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Sunland Tire Corp of Covina

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(44 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

About

Sunland Tire provides a number of automotive services and repairs to keep your vehicle running at peak performance. We offer tire repair, alignment, and tire installation. Sunland Tire provides a number of automotive services and repairs to keep your vehicle running at peak performance. We offer tire repair, alignment, and tire installation.

Categories
Tire Sales and Repair, Auto Repair, Firestone Repair Shop
Contact
(626) 331-6295

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
202 W Badillo St Covina, CA 91723-1906
Sunland Tire Corp of Covina's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(44 Reviews)

SG
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Sam G.
Duarte, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2018
Front brake job bait and switch
Was made aware of the company via Groupon. I was looking for front brakes on my car and felt like it was a good deal. The deal was $79.00 for Front or Rear brake pad replacement. Now that sounds like a great deal so I called and spoke to Luis over the phone, he said I may have to pay for rotor resurfacing or replacement. Now I have never heard of a brake job if you don't at least resurface the rotor so that is an automatic charge in my book (Only a shady company will do your brakes without at least resurfacing the rotors if they are within resurface specs). So we are now at $129.00. An acceptable price...but wait there is more. Of course OEM parts on my car calls for ceramic breaks, another $45.00 charge so now my $79 job is $174. Welllllll, is this the quote I got from them? Nope our buddy Luis quotes me $200 from his list taped on the counter and offers me a $10 discount( still $16 more than what is listed in the "fine print" on Groupon. And by the way, when I called Luis told me to come in and I did not have to buy the coupon on Groupon. Groupon takes a cut of the total price because they are the ones promoting Sunland Tire Company. Shady?? Maybe maybe not everyone one wants a couple of bucks in their pocket but it is also indicative of their attitude. I am not ready to say they are shady but can confirm they are dishonest and work the bait and switch. I ended up canceling the service and they still charged me 29.95 because they put it on their rack. You be the judge but I would not recommend this shop to my wife, daughter or friend.
Not Recommended

SG
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Sam G.
Pasadena, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2018
Front brake job bait and switch
Was made aware of the company via Groupon. I was looking for front brakes on my car and felt like it was a good deal. The deal was $79.00 for Front or Rear brake pad replacement. Now that sounds like a great deal so I called and spoke to Luis over the phone, he said I may have to pay for rotor resurfacing or replacement. Now I have never heard of a brake job if you don't at least resurface the rotor so that is an automatic charge in my book (Only a shady company will do your brakes without at least resurfacing the rotors if they are within resurface specs). So we are now at $129.00. An acceptable price...but wait there is more. Of course OEM parts on my car calls for ceramic breaks, another $45.00 charge so now my $79 job is $174. Welllllll, is this the quote I got from them? Nope our buddy Luis quotes me $200 from his list taped on the counter and offers me a $10 discount( still $16 more than what is listed in the "fine print" on Groupon. And by the way, when I called Luis told me to come in and I did not have to buy the coupon on Groupon. Groupon takes a cut of the total price because they are the ones promoting Sunland Tire Company. Shady?? Maybe maybe not everyone one wants a couple of bucks in their pocket but it is also indicative of their attitude. I am not ready to say they are shady but can confirm they are dishonest and work the bait and switch. I ended up canceling the service and they still charged me 29.95 because they put it on their rack. You be the judge but I would not recommend this shop to my wife, daughter or friend.
Not Recommended

RL
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RENE/IRENE L.
West Covina, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2014
verified customerVerified Customer
Time and good service.
Good job.
Recommended

DF
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DANIEL F.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2014
verified customerVerified Customer
Oil Change
Great service and friendly staff
Recommended

NJ
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NICOLE J.
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2014
verified customerVerified Customer
Friendly Service
I am so glad that there is new management with friendly smiles and helpful attitudes here again! They priced matched the alignment quote I received an beat the tire price Great Job Sunland! You have a customer for life!
Recommended

IC
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IRMA C.
Covina, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2014
verified customerVerified Customer
Discourteous staff
This used o be a good trustworthy place where I could bring my car. I have been a customer since 2008 and will not be returning. The current desk staff need to remember that Sunland is providing a service to the customer and not the other way around. I am so dissatisfied that I am even closing my Bridgestone account and will convey to the creditor the reason.
Not Recommended
Max R., VP from Sunland Tire Corp of Covina responded on 11/13/2014 09:13 AM

Hi Irma,
I've tried to get a hold of you a few times since I read this to let you know that I'm sorry one of our staff was discourteous and to see what I could do to make it up to you and also to find out what exactly happened. 
If you would please give me a call at 626-732-9465 or shoot me an email back at joseph@sunlandtire.com I will get this handled.


