Business Solutions
English Español
SureCritic / Hyundai Dealer / Terry Reid Hyundai
business image

Terry Reid Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,186 Reviews)
72
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
78%
4 stars
9%
3 stars
5%
2 stars
2%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
88
Total ReScores™
4.7
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Terry Reid Hyundai is Georgia's Hyundai Giant! We are located in Cartersville, GA. Our service center is staffed with highly trained technicians who provide top-notch Hyundai repair and maintenance services. Call us today to schedule your next visit! Terry Reid Hyundai is Georgia's Hyundai Giant! We are located in Cartersville, GA. Our service center is staffed with highly trained technicians who provide top-notch Hyundai repair and maintenance services. Call us today to schedule your next visit!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(678) 605-9500
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
816 Joe Frank Harris Parkway Cartersville, GA 30120
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,186 Reviews)
Write a Review
Recent Reviews
CC
gravatar
Cassidy C.
Chattanooga, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
10
Category: Service
10/10 experience
I had a great experience at Terry Reid Hyundai from beginning to end! I live an hour away from this location so I started out talking to Ricky over the phone. He was very friendly and informative. When I arrived Jose was able to help me out quickly and show me the vehicle I was interested in. He was very personable and easy to talk to. Also, Austin in finances was very helpful when it came down to the pricing. He made sure I was satisfied with the final price and went above and beyond. This was the third dealership I had been to this week and they exceeded my expectations. I would recommend Terry Reid Hyundai to anyone in the market for a car!
CC
gravatar
Cassidy C.
Chattanooga, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
10
Category: Service
10/10 experience
I had a great experience at Terry Reid Hyundai from beginning to end! I live an hour away from this location so I started out talking to Ricky over the phone. He was very friendly and informative. When I arrived Jose was able to help me out quickly and show me the vehicle I was interested in. He was very personable and easy to talk to. Also, Austin in finances was very helpful when it came down to the pricing. He made sure I was satisfied with the final price and went above and beyond. This was the third dealership I had been to this week and they exceeded my expectations. I would recommend Terry Reid Hyundai to anyone in the market for a car!
NK
gravatar
Nithisha K.
Cartersville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2024
0
Category: Service
Tire change
I purchased my new car in 2024, and the dealership offers free servicing every 7,000 miles. Recently, I took my car for its second service. I noticed the tire pressure was low, so I inflated the tires, but the pressure kept dropping. I informed the service center, and they asked me to bring the car back. Upon inspection, they found a screw in the tire and said it needed to be replaced.

When I asked about the cost, they quoted $200 out the door and confirmed this amount multiple times. However, when I went to pick up the car today, they charged me $283, which is a significant amount for me. I raised my concern, but all they offered was an apology without resolving the issue. I also requested the old tire, but they claimed it was no longer available. The overall service experience was very disappointing.
BH
gravatar
Becky H.
Adairsville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
10
Category: Service
Satisfied Customer
We love our service and customer interaction at our Terry Reid Hyundai Dealership in Cartersville. We regularly have our car serviced there and have always received great service. Everyone from the service desk to Teresa are customer oriented! Thanks again
NM
gravatar
Nancy M.
Acworth, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2024
0
Category: Service
GO TO HYUNDAI IN KENNESAW !!!!!!
Austin is the wordy kind of human being I’ve ever seen. Talks a lot but says nothing.
Review loading ………
JM
gravatar
Jerry M.
Cartersville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/25/2024
0
Category: Service
Bait and switch
Bait and switch. My wife and I purchased two vehicles, about 90k. One vehicle had some minor front end damage, we were talked into purchasing because of a large discount and promised all the damage would be fixed. It was the color I wanted and had low mileage. Now, after three weeks, and no updates, they’re stating they’re only going to fix part of the damage.

