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Sunland Tire Corp of Upland

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(71 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Sunland Tire provides a number of automotive services and repairs to keep your vehicle running at peak performance. We offer tire repair, alignment, and tire installation. Sunland Tire provides a number of automotive services and repairs to keep your vehicle running at peak performance. We offer tire repair, alignment, and tire installation.

Categories
Auto Repair, Tire Sales and Repair, Firestone Repair Shop
Contact
(909) 982-1396

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
8:00 AM - 4:00 PM
* Pacific Time (Us & Canada)
461 E Foothill Blvd Upland, CA 91786-3954
Sunland Tire Corp of Upland's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(71 Reviews)

DB
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Dennis B.
Upland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2022
0
Overcharge for service done
Lie to me about work that had to be done, I looked up the cost of the job $550 tops charged me $1,002 for a master cylinder

DB
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Dennis B.
Upland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2022
0
Overcharge for service done
Lie to me about work that had to be done, I looked up the cost of the job $550 tops charged me $1,002 for a master cylinder

GG
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Gray G.
Upland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2021
0
Manager Jim poor customer service
Jim the manager is rude, son went to get a brake estimate, it was over a hundred more then another shop, he got mad called the car a piece of scrap metal, started pouting about the inspection,

DR
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david r.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
honest,integrity, transparent
I brought my car in because it was over-heating, at most places right off the bat they think they already know the problem with a pre-determined estimate, that scenario makes you feel like you are being set-up.At sunland tires pete asked me relevant questions to dial in on realistic possibilities based on real time, the estimate work order was left as an open door , the only commitment was a trouble shooting fee of 29.95 to isolate and locate my vehicles problem, nothing was to be done beyond that point until I was called and briefed on what and how much its was going to take to fix my car. They make you feel, no I am sorry they genuinely cater to needs in detail and proper explaination that is audible not jargon. True proffessionals I would highly recommend them to folks that want to fix their cars without feeling skeptical, thank crew at sunland tires in upland
Recommended

RM
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Raven M.
Rancho Cucamonga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Great service at an affordable price
I’ve been coming here for over 5 years. Each experience I have is pleasant and informative. These guys have helped keep my car running great for years.
Recommended

AR
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Ashley R.
Ontario, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/18/2017
Never will go back
Went in for a squealing sound and they came back with 800+ worth of things that needed to be changed. Water pump that I just had replaced two to three months ago the thermostat the thermostat gasket the tensioner belt the struts are bad and have excessive play in my front tires. I had more than half of those items replace less than 8 months ago. Then they pushed the tension belt issue that my "car" wouldnt start cause the "belt just fell off" while they did my flushes. ??..$430 for a coolant flush and transmission fluid change. Grew up in a mechanics home. I know a scam/con when i see one. My alarm on car doesnt work now, they had suuch a crappy attitude when i pointed it out. I felt uncomfortable and just ended up leaving. Complete waste of my time and money.
Not Recommended

JS
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JULIE S.
Upland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2014
verified customerVerified Customer
I did not have a good experience.
I went in for an oil change on December 22 in the late afternoon. It was terrible. The perdon who did my oil change forgot to check my fluids. I need up having to go back first thing the next morning for them to check my fluids. I will never go back there again. Terrible customer service.
Not Recommended

UP
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URSULA P.
Ontario, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2014
verified customerVerified Customer
quality workmanship & courteous
I can always depend on quality service.
Recommended

JD
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JOSEPH D.
Los Angeles, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2014
verified customerVerified Customer
Mark, mark offers great service & is very helpful.
Great service, nice people, fast service & they take good care of u.
Recommended

WU
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WENDY U.
Upland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2014
verified customerVerified Customer
associate John great customer service. went out of his way to find my tires.
Upland location on foothills Blvd.
Recommended

MM
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MICHAEL M.
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2014
verified customerVerified Customer
you suck!
YOUR JOB IS TOO MAKE SURE MY CAR IS SAFE TO DRIVE! THAT MEANS ON A FRONT WHEEL DRIVE YOU PUT NEW TIRES ON THE BACK, PLUS YOU CHECK THE SOUND I REPORTED! I DO NOT FEEL SAFE WITH THIS COMPANY ANY LONGER, NOT TO MENTION ANYTHING HAPPENS TO ME AND MY FAMILY FROM THEIR NEGLIGIENCE (IF THEIR IS) I WOULD BE MORE THAN HAPPY TO SUE THE SH-T OUT OF EVERYONE. YOU PREVENT PEOPLE FROM HAVING CAR ISSUES, NOT DO ANYTHING.
BUT I FOUND A CHEAPER AND BETTER MECHANIC THANKS TO THEM.
Not Recommended

MM
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MIKE M.
Rancho Cucamonga, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2014
verified customerVerified Customer
Bad service and selling items not needed
I went to change my breaks 10/31/14. Mark recommended I replace my rotors, break pads and calipers. Sunland had already replaced my rotors and break pads Feb. of this year. I had spent over $500 last time for this. Now I was asked to replace them again and the calipers totaling about $900. I advised that I would not be doing the work recommended. I went to pick up my vehicle and Mark asked to me pay $20 for the inspection. For 5 years I've taken all 3 of my family's cars there, my 2 company vehicles and referred and employee as well. I've never been asked to pay for an inspection. In any case what I realized was the same scenario of replacing breaks, rotors and calipers was asked to be done for a company van which we did. I doubt it was needed. I really think this location has become dishonest. I took my vehicle to your competitor Pep Boys and they never asked to replace anything else, they machined the rotors and replaced the breaks. On top of this I was given a one year warranty on the breaks. Wouldn't I have a warranty with you on the rotors and breaks for this year. Never was offered and instead was just trying to stick me for my years of loyalty to your company. When John was there I felt he was honest but I don't feel that way with Mark.
Not Recommended

CL
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CHAD L.
Upland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2014
verified customerVerified Customer
con artist
This business changed my head gasket I went back for an oil change six months after changing the head gasket and they told my wife that she needs to have her head gasket changed again! WTH
Not Recommended
Max R., VP from Sunland Tire Corp of Upland responded on 10/20/2014 11:41 AM

Hi Chad!
I'm sorry to hear you were dissatisfied.  I checked the ticket and I see that Mark recommended a drive belt and motor mounts but I didn't see where he had the head gasket on there.  I also don't see where we ever replaced a head gasket on that vehicle.  I did see where we replaced a valve cover gasket for $18.77+labor in Feb of this year but that was the only gasket I could find.  I had asked Mark to give you a call a little while back to clarify exactly what he recommended and why but I see the review is still here so either he didn't get a hold of you or there is still a problem. We are a reputable business and have been there for over 30 years, I want to make sure you were not recommended anything you didn't need and that the explanation you got was clear.  I take things like this seriously so if there is anything I can do to help out please give me a call at 626-732-9465 or shoot me an email back.
Thank you!!
-Joseph
VP
Sunland Tire


MH
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MATHEW H.
Rch Cucamonga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2014
verified customerVerified Customer
truthful
never been lied to. they tell you what's wrong, and it's your call. And they do really good work.
Recommended

AD
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ALAN D.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2014
verified customerVerified Customer
Consistent
Great Service, Honest
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