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Sullivan Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,059 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
4.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Welcome to Sullivan Auto Service of Williamson, NY. We are your neighbors, your friends, and members of your community who specialize in auto repair service. We believe that in the business of Auto Repair, "Service is the Difference", and we carry that through everything that we do.
Our goal is to deliver quality auto repair service to
Welcome to Sullivan Auto Service of Williamson, NY. We are your neighbors, your friends, and members of your community who specialize in auto repair service. We believe that in the business of Auto Repair, "Service is the Difference", and we carry that through everything that we do.
Our goal is to deliver quality auto repair service to you and your vehicle.

- Auto Tune Up Service
- Brake Shop
- Muffler Shop
- Wheel Alignment Service
- Car Battery Store
- Oil Change Service
- Car Repair And Maintenance
- Car Inspection Station
- Tire Shop
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 483-2477
Closing in 5 minutes
Business Hours

Business Hours

Mon
7:00 AM - 4:00 PM
Tue
7:00 AM - 4:00 PM
Wed
7:00 AM - 4:00 PM
Thu
7:00 AM - 4:00 PM
Fri
7:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5610 Route 104 Williamson, NY 14589
Sullivan Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,059 Reviews)

WM
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WENDY M.
Sodus, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Professional
They have always treated me with the utmost patience and professionalism

JP
JOSEPH P.
Alton, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Tire change and tire pressure sensor
They were pretty quick and price was very reasonable. Highly recommend the shop!

CS
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CHRIS S.
Williamson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Fix windshield wipers.
I can't say enough good this about this place. Always quick, always fair.

BT
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BILL T.
Sodus, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Okay did an excellent job
Nice job thanks

MA
MARK A.
Williamson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Excellent Service
Peter, Harold and the mechanics are very personable and honest. I would recommend this shop to others.

Verified Customer
Sodus Point, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
State Inspection
All work performed in an hour great service.

MC
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MARY C.
Walworth, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Annual maintenance
Service manager Peter gave a thorough description of work needed bit at this visit and offered opportunities for future work to spread out costs if needed. Opted to list work to be done at this appointment.
Good timeline for getting appointments

TM
TIM M.
Sodus, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Great honest service
They're communication was awesome, my car was done in no time at all!

KR
kathey r.
Sodus Point, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Fast service
Picked up my car and towed it to the shop. Had it diagnosed in 20 minutes maybe. Had it fixed within two hours. Friendly too

CM
CHRIS M.
Macedon, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2025
verified customerVerified Customer
0
Poor phone help, crap hours to accommodate, and nothing but bad treatment from The start
My truck was towed to a place I didn’t ask for, I asked for PJ’s or Sutherland auto. I was taken away in an ambulance and was unable to oversee operation. When I got to Sullivan in Williamson New York, I was given attitude about showing up at 3:50 and was told I only had 10 minutes to retrieve my belongings. When I made my way to where my truck was dropped, it was number one, in a swamp, number 2 the truck was dumped in bushes which scratched truck on driver side and rear end. Made it difficult to retrieve my belongings walking through ruts. And made it impossible to survey damage done to truck as I had no way to review from
The back of truck as said truck was dumped in bushes. I have pictures to back up. I will be calling Wayne county sheriff’s office to complain as well as they are the ones who contacted Sullivan. The insurance adjuster from the person who hit me and accepted responsibility was unable to fully inspect vehicle due to Sullivans lack of consideration or help and the lack of a proper storage facility. I frequent Sutherland automotive and there are no restrictions to retrieve belongings and i have witnessed the consideration they have for accident victims. It is my opinion that sullivans should not even be allowed to tow a child’s bicycle.. if I had to rate them on a 1 out of 10, they would get a -10 for poor customer service and lack of any concern or lack of any responsibility.

CS
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CHRIS S.
Williamson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Heater/defroster malfunctioning
I always get such good service here. They're so accommodating to my time constraints and make every effort to get me in and out. Everything is explained to me in ways I understand and I'm advised of any preventative maintenance issues to be taken care of, either now or in the near future.

SW
SAM W.
Williamson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Alignment
Very helpful and professional. Good rates.

EJ
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ETHEL J.
Williamson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Excellent service
Excellent service quick and the staff is very friendly . Strongly satisfied.

MB
MARK B.
Sodus Point, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
my oil change
In-N-Out quick

DJ
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DEAN J.
Williamson, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Best Auto Shop
Great service, knowledgeable technicians. Performed work on time

Displaying Review 1 - 15 of 1059 in total
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