Pretty disgusting experience so far. Since we have to promise to fix all the damage in writing, looks like our only option at this point is getting an attorney for their breach of contract.
TB
gravatar
Teresa B.
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2023
10
Category: Service
Great customer service
Great service, Easy to book an appointment, And great family environment
HH
gravatar
Hugh H.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2023
10
Category: Service
one of the best days i have had in months
there's not very many words I can use to describe my experience sitting a dealership the sales personnel was just absolutely fantastic themselves and yourself to I don't know everything's name right Bradley and I probably messed that up but he's one of the nastiest people I've met. some kind so courteous they've been over backwards to help me out I had been involved in a rear end collision and like their insurance company kind of left me high and dry and I was stuck in a bad place and they did marvelous things to help me out it was just luck that I happened up on a group of the best people I have met in a long time I mean the finance manager the manager but leadership everybody was just so nice that they gave me a little faith back in people for me I am a skeptic about people nobody wants to help but that could not be farther from the truth for me I would recommend them to everyone you owe it to yourself to check them out
AL
gravatar
Anita Gayle L.
Dallas, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2023
10
Category: Service
Nice experience
The manager Anthony greeted us as we arrived. He listened to our wants, and we were able to look into a very nice Santa Fe. I enjoyed driving it but wanted a color not on the lot. Anthony looked around and found the color in another state. He immediately did the trade, and I am so happy to have my beautiful new red Santa Fe within 2 days. Everyone was so nice and friendly. The purchase went smoothly with Tahj. He even got into the vehicle with us to explain and show us the computer electronics that were new to us. Austin was wonderful helping me deal with and understand financing and warranties. Tilman was great getting me signed into the Bluelink and My Hyuandia apps. A pleasant experience all around.
AL
gravatar
Anita Gayle L.
Dallas, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2023
10
Category: Service
2023 Red Santa Fe
It was a pleasant and friendly experience working with Anthony, Tillman, Austin, and Tahj. Usually car buying is a fast talking difficult experience for me, but NOT this time! Anthony greeted us and listened to our wants. I test drove the Santa Fe and enjoyed it, it was not the color I cared for. He and his guys found me a red one in another state and within a couple of days, that beautiful car was there for me to try and fall in love with. Tahj, Tillman and Austin were also so pleasant and friendly, and I felt confident in their knowledge and abilities. Financing and warranties were a breeze to accomplish thanks to Austin. Tillman walked me through the set up for Bluelink and My Hyundai apps. I feel I can a trust these guys to come through my car needs in the future.
CH
gravatar
Cheryl H.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2023
10
Category: Service
Wouldn't use anyone else
Tillman is the man! What a great salesman. Anthony is the wingman of the year. Will is the tech guy who should teach everyone how to use the electronics on the car. JT makes the difference that makes a difference. What a great team. You guys know how to make a customer feel appreciated and important. Thank you. I can't think of anything that didn't go well.
TB
gravatar
Toni B.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2023
9
Category: Service
The new Service Manager and his staff were wonderful. Polite and thorough. All my questions were answered. Best experience ever!
The new Service Manager and his crew were wonderful. I was treated with great concern and courtesy.
Thank you!
TL
gravatar
Timothy L.
Cartersville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2023
1
Category: Service
From excellent to terrible
This dealership started with excellent customer service and sales. We purchased two cars from them at the same time, one off the showroom floor. The newer car was recalled due to a faulty engine in November of 2021. I finally got the car back in June of 2022. Because of the body parts that were halfway put together, some without bolts or pins, I am unable to drive a speed limit over 50 because it’s sounds like the front end is coming apart. Very nice people but very bad service.
SE
gravatar
Stephanie E.
Adairsville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2023
0
Category: Service
Terrible Dealership
They claim you are part of the family but reality is once you buy the car they don't care. Research all the service complaints. Now for insight.... they don't pay their techs. The technicians are constantly fighting for them to pay them. Literally every pay period. If they can't pay the techs then what kind of service do you think will happen??
SE
gravatar
Stephanie E.
Adairsville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2023
0
Category: Service
Terrible Dealership
They claim you are part of the family but reality is once you buy the car they don't care. Research all the service complaints. Now for insight.... they don't pay their techs. The technicians are constantly fighting for them to pay them. Literally every pay period. If they can't pay the techs then what kind of service do you think will happen??
Businesses Near You
C & T Auto Service Town Lake
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,618 Reviews)
Joe's Automotive
98
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(472 Reviews)
Reinhardt's German Auto Haus
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,192 Reviews)
Tribble's Automotive Inc
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,753 Reviews)
Automotive Services
95
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(563 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(12)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(4)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(18)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(56)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(27)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.