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SureCritic / Auto Repair / Telle Tire & Auto Centers - Fenton
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Telle Tire & Auto Centers - Fenton

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(503 Reviews)
-50
Write a Review
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Score Details

5 stars
89%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores™
4.8
ReScore™ Average
-50
Net Promoter Score ®

Business Details

About

When you bring in your car for tire maintenance or replacement, let us take a look at the whole vehicle. Our ASE-certified technicians offer excellent, professional service to keep your car running safely and smoothly. We always stand behind our labor and parts warranties and we’ll keep you informed about your vehicle. When you bring in your car for tire maintenance or replacement, let us take a look at the whole vehicle. Our ASE-certified technicians offer excellent, professional service to keep your car running safely and smoothly. We always stand behind our labor and parts warranties and we’ll keep you informed about your vehicle.

Categories
Auto Repair, Car Maintenance, Tires
Contact
(636) 343-1972
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1643 S Old Hwy 141 Fenton, MO 63026
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Telle Tire & Auto Centers - Fenton's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(503 Reviews)
Write a Review
Recent Reviews
GP
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Gene P.
Imperial, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2024
10
again…5 stars!
Wouldn’t take our vehicles anywhere else now. Always great service for us.
RK
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Ryan K.
Fenton, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2021
0
Truck Stolen off lot. Cameras Conveniently Broken.
Shady Place Beware! I took my truck here to get my door locks fixed, I asked 3 different workers if my truck could be parked inside during the night so it doesn't get broken into. They all said no problem "we fill the bays each night with priority vehicles".

The next day I get a call around 11:00 from one of the workers asking me what the color of my truck is, and them saying they CAN'T FIND IT! Turns out my truck got stolen off the lot.

I go to the telle in Fenton and file a police report. When I asked the manager about cameras on the lot, he said they were all broken.

Just take your vehicles else where! The people here will lie to your face, If they can't do something as simple as pulling a truck into a bay. Do you really trust them to fix your vehicles.
RK
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Ryan K.
Fenton, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2021
0
Truck Stolen off lot. Cameras Conveniently Broken.
Shady Place Beware! I took my truck here to get my door locks fixed, I asked 3 different workers if my truck could be parked inside during the night so it doesn't get broken into. They all said no problem "we fill the bays each night with priority vehicles".

The next day I get a call around 11:00 from one of the workers asking me what the color of my truck is, and them saying they CAN'T FIND IT! Turns out my truck got stolen off the lot.

I go to the telle in Fenton and file a police report. When I asked the manager about cameras on the lot, he said they were all broken.

Just take your vehicles else where! The people here will lie to your face, If they can't do something as simple as pulling a truck into a bay. Do you really trust them to fix your vehicles.
RK
gravatar
Ryan K.
Fenton, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2021
0
Truck Stolen off lot. Cameras Conveniently Broken.
Shady Place Beware! I took my truck here to get my door locks fixed, I asked 3 different workers if my truck could be parked inside during the night so it doesn't get broken into. They all said no problem "we fill the bays each night with priority vehicles".

The next day I get a call around 11:00 from one of the workers asking me what the color of my truck is, and them saying they CAN'T FIND IT! Turns out my truck got stolen off the lot.

I go to the telle in Fenton and file a police report. When I asked the manager about cameras on the lot, he said they were all broken.

