Damage to Beetle after an oil and light bulb change.
I brought my 2014 Beetle in for an Oil Change and passenger fog light replacement, it took 3 hours. Now I understand why. Whichever mechanic was responsible for replacing the bulb broke the socket where the cover goes over the bulb. Instead of bringing it to my attention, it was decided not to tell me. Integrity is everything. I know I didn’t damage it because I was not involved in any type of incident nor was there any dents in my car. I want someone held responsible. When I called the dealership, conveniently I was sent to voicemail. I never received a call back. I contacted Lithia Motors. They did absolutely nothing! I contacted the BBB. They did absolutely nothing!! Beware the Manager(Chabaan) is a total LIAR! Consumer BEWARE!!
JK
Joseph K.
Sterling Heights, MI
09/13/2023
0
Poor ran dealership
This place is ran by a bunch of clowns. Purchased a new vehicle through this shop.
Ryan- was nice up front which is expected when someone is making money off your sale but he mentioned the vehicle comes with all weather mats turns out it did not which was a lie and he did not order them until 11 days later which we found out from parts.
Service- purchased a 2024 with an on going emergency light error and SRS item and the manufacturer is on back order. To finish the issue the shop let the vehicle run for 2 1/2 hours but did not compensate for gas and left me with literally 5 miles left to get to a gas station. There was also an oil leak because it came from the manufacturer defective. The vehicle was leaking oil the first time we brought it in for the emergency button and was released back to us to drive without inspecting the leaking oil at the bottom the car which is a fire hazard. When we came in for the oil leak they again ran the car for 3 hours and did not refill the gas. To make matters worse I called to get invoices on work performed. I was told by 6 different people they would get the invoices over to me. On the last attempt I reached the manager who gave it to me an hour after closing after calling since service opened at 7.
Finance(Walter-biggest clown in charge) (Alex-clown #2, Mazda Finance guy who processed the paperwork- clown #3 and does not check work email) we completed the agreement and the loan was not finalized until a month later. We contacted the lender who requested a driver license from the dealership who had not sent over the documentation. The dealership advised our lender was difficult to work with but was not the case since the lender was requesting the documentation from for two weeks. The dealership advised we needed to pay them who was going to wire transfer the funds to credit union. This is not common and at this point was beyond the dumbest experience I’ve ever been through.
Message to the person who checks Google reviews:
I will be filing a complaint with the BBB for this experience and other measures so other Volkswagen buyers know to not go to this dealership.
SS
Sean B S.
Macomb, MI
01/15/2021
Great Service Once Again
I called David Estep to set up a time and was set up quickly for my service. I was thinking it would take a little bit of time, but before I knew it Dave was calling for me and all was set. Both my vehicles are VWs and would recommend to anyone to check out Suburban VW, you won't be disappointed .
Recommended
DL
David L.
Troy, MI
06/16/2018
Five stars
Great service, helpful advisers, done on time
Recommended
ZJ
Zeyad J.
Plymouth, MI
11/16/2016
Amazing Customer Service
Chris the Service Manager was very helpful. Not only was he knowledgeable, but when my questions arose, he was able to mediate the situation very professionally and kindly. I am very happy with my experience at Suburban Volkswagen of Troy, and will continue to be a customer of 11 years and going.
Recommended
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