GP
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GLORIA P.
Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2014
verified customerVerified Customer
Super Service
Very friendly, fast service.
Recommended
Max R., VP from Sunland Tire Corp of Covina responded on 11/13/2014 10:11 AM

Thank you for the review!!!


SV
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SALVADOR V.
Azusa, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2014
verified customerVerified Customer
speed service
to slow take to much time for oil change
Recommended
Max R., VP from Sunland Tire Corp of Covina responded on 11/13/2014 10:10 AM

Hi Salivador!
Thank you for the review!
And you're right we don't have a 'quick oil change'.  We take a little extra time to check out your vital systems (brakes, hoses, battery, etc) so you have peace of mind when we're done.
Also remember we will take you home and pick you back up when your car is done so you don't have to wait around the shop.
Long story short: THANK YOU FOR THE REVIEW!!! =)


JR
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JOE R.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2014
verified customerVerified Customer
tires
honest service
Recommended

PC
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PATRICIA C.
Monrovia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2014
verified customerVerified Customer
clean
Nice
Recommended

DK
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DYANA K.
Glendora, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2014
verified customerVerified Customer
Simply sucks and all of you are trained liars
My review is that these people people are trained to sell you things you dont need including lie about what is covered under waranty and what is not! I advise everyone to never get their tires let alone their cars fixed at this establishment.
They are only concerned about getting paid and are loosing business due to their lies and ways of screwing their customers over.
Not Recommended
Max R., VP from Sunland Tire Corp of Covina responded on 09/29/2014 06:33 PM

Hi Dyana,
First let me say I’m sorry your vehicle is making a noise, I know how nerve wracking that can be. 
I talked with the mechanic and service advisor that looked at your vehicle. They said they went with you on a test drive but were unable to make the noise happen. They also let it run for a while but still no noise. They rechecked the work we did and were unable to see anything wrong. 
With that said I 100% believe you that there IS a noise and I do want to solve your vehicle's problem.
The reason we haven’t replaced anything on your vehicle (under warranty or not) is because the mechanic was unable to find anything wrong.  With no systems we are unable to track down the problem. If the noise happens only in the morning then we will need to keep your vehicle overnight and start it up in the morning. If it happens only after a very long freeway drive then when you get off the freeway come straight to us so we can check it out.
Please feel free to email me back at joseph@sunlandtire.com or 626-331-6295 and ask for Joseph.  I want to get this solved for you.


SG
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SUZANNE/ANTHONY G.
Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2014
verified customerVerified Customer
Friendly Staff
Ken, Manny and crew helpful and courteous. Job well done... I'll be back for more service routines...
Recommended
Max R., VP from Sunland Tire Corp of Covina responded on 09/29/2014 06:34 PM

Glad to hear it!!! Thank you for the review, I really apprecate it!!


SV
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SALVADOR V.
Azusa, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2014
verified customerVerified Customer
this time the service was bad
no
Not Recommended
Max R., VP from Sunland Tire Corp of Covina responded on 09/29/2014 05:41 PM

I am very sorry to hear it!! I'm going to have someone give you a call to see if there is something we can do! I really do apprecate your business!


AG
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AMBER G.
Azusa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2014
verified customerVerified Customer
Helpful, great customer service, fair deal
Will do the usual "this is what else you need in addition to an oil change." However, I got a much better deal when having routine/necessary work done on my car than I have at any other local mechanic and they were very pleasant to work with. Still has a 'small business' feel.
Recommended

AB
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ALICIA B.
West Covina, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2014
verified customerVerified Customer
Competitive pricing
Great service and competitive pricing. They just forgot to rotate tires which they normally do and now I will have to go back. Flaws on customer service attention.
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