Just take your vehicles else where! The people here will lie to your face, If they can't do something as simple as pulling a truck into a bay. Do you really trust them to fix your vehicles.
ES
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ERIC and CINDY S.
Arnold, MO
Chrysler Town & Country LWB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
verified customerVerified Customer
Very knowledgeable in what nthey do.
They fixed my vehicle on time as promised.
Recommended
BM
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BILL M.
Fenton, MO
GMC Acadia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
verified customerVerified Customer
Always a good experience.
As always, I was able to get an appointment when I wanted it and my car was ready as promised. The problem was fixed and I am happy. They did a complete inspection of my car and found really dirty transmission fluid. I am pass due on this. They gave me a price and I will have it done in a couple of weeks. Jason also spent about ten minutes with me explaining the transmission issue with my vehicle. I appreciate this kind of customer service.
Recommended
PA
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PAUL A.
Fenton, MO
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
verified customerVerified Customer
Your stated standards of superior service were clearly and diligently pursued in your service on my vehicle
Thank you for servicing my malibu in the way you have done it.
Recommended
KM
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KRIS M.
Fenton, MO
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
verified customerVerified Customer
Quality work and Excellent Customer Service
You will not find a better place for your vehicle. The quality of work is second to none. The customer service is excellent. Eric went above and beyond for us.
Recommended
JF
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JANET F.
Fenton, MO
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
verified customerVerified Customer
Service
Staff is caring and ask about your vehicle
Recommended
ES
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ERIC and CINDY S.
Arnold, MO
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
Excellent Service
They provided a quick in and out ill change that I needed.
Recommended
BM
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BILL M.
Fenton, MO
Toyota Tundra 4WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customerVerified Customer
As promised.
The final price was the same as the phone quote. My truck was ready to go at the end of the day, as promised. I trust these guys. They have my interest in mind and don't try to run up the cost like some other shops.
Recommended
Aaron T., OWNER from Telle Tire & Auto Centers - Fenton responded on 06/01/2020 02:14 PM

Thank you very much Mr. M! We are so happy you decided to come to us here at Telle Tire Fenton!

Philip Butler--Telle Tire Fenton

AP
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ANTHONY P.
Fenton, MO
Mazda Mazda6
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
verified customerVerified Customer
Quality response - very kind and professional
Phillip is an asset to Telle, his customer service skills are unmatched. He went over the repair information with me and ensured me of their honesty.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/29/2020
Questionable experience - some services recommended weren't found nessacary upon a second shops inspection.
I got a second opinion on my car and I was recommended several things that weren't needed at telles. I know there's always a possibility one mechanic may not see something another might. But the separate mechanic felt a lot of the recommended were completely unnessacary which I find disturbing. Up until now I've had a great opinion of this shop but this experience makes me feel otherwise.
Not Recommended
Aaron T., OWNER from Telle Tire & Auto Centers - Fenton responded on 06/01/2020 02:12 PM

Hello Mr. P, thank you for taking my call today! As we discussed, I know that you have been a faithful customer for a long time and we do not ever take that for granted. Our ASE Master certified technicians are required to take pictures of those recommended items if they are in position to take a decent picture to "show & tell". In this past case, I was able to review the recommendation which showed a good picture of the failing part. As you indicated and also discussed that different technicians may see different things and totally understand where you could have thought the recommendation was invalid. This is one of the main reasons we prefer to show these pictures as much as possible to give our valued customer another layer of transparency. Thank you again taking my call and understanding with allowing me to explain our processes to you. We genuinely thank you for bringing car to us and look forward to seeing you in the future!

Philip--Telle Tire Fenton 

KB
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KENNETH B.
Arnold, MO
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Great service!
Prompt professional and very competitively priced. This was my first experience with Telle but definitely won’t be my last . Already planning my next oil change here and have Eric pricing new tires for my other vehicle Great to find a shop that provides this level of service at such reasonable prices.
Recommended
Aaron T., OWNER from Telle Tire & Auto Centers - Fenton responded on 05/29/2020 05:39 AM

We are so happy you had a great first experience with us! Thank you for bringing your car to us! 

Philip Butler & The Telle Tire Team

Verified Customer
Fenton, MO
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
verified customerVerified Customer
Great Experience
This was my second experience with Telle Tire in Fenton and both have been great. I had not found a local repair shop that I was comfortable with since my move to Fenton. They have my business! I appreciated the care I was given. Eric treated me very well and it is nice to feel like I have found a place I can trust.
Recommended
BR
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BRANDON and TINA R.
Fenton, MO
Dodge Dakota
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
verified customerVerified Customer
Safety and Emissions test
Just needed a safety and emissions test.
Was able to drop off car pay over the phone and pick up at my convenience. Great experience all around
Recommended
Aaron T., OWNER from Telle Tire & Auto Centers - Fenton responded on 06/01/2020 02:16 PM

Happy to keep that truck going in pristine working order for you guys. It's always a pleasure!

Philip Butler--Telle Tire Fenton

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