fixing cars. Highly recommended!

Displaying Review 1 - 15 of 524 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.