business image

T&R Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(300 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

T&R Automotive is a local, family-owned and operated auto shop based in Salem, OR.

We have been serving your community with exceptional auto services for over a decade. Our staff has a combined experience of 30 years.
T&R Automotive is a local, family-owned and operated auto shop based in Salem, OR.

We have been serving your community with exceptional auto services for over a decade. Our staff has a combined experience of 30 years.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(503) 362-2494

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
370 Gaines St NE Salem, OR 97301
T&R Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(300 Reviews)

CE
gravatar
Carl E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
9
over all very good
happy with your work

EV
Emma V.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Excellent Care
Very thankful to have found a great mechanic in town, they were so so helpful and understanding - I will definitely be coming back in the future

KS
Karen S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Oil Change/Tune up
Staff was friendly, helpful, and explained issues in an easy to understand way. Very communicative.

Verified Customer
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
8
Last minute somewhat major repairs
They were helpful, polite, and accommodated my car repair needs on a Friday afternoon. Price was competitive.

DB
gravatar
David B.
Salem, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Annual oil change and safety check
Russ has been taking care of my 2003 Ram 2500 for 10 years. T&R does a great job every time and alerts me to issues that may surface is the future.

JR
gravatar
Jenny R.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Great service and recommendations
Brought our Jeep Gladiator in for an oil change. T&R did this is in a timely manner at a good price. They found some other issues that need attention and let us know in a no-pressure manner. Will use again!

JW
gravatar
Josiah W.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
Oil Change and Rotor Replacement
I took my 2007 Forester in for an oil change and to check out a brake issue, and T&R took care of everything quickly and for a reasonable price. The rotors were done the same day! Kimberly was very helpful and knowledgeable and Matt did a great job working on my vehicle. I will always recommend T&R as a trustworthy and great shop.

JC
gravatar
John C.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Quick Assessment and Turnaround on an Alternator
I had a battery light come on, I drove right to them at the end of the day. The allowed me to drop it off so that I would not need a tow truck. They addressed the issue by 9:30 the next morning for a reasonable price on a new lifetime warranted alternator for an older 4Runner. This is my third visit. New brakes. Fast. New suspension parts. Fast. Always reasonable. They work on just about everything but big motorhomes. Fast. :)

DW
gravatar
Don W.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2025
verified customerVerified Customer
10
Excellent care for our vehicles
T&R Automotive is excellent. Their service is exceptional and their prices are reasonable. They are prompt, knowledgeable, and stand behind their work. They have gotten our vehicles in and back to us very quickly. My husband and I are very happy with the quality of their work, their caring, and their ability to resolve problems. We both highly recommend them.

MG
Mackenzie G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Great experience!
Fast, friendly service. I was certain that my car would need more work, but they checked everything out, let me know what was/wasn’t in good shape, and replaced what needed to be replaced for a reasonable price. I also really appreciated that they explained things to me without talking down to me.

CE
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Efficient, Knowledgeable, courteous
They go out of there way to make people happy and pleased

KK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Excellent work for a fair price
Russ, Matt and Kim do everything they can to assist you with your vehicle repairs/maintenance, and accommodate you when needed.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
These guys are great!
They were professional and helpful. My repairs cost less than I expected. I won't go anywhere else.

JP
gravatar
John P.
Salem
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2025
verified customerVerified Customer
10
Exceptional Service
Since the mid 1990's in Salem, Oregon, Russ Lyons at T&R has provided exceptional service. The quality of mechanical work is second to none. The confidence that comes from working with such a knowledgeable technician is unmeasurable. I take my Land Cruisers off road and into back country where a mechanical failure could be a serous matter. I have never had any of Russ' work fail to perform at any other lever other than the absolute best. Kimberley runs the office efficiently: getting your appointment, keeping you informed about progress on your job and coordinating with parts suppliers to get just the right part for the correct vintage (if available), getting your vehicle back to you with the least down time.

SB
gravatar
Stephanie B.
Salem, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Follow up on a previous visit
I went in for a follow up on the 23rd; they addressed my concerns, were persistent in resolving the issue, & even with it being a holiday week they has my car finished same day! Super appreciative about how I was taken care of.

Displaying Review 1 - 15 of 300 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.