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Suburban Hyundai of Troy

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
10
Total ReScores
4.8
ReScore Average
78
Net Promoter Score ®

Business Details

Contact
(248) 341-9900
No Business Hours Provided

Business Hours

* America/Adak
1814 Maplelawn Troy, MI 48084
Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 Reviews)

BG
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Brian G.
Madison Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Sales
Exceptional service and sales
From start to finish the process could not have been any smoother!

EB
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Edward B.
Leonard, MI
2022 Hyundai Tucson Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2022
verified customerVerified Customer
8
Category: Sales
Purchasing from Mario Woodard
Mario was a delight to deal with. He was very knowledgeable, and very well versed in the features and operations of the vehicle. I doubt that I'll ever understand how to use all the features that Mario knew off the top of his head.
Perhaps the best informed, and competent sales associate that I've had the good fortune to deal with. Top notch. I hope to deal with him again.

I wanted to change my recommendation to a 10, but the system won't let me.

Ed B.
JEFF B. from Suburban Hyundai of Troy responded on 02/28/2022 06:07 AM

Thanks for the review, anyway to a 5-star would be great, Mario could use it for have customer service index rating. Thanks and enjoy the new Hyundai. 

JEFF B. from Suburban Hyundai of Troy responded on 03/01/2022 05:48 AM

MARIO STILL LOOKING FOR RE-SOCRE


VN
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vishwa N.
Farmington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
8
Category: Sales
Pallisade is Great
All are great, Appreciate your efforts

SJ
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Shaunte J.
Pontiac, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
verified customerVerified Customer
0
Category: Sales
6 credit pulls
My credit was pulled by 6 different credit sources without my consent. Financial department tried to push Hyundai financial on me. And over ran my credit to do damage. But I had to research to find a way around Hyundai. I would have went with anyone other than Hyundai at that point because of them over pulling my credit.
JEFF B. from Suburban Hyundai of Troy responded on 02/17/2022 05:48 AM

Shanunte, Sorry you feel that why, We just tried to get you the best possible rate and lowest payment. I thought you and your Mom were happy when you left. I thanked you before I left and hope you are enjoying the new Palisade. Would love a re-score if possiable. Please let me know if you need anything. Stay safe. 

JEFF B. from Suburban Hyundai of Troy responded on 02/18/2022 07:11 AM

CREDIT WAS PULLED ONCE AND SEND TO OUR BANK OF LENDERS, ONLY COUNTS AS 1-PULL AGAINST YOUR CREDIT. NOT 6, WHEN YOU SUBMIT APP IT GIVES US PERMISSION TO SEND TO OUR BANK OF LENDERS. 

JEFF B. from Suburban Hyundai of Troy responded on 02/28/2022 06:08 AM

Could you please, re-score a 3-star woul be great, Please enjoy the new Palisade


Verified Customer
Farmington Hills, MI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
9
Category: Sales
Pallisade is Great.
Appreciate efforts from start to finish, Process is smooth.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2022
2
Category: Sales
Hyundai palisade with unwanted accessories 2000 $ worth.
As a buyer I need to buy accessories with out my interest on the car. Which is very painful.
JEFF B. from Suburban Hyundai of Troy responded on 02/10/2022 05:59 AM

Sorry you feel that way, All other dealers in Michigan are charging a Market base adjustment of 5k to 10k over MSRP, We try are best to need customers needs. I also held Palisade for you and accepted a personal check from you. Sorry you are not Happy, this will affect Mike in his quest for President club, over in 1st month. I hope you will reconsirer and re-score this for Him.  

JEFF B. from Suburban Hyundai of Troy responded on 02/17/2022 05:49 AM

Mike called and talked to you, looking for the re-score. 

JEFF B. from Suburban Hyundai of Troy responded on 02/28/2022 06:09 AM

Mike said you were going to rescore us a 3 or 4 star would be graet.

JEFF B. from Suburban Hyundai of Troy responded on 03/01/2022 05:49 AM

MIKE STILL WAITING ON RE-SCORE


Verified Customer
Troy, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Sales
Very Helpful!
Mario helped me find and purchase my first car, the 2022 Tucson and was extremely friendly, helpful and understanding. He helped me feel really confident in my decision and gave me all the options and information to make an informed decision. Will definitely be returning/recommending Hyundai (and specifically Mario!)

JP
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James P.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Sales
Enjoyable and Professional
Salesman Michael was great.

BK
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Bhavin K.
Auburn Hills, MI
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customerVerified Customer
10
Category: Sales
Bhavin Kothari
Thanks Mike for the helping us out

JK
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Jalil K.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customerVerified Customer
10
Category: Sales
Caring
Mario Woodard went the extra mile to make my mom feel like this was the right purchase. He showed her all the features and walked her through the initial set up, he even helped her set up her phone and contacts. Thanks again Mario.

JH
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Julie H.
East China, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Great experience working with Joe Bulszewicz, Jeff Bushar, and Boris Brodsky. Great team! Love my new Tucson.

MW
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Mark W.
Grass Lake, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
Wonderful experience
Phenomenally easy to buy our new Palisade.
Our sales man Michael was absolutely wonderful. Extremely efficient, kind and always prompt in returning phone calls or emails. Sales manager Jeff was also extremely helpful and always available for questions. Will definitely recommend!
Thanks again for everything!

Verified Customer
Troy, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Sales
Smooth purchase
The buying process was very smooth and easy, thanks to Michael Preece who did a great job. I'd recommend him to anyone.

Verified Customer
Troy, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
verified customerVerified Customer
9
Category: Sales
Smooth experience
Only issue was tyre pressure was too low when vehicle was delivered. Apart from that everything went smoothly

Verified Customer
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
9
Category: Sales
A surprisingly great experience buying a Hyundai
I was pleasantly surprised of the quality of the Tucson. Very comfortable and rides beautifully. It is a great looking vehicle as well. I would recommend you at least check them out when looking to buy to see for yourself!

CV
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Chelsea V.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Sales
Friendly, No-Hassle Sales, Plus Had Inventory
My wife wanted to get out of her Nissan Rogue and into a Hyundai Tucson. We were greeted by Michael Preece, and couldn't have been happier to meet him. He was super knowledgeable, friendly, and had a laid-back approach to the car-buying process, which was a breath of fresh air. I highly recommend Suburban Hyundai in Troy, and make sure you ask for Michael. You'll be glad you did!
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